Health Care Assistant

Job description

Job responsibilities

Job Description

Job Title: Health Care Assistant (HCA)

Reporting to: Practice Nurse(s) Clinical

Practice Manager Administrative

Hours:

1. Job Summary

Working under the supervision of the practice nurse working on the day and strictly within accordance within specific practice guidelines, policies and procedures, the Health Care Assistant will assist the practice clinical team in the provision and delivery of prescribed programs of patient care in a professional manner.

2. Duties and Responsibilities

Clinical duties outlined but not limited to as below.

New patient health checks

NHS Health Checks and patient surveillance of health & wellbeing

ECG recording

Phlebotomy

Administration of vaccines under PGD that training has been provided for

Wound care as per patient care plan

Chaperoning duties

Processing & management laboratory samples requested by clinician

Cleaning and preparation of treatment areas before, during and after appointments and at the end of clinic

Vaccine cold chain monitoring and recording

Clearing and restocking clinic rooms at least weekly

Assistance in monitoring Infection Prevention & Control (IP&C) via audits

Care and maintenance of emergency equipment in conjunction with nursing team.

Ordering stock and rotation of specimen equipment

Surgical Equipment Stocking

Administrative duties and responsibilities

Completion of forms (both electronic and paper)

Arranging patient appointments as required

Liasing with other professionals

Record Keeping and filing (both electronic and paper)

Updating of posters and information leaflets in patient waiting room

Audit Completion

Understand QoF and how this impacts the business, how the HCA role contributes to QoF

Maintain e-learning and training

Team Member

Maintain communication with all team members

Communicate effectively with patients and carers

Work effectively within the team

Maintain awareness of role and responsibilities, knowing limitations within training and what the role allows, and not to take on duties or tasks outside of the HCA job role.

Recognises and act upon peoples need for alternative communication methods

Contribute to achieving QoF targets through direct patient care, advising them of health care screening and opportunistically advising patients of their health needs.

Work within standard policies and procedures, standards, and guidance

Working within the HCA Code of Practice

3. Confidentiality

While seeing and treating patients, they entrust us with, or allow us to gather information of a sensitive nature in relation to their health and wellbeing, including other external matters. They do so in confidence and have a right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in the job description, the post holder will have access to confidential information relating to the patient, carers, practice staff, and other health care professional involved with care. They may also have access to information relating to the business organization, and all such information should be regarded as highly confidential and not to be disclosed outside of the business in accordance with the confidentiality policy. Where there is a need for disclosure to be made, for example in the case of safeguarding, then may only be divulged to authorized persons as per confidentiality policy.

4. Health and Safety

The Post Holder will assist in promoting and managing their own health, safety, and security, and that of others health, safety and security as defined in health and safety policy, to include.

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that reduces/manages those risks

Ensure training is maintained and using those skills gained in training

Using appropriate IP&C procedures, maintain working environments in a tidy and safe manner and free from hazards

Reporting of potential risks and hazards

Awareness of the Health and Safety Policy

Maintain professionalism whilst in uniform whether on or off the premises.

5. Equality, Diversity, and Inclusion

The post holder will support equality, diversity and inclusion rights of patients, carers and colleagues to in include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies and current legislation.

Respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to the individual, that is non-judgmental and respects their circumstances, feelings, priorities, and rights.

6. Quality and Audit

The post holder will strive to maintain quality within the practice and will:

Alert team members of issues of quality and risk

Effectively manage time, workload, and resources

Assist in clinical audits as required

Work effectively with individuals and other agencies to meet patient needs

Assess and reflect on own performance

Contribute to the effectiveness and quality of the practice by identifying areas in need of improvement and suggesting strategies for improvement.

7. Personal and Professional Development

The post holder will participate in training programs both mandatory and Continuous Professional Development (CPD) to remain working within evidence base practice as part of this employment.

Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, performance and demonstrating skills and activities to others that are undertaking similar work.

Maintain a personal profile

Awareness of policies and procedures and how they impact on role

This job description is not meant to be exhaustive and simply gives a broad description and outline of the duties involved. The post holder will be expected to take on other duties and responsibilities in accordance with the grade. This job description is subject to review and amendment in consultation with the post holder in order to reflect any changes or development of this position.

Person Specification

Qualifications

Essential

• We are looking for a qualified Health Care assistant with previous experience in general practice. Must have phlebotomy experience.

Desirable

• Qualified in Phlebotomy
• Ideally qualified to NVQ Level 3 in relevant care qualification

Experience

Essential

• Previous experience of taking bloods essential

Desirable

• Ideally previous experience of working in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Colwall Surgery

Address

Stone Drive

Colwall

Malvern

Worcestershire

WR13 6QJ

Employer's website

https://www.colwallsurgery.co.uk/ (Opens in a new tab)