Healthcare Administrator/ Care Navigator
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Job summary
Are you a competent administrator looking for the next step in your career? Do have previous experience in primary care or are you looking to work in this sector? Brilliant! Come and join our lovely Group Workflow team at the Welby HUB in Bottesford.
Working in the Welby HUB is not your typical primary care experience! The building is a recently converted church in a village setting with the benefits of air-con and excellent local shops. The building is purely used for practice support services and not for patient contact.
The setup is a deliberately open-planned office to encourage conversations between administrators, clinicians and managers. It's a great environment to work in, where ideas are welcomed, and staff can develop and thrive.
Main duties of the job
As a Health Administrator/ Care Navigator, we rely on you to provide crucial support to our 4 GP practices.
From the HUB you will be managing incoming requests from patients. Patients submit a wide range of requests electronically through askmyGP. With the support of clinicians and managers, you will direct patients to the most appropriate resource, answer patients' queries and support our clinicians.
You will also manage incoming correspondence, coding information and directing letters to the appropriate clinicians or teams mainly throughelectronic communication, with very little telephone or face-to-face contact.
This is a permanent role of 18 hours per week, 3 days per week worked Monday, Wednesday and Thursday from 08:00-14:00, however, we are supportive of flexible working and welcome a conversation at the interview about flexible working arrangements.
About us
We're a network of four practices nestled across the picturesque landscapes of Lincolnshire, catering to 35,000 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients.
Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.
Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success.
We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core valuesOpportunity, Enthusiasm, Support, Innovation, Family, and Balanceare not just words; they're principles we encourage our staff to embody and live by every day.
If you're ready to embark on a fulfilling career journey with a supportive and forward-thinking organisation, submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position by clicking Apply Now. Or for any questions reach out to Cheila athr@welbyhealth.co.uk. Join the Welby Group, where your dedication is valued and rewarded!
Welby Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Details
Date posted
15 November 2024
Pay scheme
Other
Salary
£11.44 an hour In line with NLW
Contract
Permanent
Working pattern
Full-time, Flexible working, Compressed hours
Reference number
A3638-24-0029
Job locations
The Old Baptist Church
Queen Street
Bottesford
Notts
NG13 0AH
Employer details
Employer name
The Welby Group
Address
The Old Baptist Church
Queen Street
Bottesford
Notts
NG13 0AH
Employer's website
https://www.thewelbypractice.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
