PCN Development Officer

Job description

Job responsibilities

Key Responsibilities

Standards, process, procedure, governance, risk and compliance

• Recognise risks and issues that may impact the wider PCN / Primary Care servicesand escalate using appropriate channels
• Produce regular reports on metrics that measure PCN performance
• Coordinate small projects including the production of documentation, progress updates and evaluation seeking support from Digital and Transformation Lead and PCN Manager when necessary.
• Conduct contractual reviews with stakeholders and suppliers at appropriate points throughout the contractual year
• Support effective management of the PCN meetings, including accurate recording of actions
• Support robust governance and decision-making processes, including ensuring accurate recording of PCN meetings
• Coordinate a comprehensive programme of work across all PCN activities, ensuring links are developed with other initiatives.
• Ensure that data and information collection is established to manage, track and monitor all activities within the PCNs remit
• Review processes and procedures and recommend / support improvements and automation.

Management of Financial Resources

• Supporting the PCN manager to ensure the PCN Payroll is managed and the relevant information is shared with the PCN payroll provider in the management of all payroll functions for the PCN employed staff including payment of staff salaries, tax, NI, management of NHS pension scheme
• Creation of invoices for services / claims / funding awarded to the PCN
• Support the PCN Manager in ensuring there is accurate financial record keeping, monthly bank reconciliations, working closely with the PCN accountants.

Human Resources & Staff Management

• Maintain HR and Training Policies
• Assist the PCN Manager with the effective recruitment, selection, induction and retention of staff
• Support the PCN Manager to ensure the PCN has clear and up to date contracts of employment, employment policies and procedures
• Support the PCN manager to ensure processes are in place to ensure staff have regular reviews and appraisals
• Ensure personnel and attendance records are kept up to date
• Apply effective absence management process for the team and accurate record keeping of any absence management documentation

Monitoring and reporting

• Collate and present progress against performance indicators to agreed schedules and timescales
• Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audiences and the message

Primary Care Network and Communications

• Use effective communication to effectively achieve your goals.
• Develop and maintain collaborative close working relationships with the Practice Managers, and wider practice teams

Information Technology

• Work closely with the Practice Managers and their teams to ensure that PCN documentation and other important documentation is maintained on Microsoft Teams
• Develop skills and knowledge in the range of software utilised in the organisation including EMIS, Ardens Manager, Bluestream and Bright HR
• Ensure team member have access to the required IT to enable them to successfully perform in their job roles
• Embrace the opportunity offered by recent ARRS development into digital support for the PCN

Miscellaneous

• Other duties which may be decided upon by the Lytham St Annes PCN Board from time to time
• Present a professional image
• Share skills and expertise with others

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Network practice staff and other healthcare workers. They may also have access to information relating to the Lytham St Annes Primary Care Network as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Lytham St Annes PCN may only be divulged to authorised persons in accordance with the Lytham St Annes PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data
• To work in accordance of all the Lytham St Annes PCN practices written protocols

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the Lytham St Annes PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Lytham St Annes PCN organisation, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Performance Review

The performance of the post holder will be reviewed through the appraisal system at appropriate intervals. Induction will involve observation to ensure performance criteria are fully met.

Person Specification

Skills / Knowledge

Essential

• - Excellent verbal and written communication skills.
• - IT Skills including use of Microsoft Packages and an ability to master business specific applications.
• - Understanding of GDPR, Confidentiality and Data Protection .
• - High level of accuracy and strong attention to detail.
• - Confident and able to work with minimal direction.
• - Problem solving with a can do attitude .
• - Analytical skills.
• - Ability to follow process and procedures.
• - Able to work as part of a team.
• - Effective time management.

Desirable

• - Application and maintenance of business / practice procedures.
• - Familiar with Practice based systems EMIS Web, Accurx, Ardens etc.

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• NVQ level qualification in Business Administration or equivalent / relevant experience

Experience

Essential

• - Experience of working with the public
• - Experience of producing agenda / minutes for meetings
• - Experience of setting up and maintaining office systems
• - Experience within an Administrative background including functions of dealing with telephones, customer service, basic administrative services.
• - Experience of working in a Primary Care Environment
• - Experience of working with Budgets and finance systems

Desirable

• - Experience of working in a healthcare setting
• - Experience of policy procedure writing
• - Experience of dealing with financial administration / working from financial based systems e.g Xero/Sage

Disposition

Essential

• - Ability to use initiative and remain calm in unexpected situations
• - Ability to work under pressure and with high levels of integrity
• - Professional attitude and demeanour
• - Resourceful, able to think on their feet and apply common sense
• - Good sense of humour & Self-motivated
• - Professional approach as befits dealing with members of the public and PCN team
• - Flexibility and able to work different hours to meet the needs of the PCN / cover within the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lytham St Anne’s Primary Care Network

Address

Lytham Primary Care Centre

Lytham

FY8 5DQ

Employer's website

https://www.lythamstannespcn.co.uk/ (Opens in a new tab)