Job responsibilities
Enhanced Access (EA) Hub Service Manager
12 hours per week
4 hours weekday £18.93 per hour 8 hours Saturday £20.86 per hour
Responsible to:EA Clinical Lead
Job Purpose
To manage the operational delivery of Enhanced Access (EA) services for the Partnership ensuring compliance with the Network Contract DES and delivering a high-quality, patient-centred service that meets national and local access targets.
Key Responsibilities
Service Management
Lead the day-to-day operations of the EA Hub, ensuring all services are delivered in line with PCN DES requirements and local commissioning arrangements
Develop, implement, and review Standard Operating Procedures (SOPs) for EA services, ensuring alignment with national policy and local priorities.
Oversee staff rotas, shift allocation, and resource utilisation to ensure optimal service delivery and continuity.
Oversee the setup and management of EA clinics within the clinical system (e.g., EMIS), ensuring accurate data capture and reporting.
Clinical rotas kept up to date and added to the EMIS system
Booking staff and locums for the clinics
Act as the first point of contact for EA Hub operational issues, liaising with the PCN Clinical Director, practice managers, and external partners.
Compliance and Quality
Ensure the Partnership remains compliant with all contractual and regulatory requirements, including CQC, data protection (GDPR), and health and safety standards.
Monitor, analyse, and report on EA service performance, patient feedback, and access metrics, supporting continuous quality improvement.
Stakeholder Engagement
Collaborate with member practices, external providers, and system partners to develop integrated, multi-disciplinary models of care.
Represent the Partnership at relevant meetings, working groups, and forums, advocating for the needs of the EA Hub and wider network.
Promote EA services to patients and practices, ensuring awareness and accessibility.
Undertake patient feedback surveys to evaluate and improve the EA service
Team Leadership
Manage, supervise, and support EA Hub staff, including those funded through the Additional Roles Reimbursement Scheme (ARRS).
Lead recruitment, induction, training, and development initiatives for EA Hub staff.
Foster a positive, inclusive team culture focused on patient care and service excellence.
HR records updated for all staff
Provide HR support to all staff in the service
Digital and Data Management
Maximise the use of digital tools and online consultation platforms, supporting patient access and operational efficiency.
Ensure accurate data collection and reporting for national and local monitoring requirements, using agreed SNOMED codes and clinical systems.
Address IT and digital workflow issues, acting as the point of contact for staff queries.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health safety and security as defined in the practice Health & Safety Policy, to include
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality and diversity and rights of patients, carers and colleagues to include:
Flexibility
Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands.
The post holder will be expected to undertake additional duties as the requirements of the post changes. Be prepared to undertake any additional duties as directed by your line manager or senior managers.
General requirements
Confidentiality:
1. In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
2. In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as STRICTLY CONFIDENTIAL.
Acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with practice procedures and policies and current legislation.
Respecting the privacy dignity needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances feeling priorities and rights.
Personal /Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment such training to include:
Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and or professional development.
Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice and will.
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
