The Welby Group

Service Improvement Officer

The closing date is 14 December 2025

Job summary

Have you worked in general practice for a while and know the day-to-day inside out? Are you the go-to person when something needs improving or organising, but not sure where that experience could take you next? If so, this could be the perfect step forward.

Were looking for aService Improvement Officer to join our friendly, forward-thinking team at the Welby Groups central Hub in Bottesford. This role is ideal for someone whos played a part in service improvements, led small projects, or naturally takes the reins when something needs fixing or delivering.

Main duties of the job

Working in our bright, modern converted church office, youll help us drive positive change across our practices. From improving how services run to supporting staff training and systems development, your insight and coordination will make a difference. One day a week, you'll also support research activities to help us progress to Level 3 accreditationdont worry if this is new to you, well offer training and guidance.

Youll also take ownership of key administrative and data-quality tasks, supporting QOF activity and using your SystmOne knowledge to maintain data quality, resolve issues, streamline workflows, and assist teams with system-related tasks and training needs.

Were a supportive, collaborative team offering flexible working, a great environment, and plenty of professional development.

About us

WHAT WE OFFER

  • A competitive salary based on experience
  • Level 3 research training and development opportunities
  • Generous leave: 36 days inclusive of bank holidays (pro-rata)
  • Flexible working arrangements
  • NHS pension with 23.7% employer contributions
  • Sick pay scheme and employee assistance programme
  • Bereavement pay up to 3 days
  • Beautiful open-plan offices with free parking
  • Monthly staff awards and company-sponsored events

ABOUT THE WELBY GROUP

The Welby Group runs four GP practices across Lincolnshire, serving over 35,000 patients. Were known for being forward-thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity, and a can-do attitude.

We live by our values:Opportunity, Enthusiasm, Support, Innovation, Family, and Balance. If youre looking for a place where youll be supported to grow and encouraged to try new things, wed love to hear from you.

HOW TO APPLY

If this sounds like your kind of challenge, please send us your CV and a brief cover letter explaining your relevant experience and why youd be a great fit. You can apply via the button or emailCheilaathr@welbyhealth.co.ukif you have any questions.

We are an equal-opportunity employer and committed to creating an inclusive, supportive workplace for all.

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

A3638-25-0039

Job locations

The Old Baptist Church

Queen Street

Bottesford

Notts

NG13 0AH


Job description

Job responsibilities

Working in our bright, modern converted church office, youll help us drive positive change across our practices. From improving how services run to supporting staff training and systems development, your insight and coordination will make a difference. One day a week, you'll also support research activities to help us progress to Level 3 accreditationdont worry if this is new to you, well offer training and guidance.

Youll also take ownership of key administrative and data-quality tasks, supporting QOF activity and using your SystmOne knowledge to maintain data quality, resolve issues, streamline workflows, and assist teams with system-related tasks and training needs.

Were a supportive, collaborative team offering flexible working, a great environment, and plenty of professional development.

WHO WE THINK MIGHT THRIVE IN THIS ROLE

Were keen to hear from people who:

  • Have experience working in general practice or primary care administration, management, or team leadership
  • Enjoy coordinating tasks, getting things moving, and seeing improvements happen
  • Are curious about project work and open to developing new skills in a supportive environment
  • Are organised, good at juggling priorities, and confident in working with different teams
  • Someone with SystmOne experience would be advantageous
  • Have an interest in research, innovation, or just doing things better in general practice

If youve done a bit of project workor even if you havent but think youd be great at itthis could be your next step.

Job description

Job responsibilities

Working in our bright, modern converted church office, youll help us drive positive change across our practices. From improving how services run to supporting staff training and systems development, your insight and coordination will make a difference. One day a week, you'll also support research activities to help us progress to Level 3 accreditationdont worry if this is new to you, well offer training and guidance.

Youll also take ownership of key administrative and data-quality tasks, supporting QOF activity and using your SystmOne knowledge to maintain data quality, resolve issues, streamline workflows, and assist teams with system-related tasks and training needs.

Were a supportive, collaborative team offering flexible working, a great environment, and plenty of professional development.

WHO WE THINK MIGHT THRIVE IN THIS ROLE

Were keen to hear from people who:

  • Have experience working in general practice or primary care administration, management, or team leadership
  • Enjoy coordinating tasks, getting things moving, and seeing improvements happen
  • Are curious about project work and open to developing new skills in a supportive environment
  • Are organised, good at juggling priorities, and confident in working with different teams
  • Someone with SystmOne experience would be advantageous
  • Have an interest in research, innovation, or just doing things better in general practice

If youve done a bit of project workor even if you havent but think youd be great at itthis could be your next step.

Person Specification

Experience

Essential

  • Have experience working in general practice or primary care administration, management, or team leadership
  • Someone who leads or takes charge and works autonomously, and is able to coordinate and work as a team

Desirable

  • SystmOne Experience would be advantageous
  • Have an interest in research, innovation, or just doing things better in general practice
  • Experience in Research and project management would be advantageous

Qualifications

Desirable

  • project management qualification would be advantageous
Person Specification

Experience

Essential

  • Have experience working in general practice or primary care administration, management, or team leadership
  • Someone who leads or takes charge and works autonomously, and is able to coordinate and work as a team

Desirable

  • SystmOne Experience would be advantageous
  • Have an interest in research, innovation, or just doing things better in general practice
  • Experience in Research and project management would be advantageous

Qualifications

Desirable

  • project management qualification would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Welby Group

Address

The Old Baptist Church

Queen Street

Bottesford

Notts

NG13 0AH


Employer's website

https://www.thewelbypractice.co.uk/ (Opens in a new tab)


Employer details

Employer name

The Welby Group

Address

The Old Baptist Church

Queen Street

Bottesford

Notts

NG13 0AH


Employer's website

https://www.thewelbypractice.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

HR Officer

Cheila Loucao

hr@welbyhealth.co.uk

01949748239

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

A3638-25-0039

Job locations

The Old Baptist Church

Queen Street

Bottesford

Notts

NG13 0AH


Privacy notice

The Welby Group's privacy notice (opens in a new tab)