Practice/Business Manager

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and appraisals

Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving process wherever possible

Assessing practice performance strategically, managing quality improvement projects as required

Act as the primary point of contact for NHSE, ICB, Federation, suppliers and other external stakeholders

Leading change and continuous improvement initiatives within remit; coordinating projects within the practice

Ensuring the practice maintains compliance with its NHS contractual obligations

Ensuring compliance with IT security, Cyber security, Data security and IG

Overseeing contract negotiations; with suppliers, federations, landlords, third parties and between the partnership

Responsible for managing feedback and complaints, supported by the Management team and Partners

Writing, developing and implementing an efficient business resilience plan

The management of the premises including Health & Safety, Risk Assessments and Fire Safety

Responsible for reviewing and updating relevant policies and procedures to ensure CQC compliance

Proactively working collaboratively with the Federation, ICB and local practices, to maximise opportunities for the practice and our patients

Work collaboratively with the Assistant Practice Manager to oversee the financial management of the practice, supporting strategic budgeting and income streams. Workforce planning will be based on budgets and forecasted expenditure

Direct line management of the individual line managers reception, dispensary, secretarial and administration leads

HR lead for the practice, including (but not limited to):

Managing the recruitment and retention of staff

Complete a full induction with new members of staff, ensuring new starter check lists are completed and all team members have the appropriate level of documentation, training to enable them to carry out their individual roles and responsibilities safely and effectively.

Undertake exit interviews and feedback to Managers and Partners where appropriate, ensuring leaver check lists are completed

Maintaining an overview of and ensuring compliance with HR legislation

Creating, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed

Ensuring all team members are up to date with all Mandatory training

Maintaining effective systems for the resolution of disciplinary and grievance issues

Oversee the appraisal process for staff

Coordinating internal training events and ensuring teams and individuals are supported with ongoing development, with a focus on upskilling and retaining staff

Oversee patient engagement and support the Patient Participation Group, Practice Website, Social Media and the appropriate marketing of the practice. Promoting the use of patient online services

Chairing partnership meetings, regular management team meetings, and other internal and external meetings as required.

Deputise for the Partners as required, including internal and external meetings

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning, forecasting and development

Desirable

• Educated to degree level or equivalent
• Leadership and/or management or HR qualification
• NHS/primary care general practice experience
• Relevant health and safety experience
• SystmOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Market Cross Surgery

Address

Market Cross Surgery

Bourne Road

Corby Glen

Grantham

Lincolnshire

NG33 4BB

Employer's website

https://www.marketcrosssurgery.co.uk/ (Opens in a new tab)