Job responsibilities
The
following are the core responsibilities of this post. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
Human
Resource Management:
Develop,
implement and consistently use HR and training policies
Ensure
the effective recruitment, selection and induction of new staff.
Ensure
recruitment procedures provide for appropriate checks on the suitability of
staff offered employment and that staff personnel files contain records of
references, qualifications, current professional registration and current
medical indemnity certificates.
Ensure
clear and up to date contracts of employment, employment policies and
procedures.
Oversee
the running of the staff appraisal scheme.
Ensure
the personal development and training of all staff.
Ensure
that all statutory requirements are fulfilled and adopt changes as and when
they occur.
Ensure
confidentiality is always maintained and encourage professionalism in all
staff.
Policy,
Planning and Strategy
Review
the organisation and developments within and outside the practice which will
impact directly or indirectly. This
includes involvement in local and national agencies which formulate and
influence primary health care strategy.
Maintain
responsibility for developing and implementing a practice business plan.
Explore
innovative ideas for provision of services to suit the needs of the practice's
population and the professionals working within the practice teams.
Explore
opportunities to optimise use of practice facilities, agree contracts and
ensure appropriate legal requirements.
Work
closely with the other practices within North Shields PCN.
Liaise
with other local practices through the practice manager's forum if available
and other relevant forums.
Financial
Management
We
have an internal finance team that is operationally responsible for finance
reports, budgeting, claims and payroll. As practice manager duties focus more
on strategic finance and governance but may include working closely with the
finance team to:
Ensure
efficient working methods and best use of resources.
Retain
control of expenditure whilst ensuring necessary investment in resources.
Ensure
all income-generating opportunities are explored and maximised and maximum
payments received for all initiatives.
Ensure
policies and procedures to protect the practice against fraud and financial
mismanagement.
Ensure
appropriate control of the petty cash account
Information
Management and Technology
Oversee
and ensure the effective management of information within the practice and with
outside agencies.
Mange
the practice's IT strategy
Ensure
the functioning and best use of the practice's clinical computer system and
implement new software systems to aid the efficiency of the practice.
Ensure
that appropriate computer searches, audits and reports are carried out.
Ensure
the training of all personnel and users of the practice IT Systems
Ensure
maintenance of hardware and replacements as required.
Lead
on IT crisis prevention and develop systems to protect security of data.
Ensure
policies against the misuse of the internet and emails.
Prepare
business case for future changes or developments and explore all relevant
avenues of funding.
Oversee
ongoing development of practice's website
Ensure
confidentiality of data and conformity to all relevant legislation.
Operational
Systems
Ensure
the effective and efficient working systems and operational systems within the
practice.
Review
and ensure that all operational systems, including the telephone system,
appointments system, messages, visits, results, prescribing systems, access,
incoming mail, scanning, etc function at an optimum level at all times.
Ensure
the summarising of clinical information on to the patient medical records and
summarising of notes is kept up to the necessary levels.
Ensure
the correct registration and deduction of patient records in line with
recommended procedures.
Liaise
with the GPs and practice nurses regarding systems for the management of
information systems to and from patients.
Ensure
systems under the Quality and Outcome Framework (organisational and clinical)
Evaluate
and implement enhanced services.
Premises,
Equipment and Stock
Oversee
processes for the maintenance, repair and cleaning of all practice premises and
arrange estimates as necessary.
Review
best use of premises
Ensure
appropriate insurance of premises, equipment and stock.
Ensure
security measures of premises and personnel, including intruder alarms, fire
alarms and panic buttons.
Ensure
adherence to health and safety and fire procedures throughout the practice and
relevant training and updates are undertaken as required by all practice staff.
Ensure
risk assessments are regularly carried out and documented.
Ensure
that the purchase and control of supplies, drugs and equipment meets the
current and future needs of the practice.
Oversee
infection control procedures.
Manage
the use by third parties of the premises and arrange for payment of a service
chare where appropriate.
Quality
Improvement
Advise
the partners on action needed to maintain compliance with the CQC requirements
to maintain highest standards and achievement.
Manage
the process by which the practice maintains registration under the CQC and
support the partners through any inspection visits.
Maintain
practice policies and risk assessments to achieve CQC standards
Monitor
and develop the operation of the organisation as needed to ensure that the
essential standards continue to be met by the practice.
Implement
and follow up any action or improvements required by the CQC in order to
maintain registration.
Patient
Services and Practice Organisation
Develop
services which best serve the needs of the practice's patient population.
Develop,
maintain and market new and existing patient's services.
Manage
patient complaints as they arise and maintain a proactive culture around
learning from them.
Maintain
and promote a focus on patient centred care.
Obtain
information from relevant patient forums and the patient participation group.
Embrace
links with other healthcare providers and social services.
Ensure
health promotion campaigns targeted to relevant groups.
Initiate
and participate in new policies and procedures to aim and improve practice
organisation and provision of services to patients and ICB as required.
Show
respect and courtesy to patients and colleagues, maintain confidentiality of
patient and other practice information at all times. Working occasional extra
hours may be required.
Working
Relationships
General
practitioners
Members
of the practice/community nursing team
Other
members of the in house and aligned Primary Health Care Team eg Pharmacists,
ANPs, Physician Associates, Mental health workers, Paramedics etc.
Members
of the practice reception and administrative team.
Patients
Outside agencies eg secondary care trusts,
community services.