Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Team Leadership & Management
Assist with leadership and motivation of clinical
and administrative teams across both sites, promoting high standards of
performance and patient care.
Oversee recruitment, staff inductions,
mandatory training, and professional development. Manage daily HR operations,
including staff concerns, one-to-one meetings, and investigations, ensuring HR
records are accurate and up to date.
Cooperate with the Group Operational Manager on
escalated HR matters.
Oversee the organisation of staff meetings and
work closely with the Service Leads to coordinate operational workflows and
administrative processes.
Support workplace culture initiatives, conflict
resolution, and staff engagement.
Operational
Management
Arriving early at the start of core hours to
address any operational issues
Monitoring of staff budgets clinical and non-clinical,
ensuring efficient allocation of staff, maximising appointment slots, clinical
room allocation and reduction of errors.
Monitor operational performance, patient
access, and workflow efficiency.
Ensure effective communication between clinical
and administrative teams.
Deputising for the Group Operational Manager
when absent
HR Management
Lead daily HR operations, serving as first
point of contact for staff concerns, one-to-one meetings, and investigations.
Ensure all staff records, documentation, and HR
entries are accurate and up to date, including absences, annual leave,
return-to-work meetings and completed training.
Provide any adjustments monthly for payroll
Cooperate closely with the Group Operational Manager
and Managing Partner on escalated HR matters and formal disciplinary or
grievance processes.
Oversee staff inductions, workloads, and
operational support to maintain effective staffing across both sites.
Manage NHSE workforce declarations in
coordination with the Managing Partner
Organise supervision meetings and annual
appraisals
Support Lead Partner on practice team
well-being initiatives and events, such as Christmas Party
Governance & Compliance
Ensure compliance with mandatory training,
health and safety, staff immunisations, DBS checks, BLS training, and CQC
standards.
Conduct audits, risk assessments, and quality
assurance reviews.
Support safeguarding administrative processes,
SEAs, and data breach reporting
Support and attend Patient Participation Group
(PPG) meetings.
Patient Complaints & Service Improvement
Support the Quality & Finance Manager with
patient complaints, investigations with ensuring timely, professional responses
in line with NHS guidance.
Support strategies to improve patient access,
reduce waiting times, and enhance patient experience.
Premises & Equipment Management
Maintain Business Continuity Plan awareness and
coordinate site inspections and risk assessments.
Oversee security, cleaning quality, minor
repairs, waste management, and equipment monitoring.
Organise and monitor mandatory audits,
including equipment calibration, PAT testing, and statutory inspections.
Organise regular legionella requirements
Oversee fire safety and testing
Teaching & Training Coordination
Act as primary contact for GP trainees and
medical students, coordinating inductions, attendance, and school liaison.
Support supervising clinicians to ensure
educational placements meet requirements.
Meetings & Project Management
Organise team meetings and MDT participation,
ensuring agendas, minutes, and follow-up actions.
Lead operational improvement projects
Call/Recall Programmes & PCN Targets
Support the Finance & Quality Manager and
Service Leads with patient recall programmes (QOF, screenings, immunisations,
seasonal campaigns, safeguarding follow-ups), monitoring of PCN targets,
ensuring compliance with local and national requirements.
IT & Systems Oversight
Develop knowledge of IT and systems support,
including Emis, Docman, Accurx, Surgery Connect, ICE, and tQuest.
Provide guidance and cover for Digital Lead
Support during absences.
Monitor system performance and recommend
improvements to enhance operational efficiency.
Health & Safety
Ensure compliance with Health & Safety
regulations through audits, risk assessments, and staff training.
