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Rawmarsh Health Centre

GP Receptionist/Administrator

Information:

This job is now closed

Job summary

22 hours per week

We have an exciting opportunity for an experienced, enthusiastic and highly motivated GP Receptionist to join our well-established, friendly and high-achieving GMS practice.

You will be responsible for maintaining a high level of quality reception service to visitors and will bring NHS experience to the medical centre.

  • Experience of SystmOne
  • Experience of working in a GP practice

Main duties of the job

  • Ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
  • Ensure patients without appointments but who need urgent consultation are seen in a logical and non disruptive manner.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Ensure reception office and waiting areas are kept neat and tidy, paying particular attention to Health and Safety guidelines
  • Ensure total familiarity with the computerised appointment system
  • Process appointment requests from patients by telephone and in person.
  • Deal with visit requests
  • Monitor effectiveness of the appointment system and report any problems
  • Deal with requests from doctors utilising the computerised task and notification facility
  • Enter data onto patient electronic record as requested by clinical team
  • Process repeat prescription requests in accordance with practice guidelines.
  • Have working knowledge of telephone system, during and after opening hours.
  • Receive and make calls as required, (ensure calls are answered where possible within 4 rings)
  • Action requests for ambulance transportation in line with practice policy
  • Ensure correspondence, reports, results are scanned onto the clinical system

About us

We are a busy General Practice based in Rotherham. We are looking for an enthusiastic, pro-active team member who will share our supportive, friendly, hardworking ethos. Previous NHS experience is desirable. We are currently using SystmOne clinical system.

Our Practice:

A thriving practice with a list size of 4000 patients

CQC inspection rated GOOD in all areas,

SystmOne

Consistently high QOF achieving practice

Well organised, friendly practice with an excellent managerial support team

Details

Date posted

29 November 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3645-22-7694

Job locations

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Job description

Job responsibilities

Respond to all requests by patients requiring appointments with a member of the clinical team, ensuring adherence to the practice protocol for booking appointments and Care Navigation where appropriate.

  • Ensure total familiarity with the computerised appointment system
  • Process appointment requests from patients by telephone and in person.
  • Deal with visit requests
  • Deal with requests from doctors utilising the computerised task and notification facility
  • Enter data onto patient electronic record as requested by clinical team
  • Process repeat prescription requests in accordance with practice guidelines.
  • Open up premises at the start of day, deactivate alarm and make all necessary preparations to receive patients
  • Secure premises at the end of the day, lock all internal doors and ensure all windows are closed and locked, all internal lighting turned off and that the security alarm is activated
  • Chaperoning for clinical team
  • Any other tasks allocated by Line management
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

22 hours are available and these will be split over the relevant days of the week where the practice requires cover.

Job description

Job responsibilities

Respond to all requests by patients requiring appointments with a member of the clinical team, ensuring adherence to the practice protocol for booking appointments and Care Navigation where appropriate.

  • Ensure total familiarity with the computerised appointment system
  • Process appointment requests from patients by telephone and in person.
  • Deal with visit requests
  • Deal with requests from doctors utilising the computerised task and notification facility
  • Enter data onto patient electronic record as requested by clinical team
  • Process repeat prescription requests in accordance with practice guidelines.
  • Open up premises at the start of day, deactivate alarm and make all necessary preparations to receive patients
  • Secure premises at the end of the day, lock all internal doors and ensure all windows are closed and locked, all internal lighting turned off and that the security alarm is activated
  • Chaperoning for clinical team
  • Any other tasks allocated by Line management
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

22 hours are available and these will be split over the relevant days of the week where the practice requires cover.

Person Specification

Experience

Essential

  • Excellent communicator able to deal with challenging situations.

Desirable

  • Experience of working in a GP Practice

Qualifications

Essential

  • Sound knowledge of Windows and MS Office.
  • Working knowledge of GP Practice clinical systems, ideally SystmOne
  • Awareness of data security requirements
  • IT literate
  • Good verbal and written communication skills

Desirable

  • Flexible approach, team player, good sense of humour
  • The ideal candidate will be a team player, work well under pressure and have good time management. You must possess excellent organisational skills this is the most important attribute. You must also demonstrate a natural aptitude to picking up new skills quickly and easily and a methodical approach to work which will ensure you are able to use the electronic systems
Person Specification

Experience

Essential

  • Excellent communicator able to deal with challenging situations.

Desirable

  • Experience of working in a GP Practice

Qualifications

Essential

  • Sound knowledge of Windows and MS Office.
  • Working knowledge of GP Practice clinical systems, ideally SystmOne
  • Awareness of data security requirements
  • IT literate
  • Good verbal and written communication skills

Desirable

  • Flexible approach, team player, good sense of humour
  • The ideal candidate will be a team player, work well under pressure and have good time management. You must possess excellent organisational skills this is the most important attribute. You must also demonstrate a natural aptitude to picking up new skills quickly and easily and a methodical approach to work which will ensure you are able to use the electronic systems

Employer details

Employer name

Rawmarsh Health Centre

Address

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Employer's website

https://www.rawmarshhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rawmarsh Health Centre

Address

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Employer's website

https://www.rawmarshhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Deborah Leigh

deborah.leigh@nhs.net

01709712750

Details

Date posted

29 November 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3645-22-7694

Job locations

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


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