Job summary
We are
looking for a dynamic and forward-thinking individual to join our leadership
team as Operations Manager. As part of our leadership team they will drive
improvement and change in the ways we work to enable us to improve the working
environment for staff and deliver the best possible standard of care to our
patients. This individual will work with our current practice manager and
partners to oversee the day-to-day operation of the practice, including areas
such as workforce support, rota design, implementation of new clinical systems
and demand and access
Main duties of the job
Organisational
Co-ordinate and oversee implementation of new digital systems
Oversee KPIs including demand and capacity data and enhanced access activity
Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce
Oversee workforce planning, including clinical and non-clinical rotas
Monitoring, analysis and presentation of data to the practice leadership team
Co-ordinate response to unexpected system and IT failures or unexpected staff absence
Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff
Work with the leadership team on CQC related activity and Clinical Governance
Leadership
Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones
Lead and co-ordinate the workings of individual practice teams
Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback
To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings
About us
The
Albion Surgery is located in the heart of Bexleyheath in the London Borough of
Bexley and has a list size of 15,500 patients. We are an extremely friendly,
forward-thinking practice with a focus on empowering all staff to maximise
their potential and deliver the highest level of care to our patients. We are a large team of 50 multi-professional
staff including a large administrative team.
Job description
Job responsibilities
Organisational
Co-ordinate and oversee implementation of new digital systems
Oversee KPIs including demand and capacity data and enhanced access activity
Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce
Oversee workforce planning, including clinical and non-clinical rotas
Monitoring, analysis and presentation of data to the practice leadership team
Co-ordinate response to unexpected system and IT failures or unexpected staff absence
Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff
Work with the leadership team on CQC related activity and Clinical Governance
Leadership
Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones
Lead and co-ordinate the workings of individual practice teams
Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback
To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings
Job description
Job responsibilities
Organisational
Co-ordinate and oversee implementation of new digital systems
Oversee KPIs including demand and capacity data and enhanced access activity
Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce
Oversee workforce planning, including clinical and non-clinical rotas
Monitoring, analysis and presentation of data to the practice leadership team
Co-ordinate response to unexpected system and IT failures or unexpected staff absence
Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff
Work with the leadership team on CQC related activity and Clinical Governance
Leadership
Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones
Lead and co-ordinate the workings of individual practice teams
Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback
To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings
Person Specification
Qualifications
Essential
- NVQ, degree or diploma in relevant subject area
Desirable
- Experience
- Evidence and demonstration of previous leadership roles, project management, service development/improvement
- Experience working in a primary care setting
- Evidence of experience of managing teams and people
- Skills and Abilities
- Excellent written and oral communication skills and the ability to communicate effectively with colleagues, patients, other stakeholders
- Strong leadership skills and the ability to implement improved ways of working, and to effectively motivate and develop staff to meet performance standards to provide excellent customer care
- Excellent IT skills and the ability to learn new software applications as required. Ability to devise, implement and maintain record and monitoring systems, including database and spreadsheet systems
Person Specification
Qualifications
Essential
- NVQ, degree or diploma in relevant subject area
Desirable
- Experience
- Evidence and demonstration of previous leadership roles, project management, service development/improvement
- Experience working in a primary care setting
- Evidence of experience of managing teams and people
- Skills and Abilities
- Excellent written and oral communication skills and the ability to communicate effectively with colleagues, patients, other stakeholders
- Strong leadership skills and the ability to implement improved ways of working, and to effectively motivate and develop staff to meet performance standards to provide excellent customer care
- Excellent IT skills and the ability to learn new software applications as required. Ability to devise, implement and maintain record and monitoring systems, including database and spreadsheet systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.