Job summary
As
a Medical Receptionist, you will play a crucial role in providing exceptional
patient service and contributing to the smooth operation of our practice. You
will be responsible for handling various administrative tasks, ensuring
patients receive the care and support they need and maintaining a friendly and
welcoming environment
Main duties of the job
Key Responsibilities:
- Patient Interaction: Utilise your experience in patient-facing roles to interact with patients professionally, displaying friendliness, patience, and understanding.
- Telephone Communication: Be confident and efficient in handling phone calls, addressing inquiries, scheduling appointments and directing calls to the appropriate personnel.
- IT Proficiency: Demonstrate a good level of IT skills.
- Administrative Tasks: Follow established procedures and instructions for handling tasks accurately and methodically.
- Organisation and Communication: Possess strong organisational and communication skills to coordinate patient appointments, relay messages to healthcare providers and maintain an organised front desk area.
- Team Collaboration: Work collaboratively with all members of our healthcare team, demonstrating flexibility and the ability to work effectively with various individuals.
About us
About us
We are a
well-established PMS training practice with a dedicated team consisting of 10
General Practitioners (GPs and 7 Practice Nurses. Our practice is committed to
serving a diverse population of 15,500 patients
At our
practice, we prioritize our patient, placing a strong emphasis on their
well-being and healthcare needs. With a team of skilled professionals, we
provide comprehensive medical services in a supportive and welcoming
environment. Our commitment to patient focused care ensures that every
individual receives the highest quality medical attention and support.
We take
pride in our collaborative and friendly working environment, where our staff
members work closely together to deliver outstanding healthcare services to our
community.
Are you a
competent and compassionate individual with experience in NHS GP services or a
similar role? If so, we have an exciting opportunity for you to join our team
as a Part-Time Medical Receptionist.
Job description
Job responsibilities
Reports To:
Deputy Practice Manager
Patient Services
-
Greet patients and visitors warmly and professionally.
-
Manage patient check-in and check-out procedures.
-
Schedule, confirm and reschedule appointments using EMIS, Klinik
-
Handle patient inquiries in person, by phone or via email.
-
Collect and process patient information
Administrative Support
-
Maintain and update patient records accurately and confidentially.
-
Prepare and manage correspondence, reports and other documentation.
-
Support clinicians with administrative needs
-
Ensure waiting area and reception desk are clean, organised, and stocked with necessary materials.
-
Liaise with other healthcare professionals, pharmacies and laboratories as required.
Compliance and Confidentiality
-
Adhere to all relevant healthcare, data protection, and privacy regulations (e.g., GDPR).
-
Follow clinic protocols for patient safety and infection control.
-
Maintain confidentiality of patient and practice information at all times.
Qualifications and Experience:Essential
-
GSCE or above
-
Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
-
Proficiency in Microsoft Office (Word, Excel, Outlook) and medical practice management software (e.g., EMIS, Docman or similar).
-
Strong verbal and written communication skills.
-
Excellent organisational and multitasking abilities.
Desirable
Key Competencies:
-
Professional and empathetic communication with patients and colleagues.
-
High attention to detail and accuracy.
-
Ability to remain calm under pressure.
-
Strong customer service orientation.
-
Teamwork and reliability.
-
Problem-solving and adaptability.
-
Commitment to confidentiality and ethical standards.
Working Conditions:
-
Office-based within a GP Surgery.
-
May require evening or weekend shifts depending on practice hours.
-
Interaction with patients who may be ill, anxious, or distressed.
Job description
Job responsibilities
Reports To:
Deputy Practice Manager
Patient Services
-
Greet patients and visitors warmly and professionally.
-
Manage patient check-in and check-out procedures.
-
Schedule, confirm and reschedule appointments using EMIS, Klinik
-
Handle patient inquiries in person, by phone or via email.
-
Collect and process patient information
Administrative Support
-
Maintain and update patient records accurately and confidentially.
-
Prepare and manage correspondence, reports and other documentation.
-
Support clinicians with administrative needs
-
Ensure waiting area and reception desk are clean, organised, and stocked with necessary materials.
-
Liaise with other healthcare professionals, pharmacies and laboratories as required.
Compliance and Confidentiality
-
Adhere to all relevant healthcare, data protection, and privacy regulations (e.g., GDPR).
-
Follow clinic protocols for patient safety and infection control.
-
Maintain confidentiality of patient and practice information at all times.
Qualifications and Experience:Essential
-
GSCE or above
-
Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
-
Proficiency in Microsoft Office (Word, Excel, Outlook) and medical practice management software (e.g., EMIS, Docman or similar).
-
Strong verbal and written communication skills.
-
Excellent organisational and multitasking abilities.
Desirable
Key Competencies:
-
Professional and empathetic communication with patients and colleagues.
-
High attention to detail and accuracy.
-
Ability to remain calm under pressure.
-
Strong customer service orientation.
-
Teamwork and reliability.
-
Problem-solving and adaptability.
-
Commitment to confidentiality and ethical standards.
Working Conditions:
-
Office-based within a GP Surgery.
-
May require evening or weekend shifts depending on practice hours.
-
Interaction with patients who may be ill, anxious, or distressed.
Person Specification
Experience
Essential
- Experience working in a customer service or administrative role.
- Experience handling confidential or sensitive information.
- Experience using computer systems (e.g., MS Office, databases).
Desirable
- Previous experience in a GP surgery or healthcare setting.
- Experience using clinical systems such as EMIS, Docman or Similar.
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths.
Desirable
- NVQ Level 2/3 in Business Administration or Customer Service or equivalent
Person Specification
Experience
Essential
- Experience working in a customer service or administrative role.
- Experience handling confidential or sensitive information.
- Experience using computer systems (e.g., MS Office, databases).
Desirable
- Previous experience in a GP surgery or healthcare setting.
- Experience using clinical systems such as EMIS, Docman or Similar.
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths.
Desirable
- NVQ Level 2/3 in Business Administration or Customer Service or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.