Receptionists

Job summary

To undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS

g. Photocopy documentation as required

h. Input data into the patients healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Monitor and maintain the reception area and notice boards

m. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the receptionist may be requested to:

a. Complete opening and closing procedures in accordance with the duty rota

About us

Parkbury House surgery is a large and friendly, GP Surgery based in the centre of St Albans, with a branch surgery in Sandridge. We are a teaching / training practice of over 22,500 patients and deliver a high quality of care to our patients.

We are an 8 GP Partner led practice with a multi-disciplinary team consisting of GPs, Frailty Nurses, Practice Nurses, HCAs, Clinical Pharmacists and allied health professionals who are all supported by a large team of hard-working administrative staff.

All staff are very supportive in providing a good service for our patients. We received a GOOD from our last CQC inspection.