Job summary
We are looking to recruit a confident, friendly,
enthusiastic and hard-working staff member to join our Admin team at a Preston-based GP surgery. It is a great time to join us when we when we continue to expand and develop our service at our beautiful Brownedge Road, Lostock Hall property.
Previous experience of working in the NHS is essential and experience working at a GP practice is much preferred.
The role requires working 5 days per week Monday to Friday for a minimum of 30 hours per week.
We are looking for admin staff used to working
efficiently, accurately and respecting confidentiality in a professional,
focused environment. You must feel comfortable using on-screen booking and data
systems. Our clinical system is EMIS Web and preference will be given to
applicants with an experience of using this system previously in a GP surgery.
We want to recruit someone who can demonstrate from their
previous experience that they have excellent skills in communication, accurate
and methodical computer data inputting, team work and customer / patient care.
Some experience of managing or processing patient
referrals and using medical codes accurately and appropriately will be an advantage.
Main duties of the job
The main duties will be co-ordinating a protocol for managing patient letters and reports received by the practice, ensuring appropriate medical codes are added to the patient record and co-ordinating letters sent from the practice to outside agencies. The post holder will oversee other administrators sending referrals to hospital departments, registering and deducting patients and scanning and processing medical letters. You will also ensure that the general administrative needs of the practice are met in a busy office. A particular role is acting as administrative Cancer Champion for the practice, ensuring records of cancer screening and cancer care for patients are up to date and appropriate.
About us
Lostock Hall Medical Centre is a growing community practice with more than 6,000 patients. The practice is a centre of excellence for women's health through it lead GP Dr Ewa Craven.
We like to think of ourselves as a friendly organisation that
cares for its staff. We are ambitious, growing and developing, but not so large
that relationships with staff become impersonal. We create a pride in our beautiful, spacious building, in a garden setting, its history and our place in the community. We have a passion for
developing staff and patients through wellbeing as well as medicine and a focus
on enjoying life, culture, nature and our families.
Job description
Job responsibilities
LOSTOCK HALL MEDICAL CENTRE - JOB DESCRIPTION 2024
Post Title: Senior Medical Administrator
Responsible to: Deputy Practice Manager
Last Updated: Oct 2024
Job Summary
Work in a team to provide an administration service for the practice always ensuring a high standard of patient care and accuracy of patient data.
Main Duties and Responsibilities
1.To co-ordinate the flow of patient documents coming into the practice, to ensure they are brought to the attention of clinicians and forwarded to colleagues for prescribing or referral actions as required by written protocols. To oversee an audit of this process.
- To ensure that documents are attached to the appropriate patient record, overseeing the work of others as required
- To code additions to the patient record according to agreed procedures
- To act as an admin Cancer Champion for the practice
- To oversee the processing of referrals according to set procedures in a timely and accurate matter
- To coordinate the processing and return of request for medical records and reports
- To assist in preparing and issuing of letters to patients and other agencies as required
- To provide an overview for the process of registering and deducting patients for the practice
- Co-ordinating stocking of office materials e.g. printer cartridges, stationary
- To be aware of the responsibility of all employees to maintain a safe, healthy, clean and tidy environment for patients, visitors and staff. In particular to be aware of and implement protocols relating to infection control.
- To contribute to safeguarding processes for patients and be aware of the needs of the vulnerable
- To ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives and protecting patient and practice confidentiality at all times. To partake in any required training to ensure continual use of best practice
- Any other duties as required from time to time, in particular in relation to the administrative functions of the practice
- This job description is subject to review in consultation with the post-holder
Job description
Job responsibilities
LOSTOCK HALL MEDICAL CENTRE - JOB DESCRIPTION 2024
Post Title: Senior Medical Administrator
Responsible to: Deputy Practice Manager
Last Updated: Oct 2024
Job Summary
Work in a team to provide an administration service for the practice always ensuring a high standard of patient care and accuracy of patient data.
Main Duties and Responsibilities
1.To co-ordinate the flow of patient documents coming into the practice, to ensure they are brought to the attention of clinicians and forwarded to colleagues for prescribing or referral actions as required by written protocols. To oversee an audit of this process.
- To ensure that documents are attached to the appropriate patient record, overseeing the work of others as required
- To code additions to the patient record according to agreed procedures
- To act as an admin Cancer Champion for the practice
- To oversee the processing of referrals according to set procedures in a timely and accurate matter
- To coordinate the processing and return of request for medical records and reports
- To assist in preparing and issuing of letters to patients and other agencies as required
- To provide an overview for the process of registering and deducting patients for the practice
- Co-ordinating stocking of office materials e.g. printer cartridges, stationary
- To be aware of the responsibility of all employees to maintain a safe, healthy, clean and tidy environment for patients, visitors and staff. In particular to be aware of and implement protocols relating to infection control.
- To contribute to safeguarding processes for patients and be aware of the needs of the vulnerable
- To ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives and protecting patient and practice confidentiality at all times. To partake in any required training to ensure continual use of best practice
- Any other duties as required from time to time, in particular in relation to the administrative functions of the practice
- This job description is subject to review in consultation with the post-holder
Person Specification
Experience
Essential
- Experience of working in an administrative context in the NHS
- Experience of computerised administration
Desirable
- Experience of working in a GP practice
- Experience of using medical codes
- Experience of processing medical referrals
- Experience of using EMIS patient record system
Qualifications
Essential
- Basic qualifications to demonstrate a good level of literacy and numeracy e.g. GCSE A to C in English and Maths
Desirable
- A qualification or training certificate in administrative processes especially medical administration
Skills and Aptitudes
Essential
- 1.An understanding, acceptance and adherence to confidentiality rules
- 2. An ability to use own judgement, resourcefulness, common sense and up to date knowledge, to respond to patient enquiries and requests
- 3. An ability to make patients feel understood and valued, while maintaining the protocols and procedures of the practice
- 4. An adherence to and belief in equality and diversity values
- 5. Excellent communication skills
- 6. Keyboard and computer skills essential
- 7. Accurate and methodical
- 8. Ability to work as part of a team and take the lead in a team when needed
- 9. Ability to work without direct supervision and determine own workload priorities
Person Specification
Experience
Essential
- Experience of working in an administrative context in the NHS
- Experience of computerised administration
Desirable
- Experience of working in a GP practice
- Experience of using medical codes
- Experience of processing medical referrals
- Experience of using EMIS patient record system
Qualifications
Essential
- Basic qualifications to demonstrate a good level of literacy and numeracy e.g. GCSE A to C in English and Maths
Desirable
- A qualification or training certificate in administrative processes especially medical administration
Skills and Aptitudes
Essential
- 1.An understanding, acceptance and adherence to confidentiality rules
- 2. An ability to use own judgement, resourcefulness, common sense and up to date knowledge, to respond to patient enquiries and requests
- 3. An ability to make patients feel understood and valued, while maintaining the protocols and procedures of the practice
- 4. An adherence to and belief in equality and diversity values
- 5. Excellent communication skills
- 6. Keyboard and computer skills essential
- 7. Accurate and methodical
- 8. Ability to work as part of a team and take the lead in a team when needed
- 9. Ability to work without direct supervision and determine own workload priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
