Job summary
We are looking for a Lead Receptionist to join our dynamic and friendly team. In this high achieving practice only a stones throw away from Southsea seafront
This role is for 16 hours worked over 2 days.
Shifts are :
Weds 8am-17.30pm
Fri 8am - 15.30pm.
Two days are never the same within this exciting role.
You will be the first point of contact for patients, contractors, visitors, and the reception team as well as carrying out general office management tasks.
You will be leading a team of 13 receptionists
Main duties of the job
You will be responsible for providing the first point of contact for patients and act as a point of communication between patients, and clinical staff as well as providing support and guidance for the reception team. You will work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will be responsible in:
Leading the day to day running of the reception staffing levels, ensuring sickness is fully covered
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. You will have experience in leading a team
About us
Craneswater Group practice is located a stones throw from Southsea seafront. Our aim is to offer first class healthcare to our community. Our team of 43 is made up of five GP partners and three salaried GPs. Three nurse practitioners, three practice nurses and two health care assistants. We have a list size of 11,100 patients worked over two sites. We are a training practice and continually develop all our team. If you are looking for part time work in an exciting reception lead role this could be the perfect position for you.
Job description
Job responsibilities
Main duties of the job
The main duties of the role are:
- Responsible for the day to day running of the reception staffing levels, ensuring all periods of sickness are fully covered, including personal attendance if required
- In the absence of the Lead Supervisor take responsibility for the reception team rota
- Act as first point of contact for all members of the Receptionist and Clinical team
- Review and delegate processes relating to reception
- Responsible for training needs of the reception team
- Act as a work buddy for new employees during induction and training
- Supporting the management team with the operational management of additional services
- to be responsible for ongoing training needs of the reception team
- Attend meetings with the Operations Manager when relevant
- Attend and support the quarterly Target meetings with the reception team
- Maintain and update staff training records
- Handling telephone and general enquiries
- Overview of ANIMA our on-line triage tool
- Taking messages
- Processing all forms of communication relating to our patients
- All forms of data entry relating to patients, including scanning
General Duties
- Ensuring work areas are tidy
- locking doors, security alarms where relevant. Complying with Data protection and smartcard security
- Ensure confidentiality at all times
- Infection control, ensuring reception is compliant
- Comply and familarise yourself with the practice's policies and procedures
- Carry out any reasonable request by doctors and managers
Job description
Job responsibilities
Main duties of the job
The main duties of the role are:
- Responsible for the day to day running of the reception staffing levels, ensuring all periods of sickness are fully covered, including personal attendance if required
- In the absence of the Lead Supervisor take responsibility for the reception team rota
- Act as first point of contact for all members of the Receptionist and Clinical team
- Review and delegate processes relating to reception
- Responsible for training needs of the reception team
- Act as a work buddy for new employees during induction and training
- Supporting the management team with the operational management of additional services
- to be responsible for ongoing training needs of the reception team
- Attend meetings with the Operations Manager when relevant
- Attend and support the quarterly Target meetings with the reception team
- Maintain and update staff training records
- Handling telephone and general enquiries
- Overview of ANIMA our on-line triage tool
- Taking messages
- Processing all forms of communication relating to our patients
- All forms of data entry relating to patients, including scanning
General Duties
- Ensuring work areas are tidy
- locking doors, security alarms where relevant. Complying with Data protection and smartcard security
- Ensure confidentiality at all times
- Infection control, ensuring reception is compliant
- Comply and familarise yourself with the practice's policies and procedures
- Carry out any reasonable request by doctors and managers
Person Specification
Qualifications
Essential
- GCSE Grade A to C or equivalent in English
- Able to speak and understand fluent English
- Experience of working in a GP surgery on reception
Desirable
Experience
Essential
- A willingness to work in a flexible and co-operative manner
- Ability to cope with change
- Friendly and approachable
- Willingness to undertake training
- Ability to cope under pressure
Person Specification
Qualifications
Essential
- GCSE Grade A to C or equivalent in English
- Able to speak and understand fluent English
- Experience of working in a GP surgery on reception
Desirable
Experience
Essential
- A willingness to work in a flexible and co-operative manner
- Ability to cope with change
- Friendly and approachable
- Willingness to undertake training
- Ability to cope under pressure