Job responsibilities
Clinical
Services Manager
Job Description
Position:
Clinical Services Manager
Location:
Service Sites within the BWPCA Delivery Port Folio
Hours:
40 hours per week
Contract:
Fixed term 6 months
(possibility of extension)
Salary:
DOE (Band 7/8 Equivalent, but not Agenda for Change)
Reports to:
Head of Service Delivery
Accountable
to:
Chief Operating Officer
Purpose
of the role:
The
Clinical Services Manager is responsible for the day-to-day operational
management of clinical services, ensuring the safe, effective, and
high-quality delivery of care in line with agreed service specifications,
governance frameworks, and regulatory requirements.
The
post holder will manage the organisations clinical service support
functions, ensuring that all associated duties and responsibilities are
carried out efficiently, safely, and in a timely manner. They will support
the Clinical Lead and Head of Services in the management of clinical and
administrative teams, including line management and supervision
responsibilities, and will ensure that staff performance, attendance, and
sickness are managed in accordance with organisational policies.
The
Clinical Services Manager will be responsible for ensuring that services meet
agreed KPIs and performance targets in line with service plans and budgets.
They will support and maintain CQC compliance, clinical governance, and
information governance arrangements, ensuring that appropriate systems,
audits, and assurance processes are in place and maintained.
The
role includes responsibility for infection prevention and control (IPC), cold
chain management, and the safe management of clinical and non-clinical
supplies, ensuring appropriate storage, stock control, monitoring, and
documentation. The post holder will oversee standards of cleanliness,
environmental safety, and equipment checks to ensure compliance with relevant
policies, procedures, and regulations.
In
addition, the post holder will identify, escalate, and manage operational and
clinical risks and issues, contributing to risk registers, incident
reporting, investigations, and action plans as required.
The
Clinical Services Manager will promote a coordinated and streamlined approach
to service delivery, encourage high standards of patient experience and
customer service, and foster effective working relationships. They will also
support service improvement initiatives and wider development processes,
including the mobilisation and delivery of new or evolving services.
The
Role and Responsibilities:
Clinical
Operations & Service Delivery
Support
the day-to-day delivery of clinical services, ensuring services run safely,
efficiently, and in line with agreed service models.
Work
closely with Clinical Leads to ensure operational arrangements support
high-quality patient care.
Ensure
services meet agreed KPIs, performance targets, and contractual requirements,
escalating risks or issues to the Head of Service Delivery as appropriate.
Support
the mobilisation and delivery of new and evolving clinical services under the
direction of the Head of Service Delivery.
Clinical
Governance, Compliance & Quality
Support
the maintenance of CQC compliance, clinical governance, and information
governance requirements across services.
Ensure
operational processes, audits, and checks are completed and documented to
support inspection readiness.
Support
adherence to infection prevention and control (IPC) standards, including
monitoring, reporting, and implementation of actions.
Maintain
oversight of cold chain management, clinical supplies, and equipment checks
to ensure safe clinical practice.
Ensure
standards of cleanliness, environmental safety, and clinical readiness are
maintained across service locations.
Risk
Management & Safety
Identify,
monitor, and escalate clinical and operational risks, contributing to risk
registers, incident reporting, and action plans.
Support
the investigation and learning from incidents, complaints, and near misses,
ensuring learning is shared appropriately within teams.
Support
Health and Safety responsibilities in line with organisational policies and
procedures.
Workforce
& Operational Management
Line
manage Service Administration and Clinical staff involved in service
delivery.
Ensure
staff rotas reflect agreed service models and escalate gaps or risks to
service continuity.
Monitor
staff compliance with mandatory training requirements and escalate
non-compliance where necessary.
Support
sickness management, annual leave, and return-to-work processes in line with
organisational policy.
Support
staff development through supervision, appraisal, and training coordination.
Performance,
Data & Reporting
Support
the collection, validation, and reporting of service performance data,
including KPIs and activity data.
Prepare
reports and information for internal governance forums, operational meetings,
and service reviews.
Run
routine and ad hoc reports from EMIS and other systems, delegating tasks
appropriately while maintaining oversight of outputs.
Systems,
Communication & Coordination
Act as
an operational point of contact for clinical service delivery issues,
ensuring clear and timely communication.
Delegate
and oversee workflow tasks and messages within EMIS and other clinical
systems.
Liaise
with GP practices, system partners, and internal teams as required to support
service delivery.
Support
the maintenance of rota management systems and other operational tools.
Continuous
Improvement & Service Development
Support
service improvement initiatives and pathway development under the direction
of the Head of Service Delivery and Service Development Officer.
Contribute
to audits, reviews, and quality improvement activity.
Encourage
staff to identify improvement opportunities and participate in service
development work.
Flexibility
& Deputising
Deputise
for senior colleagues as appropriate and within scope.
Be
flexible and adaptable to meet the operational needs of clinical services.
Undertake
other duties commensurate with the role as directed.
General
Terms of Reference
In
carrying out the above duties, the post holder will:
Work
flexibly across service locations as required.
Maintain
confidentiality and professionalism when handling sensitive clinical and
organisational information.
Participate
in appraisal, training, and supervision processes.
Comply
with all organisational policies, including Equality and Diversity,
Confidentiality, and Safeguarding Children and Adults at Risk.
Follow
safeguarding procedures and contribute to safe systems of work.
Essential Skill & Qualities: The essential skills & qualities we are
looking for are:
Experience
coordinating or managing teams within a healthcare or clinical service
environment.
Degree-level
qualification or equivalent experience (minimum 5 years in a relevant role).
GCSEs
(or equivalent), including English.
Working
knowledge of EMIS Web or similar clinical systems.
Strong
IT skills, including Word, Excel, and data handling.
Good
organisational and time-management skills.
Clear
and confident communication skills, both written and verbal.
Ability
to manage competing priorities in a clinical setting.
Ability
to work independently and as part of a multidisciplinary team.
Understanding
of equality, diversity, and inclusion principles.
Proactive,
calm, and methodical approach to work.
A
recognised clinical qualification is desirable.
This post is
subject to a DBS check.
Amendments: This job
description is not exhaustive and may be reviewed and amended from time to
time to reflect the changing needs of the organisation. The post holder may
be required to undertake other duties commensurate with the level of the
role, banding, and their experience and competencies.
