The New Surgery

Practice Administrator

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Job summary

Job Title: General Practice Administrator

Job Summary:

We are seeking a highly organized and efficient Administration Assistant to join our busy general practice. The successful candidate will be responsible for providing administrative support to our team of healthcare professionals, ensuring the smooth running of the practice and providing excellent customer service to our patients.

Qualifications and Skills:

- Proven experience in an administrative or receptionist role, preferably within a healthcare setting

- Excellent communication skills, both written and verbal

- Strong organizational and time management skills

- Proficient in Microsoft Office and other computer systems used for managing patient records and appointments

- Friendly and approachable with a strong customer service focus

- Ability to work well in a team environment

Education and Experience:

- High School Diploma or equivalent

- Certificate or diploma in office administration or related field preferred

- Experience working in a healthcare setting is an asset

Main duties of the job

Key Responsibilities:

- Answering phone calls and responding to emails from patients, healthcare professionals and other stakeholders

- Booking appointments and managing the practice diary

- Greeting patients and checking them in for appointments

- Maintaining patient records and ensuring they are accurate and up-to-date

- Processing patient payments and managing billing enquiries

- Coordinating referrals to other healthcare providers

- Managing the practice's inventory of supplies and ordering new stock as required

- Providing general administrative support to the practice as required

About us

Working Conditions:

This is a full-time position working 40 hours per week. The successful candidate will be required to work flexible hours including some evenings and weekends. The role is based in a busy medical practice and may require standing or sitting for extended periods of time.

We offer competitive compensation and benefits package, as well as opportunities for professional development and growth. If you are a highly organized and detail-oriented individual with a passion for customer service and healthcare, we encourage you to apply for this exciting opportunity.

Date posted

04 August 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3576-23-0001

Job locations

128 Canterbury Road

Folkestone

Kent

CT19 5SR

Job description

Job responsibilities

Job Description Practice Administrator

Telephonist Responsibilities

To be one of the telephonist answering and handling incoming calls

To be vigilant of the demands of the incoming telephone calls

To make appointments as required for the patients within practice guidelines

To respond to test result enquiries as per the practice guidelines

To provide information as appropriate to assist the patients with their enquiries

Ensure that all messages are entered onto the computerised clinical record and in the appropriate clinicians appointment book

Respond effectively to all queries and requests for assistance from patients

To advise patients of the relevant charges for services not commissioned under the NHS e.g. medicals, private medical certificates, various forms. Entering details of the price advised into the patients record.

Administration Duty Responsibilities

To process prescription requests

Monitor incoming eConsultation and email requests

Prepare and dispatch patients Lloyd Georges from the weekly deduction list from Primary Care Support England

Update patient contact details: change of addresses, telephone and email contact information

To assist in the completion of actions required on returned Work Flow documents as requested by the clinicians

Cover reception for breaks and if we are short-staffed Complete patient registrations

On receipt of patients notes via GP2GP to - carry out the repair of degraded records including allergies and to adjust any obvious entries to Priority 1 from non-Vision practices.

On receipt of Lloyd Georges enter basic required READ codes, immunisations and smears. Summarise straight forward operations.

Prepare paperwork from the Lloyd George for scanning and indexing to EPR.

To process all other records as found necessary that have not been processed through scanning and summarising.

To help with any administrative tasks as required.

Prepare and dispatch patients Lloyd Georges from the weekly deduction list from Primary Care Support England

Any other tasks as deemed reasonable and within your capabilities

General Responsibilities

To provide an effective and efficient interface between the clinicians and their patients at all times

To contact patients at clinicians request

To cancel surgeries as required, in the event of unforeseen circumstances

To help with any administrative tasks as required

Any other tasks as deemed reasonable and within your capabilities

To help in the protocol review system

To participate in the appraisal system

To update this job description from time to time

To cover additional late shifts until 7pm

This job description is intended as an outline of the general areas of activity. This job description is not an exhaustive document and may be subject to alteration in the light of future changes and developments.