GP receptionist

Job description

Job responsibilities

RECEPTIONIST - JOB DESCRIPTION

REPORTS TO: Operations Manager

HOURS: 37.5 hours over 5 days, or 2 x 20hrs over 4 days

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will be required to work shifts between the hours of 8am and 6.30pm

You will also be required to cover some shifts at our Hellifield Surgery.

Job responsibilities:

• To have a thorough knowledge of all practice Reception procedures and a general knowledge of other department roles.
• To work in accordance of written protocols.
• Be able to use manual and electronic systems.

• Receive patients and all other visitors to the Practice in a professional, welcoming and courteous manner.
• Consult with members of the practice team and outside agencies.
• Deal with general enquiries and explain procedures to patients where necessary.
• Take precise messages and relay to relevant members of staff in a timely manner.
• Hand completed repeat prescriptions to patient and checking names and address.
• Process repeat prescription requests in accordance with practice guidelines, both in person and online.
• Be able to cover all reception positions as and when necessary.
• Have working knowledge of telephone system, during and after hours.

• Process appointment requests for on the day and future appointments from patients by telephone and in person.
• Signpost patients to the appropriate service or person, based both in the surgery and external services.
• Deal with visit requests and pass on precise details to the visiting clinician.

Confidentiality:

• Understand and follow the practices codes and policies, confidentiality and the Information Governance rules of the Practice.

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage their own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics to Grade C or above
• GCSE English to Grade C or above

Desirable

• ECDL or equivalent

Experience

Essential

• Practical experience of working with others
• practical experience of computerised recording systems

Desirable

• Working in a Reception environment
• Telephone Switchboard Operation
• Experience of working in an office environment
• Experience of working in Primary Care , NHS or care profession

skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills (keyboard and computer)
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Townhead Surgery

Address

Townhead Surgeries

Town Head

Settle

North Yorkshire

BD24 9JA

Employer's website

http://www.townheadsurgery.nhs.uk (Opens in a new tab)