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Collingwood Health Group

Medical Receptionist

The closing date is 16 June 2025

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Job summary

Are you an organized friendly professional individual looking to make a real impact in primary care?

We are currently looking for reception staff to provide vital cover across both our primary care and primary care network sites.

You would be the first point of contact for patients and visitors, working in a dynamic, fast paced healthcare enviroment.

We are happy to consider applications from candidates who are interested in either full or part time employment.

Core hours are between 08:00 am and 08:00pm Monday - Friday. Candidates will be required to work across 2 or 3 of our sites.

Main duties of the job

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.To act as the first point of contact for patients contacting the practice/hub and to portray the practice in the highest possible professional basis.To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

About us

We are a large busy teaching practice looking after nearly 25,000 patients across three sites. We use S1 clinical system. We also support the PCN hub situated behind Collingwood Surgery.

Details

Date posted

09 June 2025

Pay scheme

Other

Salary

£12.32 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3676-25-0005

Job locations

Collingwood Surgery

Hawkeys Lane

North Shields

Tyne And Wear

NE29 0SF


North Shields Health Hub

Hawkeys Lane

NORTH SHIELDS

Tyne and Wear

NE29 0SF


Jubilee Park Surgery

Cecil Street

North Shields

Tyne and Wear

NE29 0DZ


New York Surgery

Brookland Terrace

North Shields

Tyne And Wear

NE29 8EA


Job description

Job responsibilities

For full details of the job description please see the attached document but the role will involve:

Being the first point of contact for patients and visitors whether this be in person or by telephone. Booking of appointments, and processing medication and dealing with documentation received into the practice.

Undertaking a variety of administrative duties to assist in the smooth running of the practice

Job description

Job responsibilities

For full details of the job description please see the attached document but the role will involve:

Being the first point of contact for patients and visitors whether this be in person or by telephone. Booking of appointments, and processing medication and dealing with documentation received into the practice.

Undertaking a variety of administrative duties to assist in the smooth running of the practice

Person Specification

Experience

Essential

  • Experience of dealing with members of the public
  • Experience of working with an administrative role

Desirable

  • Experience of working in a primary care setting
  • Experience of working with System 1 clinical system

Qualifications

Essential

  • GCSE Mathematics and English - grade A - C

Desirable

  • Certificate in care navigation
  • Certificate in customer service skills
Person Specification

Experience

Essential

  • Experience of dealing with members of the public
  • Experience of working with an administrative role

Desirable

  • Experience of working in a primary care setting
  • Experience of working with System 1 clinical system

Qualifications

Essential

  • GCSE Mathematics and English - grade A - C

Desirable

  • Certificate in care navigation
  • Certificate in customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Collingwood Health Group

Address

Collingwood Surgery

Hawkeys Lane

North Shields

Tyne And Wear

NE29 0SF


Employer's website

https://collingwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Collingwood Health Group

Address

Collingwood Surgery

Hawkeys Lane

North Shields

Tyne And Wear

NE29 0SF


Employer's website

https://collingwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Ashleigh Mitchell

ashleighmitchell@nhs.net

01912196735

Details

Date posted

09 June 2025

Pay scheme

Other

Salary

£12.32 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3676-25-0005

Job locations

Collingwood Surgery

Hawkeys Lane

North Shields

Tyne And Wear

NE29 0SF


North Shields Health Hub

Hawkeys Lane

NORTH SHIELDS

Tyne and Wear

NE29 0SF


Jubilee Park Surgery

Cecil Street

North Shields

Tyne and Wear

NE29 0DZ


New York Surgery

Brookland Terrace

North Shields

Tyne And Wear

NE29 8EA


Supporting documents

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