Receptionist

Job description

Job responsibilities

Dr Ramasamy & Partners

Job Description Receptionist

Job Title: Receptionist

Responsible to: Senior Receptionist / Practice Manager

Responsible for: N/A

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English & Maths

Experience

Essential

• Experience of working within a reception/administration team Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with IT systems

Desirable

• Experience of working within NHS / GP surgery Experience of working with clinical systems
• Basic IT skills, Flexible with working hours.

Working Hours

Essential

• Must be able to work morning and / or afternoon shifts: Morning shifts can be 8.00am to 1.00pm, and afternoon shifts can be from 1.00pm to 6.30pm). Some flexibility may be available within these hours.

Desirable

• Flexibility to provide addition cover for staff sickness or annual leave when needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Golborne Medical Centre – Dr Ramasamy Practice

Address

12 – 16 Golborne Road

London

W10 5PG

Employer's website

https://www.golbornemedical-drramasamy.co.uk/ (Opens in a new tab)