Jorvik Gillygate

Care Navigator

The closing date is 20 October 2025

Job summary

We are seeking an enthusiastic and motivated individual for an exciting opportunity as a Care Navigator. You will be responsible for undertaking a wide variety of Care Navigator activities and providing support for the GP practice.

If you believe you would make a great addition to the team, then we would like to hear from you.

Main duties of the job

The role involves being the first point of contact for patients, ensuring excellent care, communication giving a positive experience. Key duties include greeting patients, managing registrations, handling enquiries, booking appointments, and supporting telephone triage. The position requires efficient administration such as scanning, filing, processing referrals, coding, preparing prescriptions, managing recalls, handling correspondence, and maintaining accurate records. Staff must manage tasks, emails and support clinical teams with chaperoning, specimen handling.

You must be flexible to work across the practices opening hours which are:

Monday 8am to 8pm

Tuesday to Friday 8am to 6.30pm

Saturday's 8.30am to 3pm (rota basis)

About us

Jorvik Gillygate Practice are a forward thinking, innovative and driven organisation who recognise that the quality of care we provide is only as good as the quality of the people that work at our practice.

We are committed to providing each other with an open friendly and supportive environment where all staff are comfortable sharing ideas and who can expect to be provided with all the tools and support they need to enjoy working and succeeding at Jorvik Gillygate.

Date posted

02 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3630-25-0021

Job locations

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

East Parade Medical Practice

89 East Parade

York

YO317YD

South Bank Medical Centre

175 Bishopthorpe Road

York

YO231PD

Job description

Job responsibilities

Some of the job responsibilities include:

Represent the practice positively, as often our care navigation team are the first contact patients will make with the practice- ensuring we offer excellent patient care and experience.

Registering of new patients ensuring all registration forms and documents are fully completed and provided by the patient and that all information is entered appropriately onto the computer.

Accurate recording and timely passing on of messages, ensuring audit trail is maintained.

Effectively handling requests for cancellation and rearranging of appointments.

Completion of various forms when required such as temporary resident forms, etc. and the entering of relevant information onto the computer system.

Making sure all patients are offered excellent care and signposting/triaging to the most suitable service to ensure the appropriate appointments are booked.

Answering the telephone as quickly as ever possible and making appointments on the computer system as appropriate.

Making patient appointments from the online ACCRX consultation facility.

Helping out with duties as required in the event of holidays and sickness; ensuring reception cover at all three sites at all times.

Chaperoning doctors as requested.

Dealing with urine/specimen samples when necessary.

Tidying and restocking of the waiting room and consultation rooms.

Attend training sessions as required and keep Up To Date with mandatory training.

Act at all times with regard to the confidentiality and sensitivity of issues with patients, their care and treatment.