Office Supervisor

Job description

Job responsibilities

Job Summary:

Provide support to the Practice Manager.

Provide support and leadership to the reception team ensuring full coverage at all times.

Liaise and ensure good communication with all the Clinical team.

Provide support to the Clinical team in the delivery of excellent clinical care.

Assist the Practice Manager with recruitmentOrganise and support new team member training.

Assess the effectiveness of processes and procedures and report back to the Practice Manager and where relevant the Clinical Lead.

Answer team members questions and help with problems.

Admin tasks such as rotas, filing, ordering supplies, inputting appointment templates onto the system, typing up minutes, referrals, produce reports and letters, record-keeping, and other general office tasks.

Health and Safety ensuring we are compliant with all policies and keeping track of training and documents for all staff.

GDPR/Data protection ensuring we are compliant, and record-keeping is up to date.

Frequent troubleshooting on IT issues, and log with IT support desk where you are unable to resolve the issue.

Collate paperwork for new joiners and organise IT set up.

Listen to team members feedback and resolve any issues or conflicts.

Person Specification

Experience

Desirable

• EXPERIENCE: Experience in working in a similar role in a GP practice is desirable, although training can be provided.

Qualifications

Essential

• Good secondary experience, with high level of English
• Team Leading qualification or relevant experience.
• Excellent communication skills (Written and Oral)
• IT skills - Emis system
• Time Management and the ability to work to deadlines
• Have experience of working in a busy office environment and working under pressure, ideally within a large customer service role.

Desirable

• Practical experience of supporting and motivating people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whitefield Health Care

Address

Yarnspinners PHCC

Carr Road

Nelson

Lancs

BB9 7SR

Employer's website

https://www.whitefieldhealthcare.co.uk (Opens in a new tab)