Job summary
We are looking for a hardworking,
highly motivated, and enthusiastic individual to join our busy, friendly,
reception and admin teams who can provide a high standard of administrative
support, create great experiences for our patients and deliver effective
results in all areas. Ideally, we are looking for someone with previous GP
receptionist/administrator experience, with experience of using SystmOne
however, this is not essential. Full training will be provided.
Pace and dedication are a key attribute
needed by the post holder whilst a flexible approach to working is essential.
The opening hours currently range between 08:30am and 06:30pm. Candidates must
be flexible to cover annual leave and absence where necessary with the addition
of early opening and weekend clinics where needed. We are flexible in regards
to working days as compressed or 5 day working weeks will be considered.
Main duties of the job
- Initiating contact with and responding
to, requests from patients, team members and external agencies through a
variety of access points
- Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately
- Process personal, telephone and
e-requests for appointments
- Signpost patients to the correct service
(Care Navigation)
- Maintaining and monitoring the practice
appointment system
- The maintenance, auditing, and
summarising of Paper and Digital Patient Records
- Receive, sort and process incoming
communications letters and tasks from other clinical and patient routes
- Read code data appropriately using
SystmOne
- Data entry of new and temporary
registrations and relevant patient information as required
- To generate computerised repeat
prescriptions for signature by GP and via the Electronic Prescription Service
(EPS), paying particular attention to accuracy
- Direct requests for information i.e.
SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an
efficient manner
- Carry out system searches and audits as
requested
- Maintain a clean, tidy, effective
working area at all times
- Monitor and maintain the reception area
and notice boards
- Support all clinical staff with general
tasks as requested
- To undertake any other duties as may be
determined from time to time which are commensurate with the range of
activities described above.
About us
We are a dynamic Training practice with over 10,600 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre.
Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in.
We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles.
TPP SystmOne clinical system
Introducing AccurRx patient consult
High QOF achievers
Job description
Job responsibilities
As above. Please also see attached Job Description and Personal Specification document
To preserve and
improve the quality of our output, all personnel are required to think not only
of what they do, but how they achieve it. By continually re-examining our
processes, we will be able to develop and improve the overall effectiveness of
the way we work. The responsibility for this rests with everyone working within
the practice to look for opportunities to improve quality and share good
practice.
The practice
continually strives to improve work processes which deliver healthcare with
improved results across all areas of our service. We promote a culture of
continuous improvement, where everyone counts, and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance
patient care.
Job description
Job responsibilities
As above. Please also see attached Job Description and Personal Specification document
To preserve and
improve the quality of our output, all personnel are required to think not only
of what they do, but how they achieve it. By continually re-examining our
processes, we will be able to develop and improve the overall effectiveness of
the way we work. The responsibility for this rests with everyone working within
the practice to look for opportunities to improve quality and share good
practice.
The practice
continually strives to improve work processes which deliver healthcare with
improved results across all areas of our service. We promote a culture of
continuous improvement, where everyone counts, and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance
patient care.
Person Specification
Professional Skills
Essential
- Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools
- The ability to type competently and accurately
Desirable
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Flexibility to work outside of core office hours
- Maintain a flexible approach to work and the ability to adapt to a changing environment.
- Demonstrate motivation and enthusiasm.
- Able to work as part of a team and on own initiative
- Good at multi-tasking skills.
- Ability to work under pressure.
- Computer literacy and keyboard skills including data input.
- Experience of working with the general public
- Good communication skills, both written and verbal
- Prioritisation and organisational skills.
Qualifications
Essential
- English and Mathematics GCSE Grade c or above
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience providing excellent customer / patient service
- Experience of administrative duties
Desirable
- Experience of administrative duties in a Primary Care setting
- Experience of working within a GP Practice/NHS
- Experience of working in a Primary Care setting
- Experience of using SystmOne software
- Experience and awareness of using Read Codes
Person Specification
Professional Skills
Essential
- Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools
- The ability to type competently and accurately
Desirable
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Flexibility to work outside of core office hours
- Maintain a flexible approach to work and the ability to adapt to a changing environment.
- Demonstrate motivation and enthusiasm.
- Able to work as part of a team and on own initiative
- Good at multi-tasking skills.
- Ability to work under pressure.
- Computer literacy and keyboard skills including data input.
- Experience of working with the general public
- Good communication skills, both written and verbal
- Prioritisation and organisational skills.
Qualifications
Essential
- English and Mathematics GCSE Grade c or above
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience providing excellent customer / patient service
- Experience of administrative duties
Desirable
- Experience of administrative duties in a Primary Care setting
- Experience of working within a GP Practice/NHS
- Experience of working in a Primary Care setting
- Experience of using SystmOne software
- Experience and awareness of using Read Codes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.