GP Reception Team Leader

Job description

Job responsibilities

Staffing:

Responsible for the motivation and development of the reception team

Review and implement efficient processes in conjunction with the management team

Leading by example to ensure ongoing training for the reception team

Assist Management team in recruiting and training new staff members

Provide feedback to management team for staff reviews and appraisals

Control compliance in line with Practice protocols and procedures

Review and implement efficient ways of work in conjunction with management team

Ensure reception team is effectively trained to ensure patients are directed to appropriate services using care navigation or other processes

Deal with and delegate out other GP, Clinical Staff and Administrative queries

Raise staffing issues from the Reception Team and liaise with management to resolve issues

Circulate information and communications to the reception team appropriately and following up actions appropriately

Administrative ownership of Rotas, ensuring appropriate cover throughout the working day in periods of annual leave and sickness

Inclusive of extended hours, out of hours clinics i.e. Flu clinics and holiday/sickness cover

Ensure patients are directed to the appropriate services using care navigation along with other relevant processes

Administration:

Control the day to day operational and administrative running of Reception

Control and log all payments taken at reception appropriately

Assist in arranging and participating in training events

Maintain practice intranet and shared drive with appropriate information pertaining to reception

Maintain high quality patient information, including noticeboards, social media and website information

Participate in the daily Reception tasks whilst looking to improve procedures taking place there

Carry out any other delegated duties considered appropriate to the post

Be first point of call for patient complaints, resolving where possible and escalating to management team where appropriate

Monitor and provide administrative tasks including new patient registration, baby and mother immunisation, patient record requests and any other reception processes and tasks

Feedback patient comments and compliments to the practice team

IT:

Resolve IT issues at reception where possible

Liaise with relevant organisation to provide operational support and resolve hardware problems in Reception

Sponsor for Smartcard updates and applications

Standardise use of SystmOne and promote effective use of systems by Reception

Health & Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Maintain a flexible approach to work and the ability to adapt to a changing environment.
• Demonstrate motivation and enthusiasm.
• Able to work as part of a team and on own initiative
• Good at multi-tasking skills.
• Ability to work under pressure.
• Computer literacy and keyboard skills including data input.
• Experience of working with the general public
• Good communication skills, both written and verbal
• Prioritisation and organisational skills.

Qualifications

Essential

• English and Mathematics GCSE Grade c or above

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Ideally, we are looking for someone with previous GP Reception Team Leader / Management experience
• Experience managing a team
• Experience providing excellent customer / patient service
• Experience of administrative duties
• Experience of working within a GP Practice/NHS

Desirable

• Experience of administrative duties in a Primary Care setting
• Experience of working in a Care setting
• Experience of using SystmOne software
• Experience and awareness of using Read Codes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hollies Medical Centre

Address

20 St Andrews Road

Sheffield

S11 9AL

Employer's website

https://www.theholliesmc.co.uk/ (Opens in a new tab)