Job summary
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading!
Come and join our lovely team at the Welby Practice in Bottesford, Harlaxton & Waltham on the Wolds and be our friendly face to provide a warm welcome to our patients.
Main duties of the job
As a Medical Receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team.
From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require.
You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will be working 30 hours per week Monday to Friday between 08:00 to 18:30.
About us
WHY THE WELBY GROUP
Join our vibrant team and be part of a forward-thinking environment where your ability to adapt and connect is not just valued but celebrated. Take the leap into a career that dares you to be your best, every day. Your journey starts here.
The Welby Group of practices serves a community of 35,000 people across Lincolnshire. We provide a range of quality services across our community for all patients.
Why we do what we do
Providing quality care in the most effective way for each and every patient. Creating healthy work environments that inspire us to thrive and succeed.
What we are working towards
Scaling sustainable healthcare through innovation & collaboration.
What are our core values
- Opportunity
- Enthusiasm
- Supportive
- Innovative
- Family
- Balance
The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Apply today and embark on a rewarding journey with us. Click theapply button, or if you have any queries, please contact Cheila atHR@welbyhealth.co.uk
Job description
Job responsibilities
Key Responsibilities:
Patient & External Communication:
- Greet patients and external visitors at the point of contact with warmth and professionalism.
- Confirm patient identities accurately.
- Access and navigate patient records efficiently.
- Gather and record patient information accurately.
- Manage queries effectively, offering assistance as needed.
- Demonstrate punctuality in scheduling appointments and timekeeping.
- Take appropriate actions to assist visitors.
- Utilize various communication channels, including email, text messages, and letters.
- Understand and use the Communication Annexe.
- Assist patients with questionnaires and AMGP (Additional Medical Services).
- Utilize Care Navigation to assist and direct patients.
- Resolve outstanding QOF (Quality and Outcomes Framework) opportunistically.
- Provide patients with useful information and resources, catering to their special requirements.
- Liaise with external colleagues to gather or provide information.
Appointment Management:
- Efficiently book both one-off and scheduled appointments.
- Understand the use of appointment flags and links.
- Manage appointment changes, including moving, canceling, and rebooking.
- Book appointments into appropriate slot types.
- Ensure relevant information is added to appointment details.
- Manage AMGP Admin Group effectively.
- Book home visits appropriately.
- Arrange patient transport or provide relevant information to patients.
- Handle appointment cancellations received via patient voicemails.
Job description
Job responsibilities
Key Responsibilities:
Patient & External Communication:
- Greet patients and external visitors at the point of contact with warmth and professionalism.
- Confirm patient identities accurately.
- Access and navigate patient records efficiently.
- Gather and record patient information accurately.
- Manage queries effectively, offering assistance as needed.
- Demonstrate punctuality in scheduling appointments and timekeeping.
- Take appropriate actions to assist visitors.
- Utilize various communication channels, including email, text messages, and letters.
- Understand and use the Communication Annexe.
- Assist patients with questionnaires and AMGP (Additional Medical Services).
- Utilize Care Navigation to assist and direct patients.
- Resolve outstanding QOF (Quality and Outcomes Framework) opportunistically.
- Provide patients with useful information and resources, catering to their special requirements.
- Liaise with external colleagues to gather or provide information.
Appointment Management:
- Efficiently book both one-off and scheduled appointments.
- Understand the use of appointment flags and links.
- Manage appointment changes, including moving, canceling, and rebooking.
- Book appointments into appropriate slot types.
- Ensure relevant information is added to appointment details.
- Manage AMGP Admin Group effectively.
- Book home visits appropriately.
- Arrange patient transport or provide relevant information to patients.
- Handle appointment cancellations received via patient voicemails.
Person Specification
Experience
Essential
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
- Post subject to satisfactory DBS check
Desirable
- Experience using SystmOne would be preferable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Experience
Essential
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
- Post subject to satisfactory DBS check
Desirable
- Experience using SystmOne would be preferable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
