Job summary
At
Silton Surgery we are seeking an additional member of staff to train as a
qualified Dispenser
in our small dispensary and to work as an admin/receptionist, being the first
point of contact for patients and liaising with clinical teams that support our
patients.
As
every patient is unique, the practice is a complex place to work but full
training will be provided. We use a computer system called SystmOne which is
used at many GP practices across the country.
If
you are not a trained dispenser we are able to offer you dispensary training,
there is a nationally recognised qualification provided by Buttercups training
which the staff member will be expected to work towards, and it usually takes
in the region of two years before sufficient experience has been attained to
pass this and to allow unsupervised dispensing.
Main duties of the job
DUTIES ONCE TRAINED: -
Answer
the telephone and deal with enquiries.
Make
appointments telephone and personal requests.
Register
New and Temporary patients.
Take
accurate note of any changes in patients personal details and update computer
and written records.
Input
data to computer system.
Scanning
documents onto the computer system
Deal
with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure
accurate records are kept of the above.
Lock-up
of surgery if working at closing time, including switching off computers,
printers, photocopiers, etc.
Receive
medication deliveries and update computer stock records.
Take
details of requests for repeat medication - via phone and online requests
Dispense
Patient medication, acute and repeat.
The
successful candidate will need to be flexible and prepared to provide cover for
training, holiday and sickness. She/he
may need to do dispensing, on a day when she/he would normally be in reception
or doing admin tasks, and vice versa.
About us
Silton
Surgery is a small, rural general practice with just over 2200 patients and an
experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice
Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of
duties, including reception tasks, dispensing, administration and secretarial
tasks.
We
are looking for someone with a professional attitude and excellent
interpersonal skills and who will be able to interact positively with our
patients, as well as with other members of the practice team. The ability to
multi-task and keep calm under pressure are important in this role, as is
attention to detail. A clear understanding of the confidential nature of
dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this
role as cross cover with other team members is required for training time,
holiday and sickness cover.
Job description
Job responsibilities
Dispenser and Admin/Receptionist
At
Silton Surgery we are seeking an additional member of staff to train as a
qualified
Dispenser
in our small dispensary and to work as an admin/receptionist, being the first
point of contact for patients and liaising with clinical teams that support our
patients.
Silton
Surgery is a small, rural general practice with just over 2200 patients and an
experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice
Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of
duties, including reception tasks, dispensing, administration and secretarial
tasks.
We
are looking for someone with a professional attitude and excellent
interpersonal skills and who will be able to interact positively with our
patients, as well as with other members of the practice team. The ability to
multi-task and keep calm under pressure are important in this role, as is
attention to detail. A clear understanding of the confidential nature of
dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this
role as cross cover with other team members is required for training time,
holiday and sickness cover.
As
every patient is unique, the practice is a complex place to work but full
training will be provided. We use a computer system called SystmOne which is
used at many GP practices across the country.
If
you are not a trained dispenser we are able to offer you dispensary training,
there is a nationally recognised qualification provided by Buttercups training
which the staff member will be expected to work towards, and it usually takes
in the region of two years before sufficient experience has been attained to
pass this and to allow unsupervised dispensing.
HOURS: -
25 over 4 days
To include 1 evening (till 7pm)
*Flexible
to cover extra hours and days if necessary.
DUTIES ONCE TRAINED: -
Answer
the telephone and deal with enquiries.
Make
appointments telephone and personal requests.
Register
New and Temporary patients.
Take
accurate note of any changes in patients personal details and update computer
and written records.
Input
data to computer system.
Scanning
documents onto the computer system
Deal
with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure
accurate records are kept of the above.
Lock-up
of surgery if working at closing time, including switching off computers,
printers, photocopiers, etc.
Receive
medication deliveries and update computer stock records.
Take
details of requests for repeat medication - via phone and online requests
Dispense
Patient medication, acute and repeat.
The
successful candidate will need to be flexible and prepared to provide cover for
training, holiday and sickness. She/he
may need to do dispensing, on a day when she/he would normally be in reception
or doing admin tasks, and vice versa.
Other
duties as agreed with the GP Partner Dr Neil Harding
EXPECTATIONS: - Good telephone
manner; pleasant approach to patients; confident; able to work on own
initiative; reliable; accurate; able to work as part of a small team; flexible;
respectful of patients confidentiality; smart appearance; experience in use of
computers; willingness to train in other aspects of work within the Practice.
TRAINING: - Practice procedures,
NVQ2 dispensing and Practice Computer
System
(SystmOne) will be available.
SALARY: - £11.50 per
hour (negotiable depending on experience),
plus employers pension contribution of 14.38% within the NHS Pension scheme
Holiday: - 28 days
per annum, pro-rata (to include bank holiday entitlements)
Please
do not hesitate to contact the practice if you have any further questions about
the role.
To apply for the role,
we would be grateful if you could provide a CV along with a covering letter
before the closing date of 21st June 2024.
Job description
Job responsibilities
Dispenser and Admin/Receptionist
At
Silton Surgery we are seeking an additional member of staff to train as a
qualified
Dispenser
in our small dispensary and to work as an admin/receptionist, being the first
point of contact for patients and liaising with clinical teams that support our
patients.
Silton
Surgery is a small, rural general practice with just over 2200 patients and an
experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice
Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of
duties, including reception tasks, dispensing, administration and secretarial
tasks.
We
are looking for someone with a professional attitude and excellent
interpersonal skills and who will be able to interact positively with our
patients, as well as with other members of the practice team. The ability to
multi-task and keep calm under pressure are important in this role, as is
attention to detail. A clear understanding of the confidential nature of
dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this
role as cross cover with other team members is required for training time,
holiday and sickness cover.
As
every patient is unique, the practice is a complex place to work but full
training will be provided. We use a computer system called SystmOne which is
used at many GP practices across the country.
If
you are not a trained dispenser we are able to offer you dispensary training,
there is a nationally recognised qualification provided by Buttercups training
which the staff member will be expected to work towards, and it usually takes
in the region of two years before sufficient experience has been attained to
pass this and to allow unsupervised dispensing.
HOURS: -
25 over 4 days
To include 1 evening (till 7pm)
*Flexible
to cover extra hours and days if necessary.
DUTIES ONCE TRAINED: -
Answer
the telephone and deal with enquiries.
Make
appointments telephone and personal requests.
Register
New and Temporary patients.
Take
accurate note of any changes in patients personal details and update computer
and written records.
Input
data to computer system.
Scanning
documents onto the computer system
Deal
with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure
accurate records are kept of the above.
Lock-up
of surgery if working at closing time, including switching off computers,
printers, photocopiers, etc.
Receive
medication deliveries and update computer stock records.
Take
details of requests for repeat medication - via phone and online requests
Dispense
Patient medication, acute and repeat.
The
successful candidate will need to be flexible and prepared to provide cover for
training, holiday and sickness. She/he
may need to do dispensing, on a day when she/he would normally be in reception
or doing admin tasks, and vice versa.
Other
duties as agreed with the GP Partner Dr Neil Harding
EXPECTATIONS: - Good telephone
manner; pleasant approach to patients; confident; able to work on own
initiative; reliable; accurate; able to work as part of a small team; flexible;
respectful of patients confidentiality; smart appearance; experience in use of
computers; willingness to train in other aspects of work within the Practice.
TRAINING: - Practice procedures,
NVQ2 dispensing and Practice Computer
System
(SystmOne) will be available.
SALARY: - £11.50 per
hour (negotiable depending on experience),
plus employers pension contribution of 14.38% within the NHS Pension scheme
Holiday: - 28 days
per annum, pro-rata (to include bank holiday entitlements)
Please
do not hesitate to contact the practice if you have any further questions about
the role.
To apply for the role,
we would be grateful if you could provide a CV along with a covering letter
before the closing date of 21st June 2024.
Person Specification
Flexibility
Essential
- The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
- Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
Person Specification
Flexibility
Essential
- The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
- Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.