Job summary
We are a practice of approximately 16,000 patients in
Wantage. Having been through significant changes in the last few years, we are
stronger and want to build on this progress with a Practice Manager who is
innovative, collaborative, entrepreneurial, forward thinking and values working
within a team as our practice population grows.
We are looking for someone who is positive in their
outlook and infectious in translating that into a positive work environment.
Someone who has the ability not just to motivate staff but take people with
them. Who can support staff to be heard and develop their ideas into meaningful
change in delivering patient care.
We employ approximately fifty staff, with five partners.
You would be supported by a deputy Practice/Finance Manager and an IT Manager.
We have a full compliment of staff in all areas.
We are part of a PCN with our neighbouring practice and
are in early discussions regards neighbourhood teams.
Main duties of the job
Leadership
While we are
looking for a Practice Manager, leadership skills are essential to motivate
staff while setting clear expectations
Communication
Effective communication is crucial for interacting with staff, patients,
and other stakeholders.
Financial Management
Strategic overview required with an eye for business opportunities to
strengthen practice finances
Problem Solving
Identify and
resolve issues that arise, with flexibility and adaptability
Organizational Skills
Strong organizational skills are needed to manage the demands of the job
and competing priorities.
Personnel Management
This includes hiring, training, and managing staff, as well as handling
performance issues.
Compliance
An in depth understanding of
healthcare regulations, such as GDPR, CQC, etc.
Adaptability
The ability to adapt to changing healthcare
policies, technologies, and patient needs is vital.
About us
We employ approximately fifty staff, with five partners.
You would be supported by a deputy Practice/Finance Manager and an IT Manager.
We have a full compliment of staff in all areas.
We are part of a PCN with our neighbouring practice and
are in early discussions regards neighbourhood teams.
Job description
Job responsibilities
To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
You will work with the team utilising your leadership and business acumen ensuring that key targets across the full range of clinical and administrative areas are met.
The post holder will have:
Strategic Vision - Keep abreast of current affairs and identify potential opportunities and threats. Monitor and evaluate performance of the practice team against objectives; identify and manage change Independently and collaboratively project manage new and developing service change within the practices/primary care network (PCN) Assess and evaluate accommodation requirements and manage development and expansion plans. Organisational Skills Convene meetings, prepare agendas and ensure distribution of Minutes as necessary
Leadership Skills - Adopt a strategic approach to the development and management of Patient Services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the Practice complies with NHS contractual obligations in relation to patient care Ensure the Practice is compliant with CQC registration, inspection and standards
Human Resources knowledge and experience - Oversee the recruitment and retention of staff and provide a general personnel management service keeping abreast of changes in employment legislation Maintain up-to-date HR documentation (including Job Descriptions, Employment Contracts and Employment Policies).
Quality - Strive to maintain quality within the Practice.
Communication Skills - Recognize the importance of effective communication within the team and patients and carers
Information Management Technology - with the support of the IT Manager ensure that all IT systems are operating efficiently and effectively Keep abreast of the latest development in primary care IT and regularly update the Practice Management Team
Financial Management - working with the Finance Manager manage Practice budgets and seek to maximise income through negotiation with the ICB and Local Area Team Preparation and submission of regular development plans to ensure the Practice receives an appropriate and equitable allocation of resources Understand and report on the financial implications of contractual and legislative changes
Health & Safety knowledge and experience - Implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the Practice Health & Safety policy, the Practice Health & Safety Manual, and the Practice Infection Control Policy and published procedures.
This Job Description is neither exhaustive nor exclusive and the post holder will be required to carry out any duties reasonably requested by the Partners.
Job description
Job responsibilities
To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
You will work with the team utilising your leadership and business acumen ensuring that key targets across the full range of clinical and administrative areas are met.
The post holder will have:
Strategic Vision - Keep abreast of current affairs and identify potential opportunities and threats. Monitor and evaluate performance of the practice team against objectives; identify and manage change Independently and collaboratively project manage new and developing service change within the practices/primary care network (PCN) Assess and evaluate accommodation requirements and manage development and expansion plans. Organisational Skills Convene meetings, prepare agendas and ensure distribution of Minutes as necessary
Leadership Skills - Adopt a strategic approach to the development and management of Patient Services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the Practice complies with NHS contractual obligations in relation to patient care Ensure the Practice is compliant with CQC registration, inspection and standards
Human Resources knowledge and experience - Oversee the recruitment and retention of staff and provide a general personnel management service keeping abreast of changes in employment legislation Maintain up-to-date HR documentation (including Job Descriptions, Employment Contracts and Employment Policies).
Quality - Strive to maintain quality within the Practice.
Communication Skills - Recognize the importance of effective communication within the team and patients and carers
Information Management Technology - with the support of the IT Manager ensure that all IT systems are operating efficiently and effectively Keep abreast of the latest development in primary care IT and regularly update the Practice Management Team
Financial Management - working with the Finance Manager manage Practice budgets and seek to maximise income through negotiation with the ICB and Local Area Team Preparation and submission of regular development plans to ensure the Practice receives an appropriate and equitable allocation of resources Understand and report on the financial implications of contractual and legislative changes
Health & Safety knowledge and experience - Implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the Practice Health & Safety policy, the Practice Health & Safety Manual, and the Practice Infection Control Policy and published procedures.
This Job Description is neither exhaustive nor exclusive and the post holder will be required to carry out any duties reasonably requested by the Partners.
Person Specification
Aptitude
Essential
- Ability to prioritise, delegate and work to tight deadlines in fast moving environment.
- Ability to manage complex and mentally demanding workload.
- Effective time management (planning and organising).
- Ability to manage and balance work stress.
- Ability to build networks between practices and across health and social care services.
- Resilience and tenacity
- Continual focus on patient care, service improvement and continuous improvement in quality of care.
Desirable
- Networking skills with primary care, acute, community, commissioning and social care organisations
Qualifications
Essential
- Educated to degree level or equivalent (healthcare, management, business or leadership an advantage).
- Formal Finance, Business, Management, Leadership or HR qualification
Desirable
- Diploma in Primary Care Management or equivalent.
- Masters level of education or equivalent in healthcare or business-related subject.
Experience
Essential
- Experience of working in an NHS healthcare setting and/or primary care environment;
- Experience of working with contracts, staff, finances, and premises management.
- Demonstrable leadership skills and experience
- Previous experience of ensuring meeting regulatory requirements (such as CQC standards)
- Practical experience of HR processes and procedures including line management, appraisal, staff development, workforce planning.
- Track record of successfully developing and implementing projects.
- Health and Safety experience and risk assessment.
- Experience of successful contracts management and service delivery.
- Experience of managing and working with accounting procedures including budget and cash flow forecasting
Desirable
- Experience of direct line management of clinical and non- clinical staff;
- Previous practice management experience,
- Experience of EMIS clinical systems.
Person Specification
Aptitude
Essential
- Ability to prioritise, delegate and work to tight deadlines in fast moving environment.
- Ability to manage complex and mentally demanding workload.
- Effective time management (planning and organising).
- Ability to manage and balance work stress.
- Ability to build networks between practices and across health and social care services.
- Resilience and tenacity
- Continual focus on patient care, service improvement and continuous improvement in quality of care.
Desirable
- Networking skills with primary care, acute, community, commissioning and social care organisations
Qualifications
Essential
- Educated to degree level or equivalent (healthcare, management, business or leadership an advantage).
- Formal Finance, Business, Management, Leadership or HR qualification
Desirable
- Diploma in Primary Care Management or equivalent.
- Masters level of education or equivalent in healthcare or business-related subject.
Experience
Essential
- Experience of working in an NHS healthcare setting and/or primary care environment;
- Experience of working with contracts, staff, finances, and premises management.
- Demonstrable leadership skills and experience
- Previous experience of ensuring meeting regulatory requirements (such as CQC standards)
- Practical experience of HR processes and procedures including line management, appraisal, staff development, workforce planning.
- Track record of successfully developing and implementing projects.
- Health and Safety experience and risk assessment.
- Experience of successful contracts management and service delivery.
- Experience of managing and working with accounting procedures including budget and cash flow forecasting
Desirable
- Experience of direct line management of clinical and non- clinical staff;
- Previous practice management experience,
- Experience of EMIS clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.