Job summary
Due to an internal promotion, we
are excited to announce new opportunities within our team! Are you on the
lookout for a dynamic career that seamlessly blends versatility and human
connection?
Take the lead in our cutting-edge
general practice as a dynamic GP Administrator. Immerse yourself in a role that
combines administrative mastery with impactful patient engagement, whether it's
face-to-face or over the phone.
Explore the thrill of a position
that challenges and elevates your skills in a modern setting, where every task
is an opportunity to make a meaningful difference. Say goodbye to monotony and
welcome each day with anticipation as you navigate a diverse and engaging
workload.
Main duties of the job
As an Administrator at our GP
Surgery, your primary responsibilities will include handling administration
tasks generated by patients and clinicians. This involves responding to patient
queries on Ask My GP, managing repeat prescription requests, scanning and
matching outpatients' letters and documents to patients' files. Additionally,
you'll rotate on our reception, where you'll greet and direct patients, use the
appointment system, book appointments, process information, and assist patients
with their needs.
This exciting opportunity comes
with a 33-hour workweek, scheduled between Monday to Friday, from 08:00 to
18:30. Join us and be part of a considerate employer that encourages flexible
working, where each day brings new challenges and opportunities for personal
and professional growth!
About us
WHAT WE CAN OFFER YOU
NHS Pension scheme (20.6% contributions)
Sick Pay scheme
Free parking
Annual leave entitlement of 28 days plus bank holidays pro-rata
Staff events
Be part of a truly wonderful surgery team and a great atmosphere
to work in
WHY THE WELBY GROUP
Join our vibrant team and be part
of a forward-thinking environment where your ability to adapt and connect is
not just valued but celebrated. Take the leap into a career that dares you to
be your best, every day. Your journey starts here.
The
Welby Group of practices serves a community of 35,000 people across
Lincolnshire. We provide a range of quality services across our community for
all patients.
Why we do what we do
Providing quality care in the most effective
way for each and every patient. Creating healthy work environments that inspire
us to thrive and succeed.
What we are working towards
Scaling
sustainable healthcare through innovation & collaboration.
What are our core values and expect our staff to follow
Opportunity
Enthusiasm
Supportive
Innovative
Family
Balance
The Welby Group is an equal-opportunity
employer. We encourage applications from candidates of all backgrounds and
experiences.
Apply today and embark on a
rewarding journey with us. Click the apply button, or if you have any queries,
please contact Cheila at HR@welbyhealth.co.uk
Job description
Job responsibilities
Key Responsibilities:
Patient & External Communication:
- Greet patients and external visitors at the point of contact with warmth and professionalism.
- Confirm patient identities accurately.
- Access and navigate patient records efficiently.
- Gather and record patient information accurately.
- Manage queries effectively, offering assistance as needed.
- Demonstrate punctuality in scheduling appointments and timekeeping.
- Take appropriate actions to assist visitors.
- Utilize various communication channels, including email, text messages, and letters.
- Understand and use the Communication Annexe.
- Assist patients with questionnaires and AMGP (Additional Medical Services).
- Utilize Care Navigation to assist and direct patients.
- Resolve outstanding QOF (Quality and Outcomes Framework) opportunistically.
- Provide patients with useful information and resources, catering to their special requirements.
- Liaise with external colleagues to gather or provide information.
Appointment Management:
- Efficiently book both one-off and scheduled appointments.
- Understand the use of appointment flags and links.
- Manage appointment changes, including moving, canceling, and rebooking.
- Book appointments into appropriate slot types.
- Ensure relevant information is added to appointment details.
- Manage AMGP Admin Group effectively.
- Book home visits appropriately.
- Arrange patient transport or provide relevant information to patients.
- Handle appointment cancellations received via patient voicemails.
IT Systems:
- Handle telephone calls professionally.
- Proficiently use IT systems like SystmOne and AMGP.
- Set up and manage patient Check-in Screen.
- Handle printers and printing tasks.
- Utilize IT FAQ to troubleshoot issues when possible.
- Safely handle plug sockets and eliminate wire hazards.
- Maintain knowledge of wires/cables and their connections.
- Utilize various software and systems, including GP TeamNet, PeopleHR, Card Machine, and Labeltrace.
- Explain and assist patients in accessing online services.
- Follow protocols and action protocols as required.
- Utilize the Recall System effectively.
- Handle emails and manage the generic inbox.
- Add patient photos/documents from electronic sources.
- Prepare sample pots for collection and print blood forms using Labeltrace.
Job description
Job responsibilities
Key Responsibilities:
Patient & External Communication:
- Greet patients and external visitors at the point of contact with warmth and professionalism.
- Confirm patient identities accurately.
- Access and navigate patient records efficiently.
- Gather and record patient information accurately.
- Manage queries effectively, offering assistance as needed.
- Demonstrate punctuality in scheduling appointments and timekeeping.
- Take appropriate actions to assist visitors.
- Utilize various communication channels, including email, text messages, and letters.
- Understand and use the Communication Annexe.
- Assist patients with questionnaires and AMGP (Additional Medical Services).
- Utilize Care Navigation to assist and direct patients.
- Resolve outstanding QOF (Quality and Outcomes Framework) opportunistically.
- Provide patients with useful information and resources, catering to their special requirements.
- Liaise with external colleagues to gather or provide information.
Appointment Management:
- Efficiently book both one-off and scheduled appointments.
- Understand the use of appointment flags and links.
- Manage appointment changes, including moving, canceling, and rebooking.
- Book appointments into appropriate slot types.
- Ensure relevant information is added to appointment details.
- Manage AMGP Admin Group effectively.
- Book home visits appropriately.
- Arrange patient transport or provide relevant information to patients.
- Handle appointment cancellations received via patient voicemails.
IT Systems:
- Handle telephone calls professionally.
- Proficiently use IT systems like SystmOne and AMGP.
- Set up and manage patient Check-in Screen.
- Handle printers and printing tasks.
- Utilize IT FAQ to troubleshoot issues when possible.
- Safely handle plug sockets and eliminate wire hazards.
- Maintain knowledge of wires/cables and their connections.
- Utilize various software and systems, including GP TeamNet, PeopleHR, Card Machine, and Labeltrace.
- Explain and assist patients in accessing online services.
- Follow protocols and action protocols as required.
- Utilize the Recall System effectively.
- Handle emails and manage the generic inbox.
- Add patient photos/documents from electronic sources.
- Prepare sample pots for collection and print blood forms using Labeltrace.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
Desirable
- Experience using SystmOne would be preferable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
Desirable
- Experience using SystmOne would be preferable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
