Job summary
We are seeking a dedicated and
organised individual to join our team as a Patient Navigator at our busy
doctors surgery, in the heart of Islington. As the first point of contact for
patients, the successful candidate will play a crucial role in providing
excellent customer service and ensuring the smooth operation of the reception
area. We are looking for either a full time, or part time person to join our team.
Main duties of the job
Responsibilities include but are
not limited to:
Greet and assist patients in a
friendly and professional manner.
Schedule and manage
appointments, ensuring efficient use of the doctors time.
Answer phone calls, respond to
inquiries, and direct calls to the appropriate staff members.
Maintain patient records and
update information as needed, ensuring accuracy and confidentiality.
Verify and collect patient
insurance information and process payments.
Coordinate with medical staff to
handle patient inquiries, prescription requests, and other administrative
tasks.
Manage the waiting area to
ensure a comfortable and organised environment for patients.
Handle incoming and outgoing
mail and other administrative duties as required.
Stay informed about clinic
policies, procedures, and services to provide accurate information to patients.
Collaborate with colleagues to
ensure a cohesive and efficient workflow in the reception area.
About us
We are a large practice with over 12,000 registered patients, based close to Islington Green in the busy Angel area. We are made up of GP's, Nurses, Nursing Associates, Healthcare Assistants, Pharmacists, Reception, Admin and Managers. We are a friendly and hardworking team with a good record of staff retention. We have great clincians who provide patients with great care and we are very proud of our team.
Job description
Job responsibilities
Duties and
Responsibilities
Telephone Duties
Using EMIS system making/cancelling/updating
appointments.
Updating patient records
non-clinical
Ambulance transport
bookings
Home visit requests
Deal with general enquiries
Contacting other providers
i.e hospitals
Reception Duties
Register new patients and
temporary residents
Greet and direct patients/visitors
Making appointments/e-consults/test
requests/booking long term condition checks
Handing out prescriptions,
letters and copies of test results
Ensure outstanding queries
are explained and handed over to next shift, as necessary
Respond to needs of doctors
and nurses during surgery
Collect payments from
patients for non-NHS services and give receipts
Deal with general enquiries
and inform patients how to make a complaint
Prescriptions
Dealing with queries
relating to repeat prescriptions or passing to Richard/Christine
General
Input and extract
information from Practice computer system
Observe health and safety
guidelines at all times
General housekeeping (e.g.
keeping reception and waiting areas tidy, keeping noticeboard up to date)
Make refreshments for
doctors and other team members, participate in washing up
Any other reasonable duties
as necessary
Job description
Job responsibilities
Duties and
Responsibilities
Telephone Duties
Using EMIS system making/cancelling/updating
appointments.
Updating patient records
non-clinical
Ambulance transport
bookings
Home visit requests
Deal with general enquiries
Contacting other providers
i.e hospitals
Reception Duties
Register new patients and
temporary residents
Greet and direct patients/visitors
Making appointments/e-consults/test
requests/booking long term condition checks
Handing out prescriptions,
letters and copies of test results
Ensure outstanding queries
are explained and handed over to next shift, as necessary
Respond to needs of doctors
and nurses during surgery
Collect payments from
patients for non-NHS services and give receipts
Deal with general enquiries
and inform patients how to make a complaint
Prescriptions
Dealing with queries
relating to repeat prescriptions or passing to Richard/Christine
General
Input and extract
information from Practice computer system
Observe health and safety
guidelines at all times
General housekeeping (e.g.
keeping reception and waiting areas tidy, keeping noticeboard up to date)
Make refreshments for
doctors and other team members, participate in washing up
Any other reasonable duties
as necessary
Person Specification
People person essential
Essential
- 1. Excellent communication and interpersonal skills.
- 2. Strong organisational and multitasking abilities.
- 3. Proficient in using computer systems (training will be given on specific programmes)
- 4. Previous experience not necessary
- 5. Ability to handle sensitive information with discretion and maintain patient confidentiality.
- 6. Flexibility to adapt to changing priorities and a fast-paced work environment. Join our team and contribute to the delivery of high-quality healthcare services in a patient-centered setting.
Desirable
- Basic IT and good communication skills are essential, everything else can be taught.
Person Specification
People person essential
Essential
- 1. Excellent communication and interpersonal skills.
- 2. Strong organisational and multitasking abilities.
- 3. Proficient in using computer systems (training will be given on specific programmes)
- 4. Previous experience not necessary
- 5. Ability to handle sensitive information with discretion and maintain patient confidentiality.
- 6. Flexibility to adapt to changing priorities and a fast-paced work environment. Join our team and contribute to the delivery of high-quality healthcare services in a patient-centered setting.
Desirable
- Basic IT and good communication skills are essential, everything else can be taught.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
