Surgery Manager (Deputy Practice Manager)

Job description

Job responsibilities

Job Summary:

This post is intended to give the post-holder a wide range of experience and the opportunity to develop skills in appropriate areas of general practice management.

To be responsible for clinical, non-clinical, operational performance and quality standards within the practice.

The post holder will be responsible for all aspects of the management and delivery of patient services and to be the effective link between the practices patient services and between management and staff. This is to include front desk and back office functionalities, as well as assisting and deputising for the practice manager, and taking a lead on specific projects as and when they arise.

Principal responsibilities:

Supporting the Practice Manager(s) to enable them to fulfil their duties

Providing day to day HR support including supporting HR infrastructure such as Bright HR

Ensuring all operation aspects of the Practice/Organisation is run smoothly

Arranging cover during staff absences both clinical and non-clinical

Support all aspects of training staff

Providing IT support/troubleshooting and integrating new systems

Oversee Practice/Organisational Targets including financial claims management

Responsibility for the up keeping of all organisational policies and procedures

Liaising with relevant teams regarding complaints

Support with practice/organisation Audits

Providing cover for SMT during absence (leave)

Other Areas

HR responsibilities

Finance

Information Technology

Administration

Clinical Governance

Building

Information

Health and Safety

Person Specification

Qualifications

Essential

• Essential
• Academic/
• Vocational
• Qualifications
• Educated to degree level or equivalent, or ability to demonstrate aptitudes and attitudes at this level.
• Evidence of continuing professional development.
• Previous management or supervisory experience.

Desirable

• Relevant HR, management, or finance qualification

Experience

Essential

• Experience of working in a general practice.
• Excellent interpersonal skills.
• Leadership skills.
• Proactive innovative thinking and planning
• Superb communicator (verbal and written).
• Confident to manage sensitively
• Successful and motivating people
• IT skills and working in an IT-dependent environment.
• Resource and facilities management skills.
• Familiarity with employment law and best employment practices.
• Awareness of health & safety and risk management.
• Customer-care skills and ability to deal with the public.
• Excellent time management
• Change management Skills
• Evidence of the ability to grasp new concepts and work on a self-directed basis
• Familiar with email and the internet
• Experience in dealing with external organisations at management level

Desirable

• Experience of working with a partnership or small business management
• Experience in using EMIS WEB clinical software.
• Financial management including managing budgets and providing forecasts.
• Ability to prepare business cases and represent the practice.
• Knowledgeable about recruitment, staff training and staff motivation
• Experience of staff appraisals, handling grievance and disciplinary issues
• Knowledge of bookkeeping and management accounts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley by Bow Health Partnership

Address

St. Andrews Health Centre

2 Hannaford Walk

London

E3 3FF

Employer's website

https://www.bbbc.org.uk/health-centres/ (Opens in a new tab)