Job summary
The Triage Nurse role is integral to ensuring that all patient requests into the practice are clinically assessed and prioritised accordingly. The post holder will provide self-care advice appropriate to the patients needs or allocate them to the most appropriate practitioner or service.
Main duties of the job
Working as part of the Triage team, the post holder will provide clinical triage of all e-consultations, telephone calls and home visit requests where needed.
The post holder will identify the clinical need and urgency to provide a time frame for intervention, allocating them to the most appropriate clinician or service to meet the needs and will provide advice and signposting as required.
There may be, on occasion, a requirement to carry out other tasks.
About us
The Park Medical is a progressive, patient-centred GP surgery located in Derby, working over 3 sites, serving approximately 28,000 patients. Our practice is proud of its welcoming culture, strong values, and commitment to continuous learning.
Our current team includes: 8 GP partners, 8 Salaried GPs, 5 ACPs, 4 Pharmacists, 2 Pharmacy Technicians, 2 Social Prescribers and 1 First Contact Physio.
We have a workflow team to minimise document processing.
Job description
Job responsibilities
The post holder will utilise clinical triage and assessment skills, whilst working within the Scope of Professional Practice and adhering to local policies/guidelines. The post holder will work as part of a multidisciplinary team designated to respond to patients via online consultation, 111 referrals or phone calls to decide on best plan of care, this could include advice over the phone, signposting to other services or offering appointments.
Job description
Job responsibilities
The post holder will utilise clinical triage and assessment skills, whilst working within the Scope of Professional Practice and adhering to local policies/guidelines. The post holder will work as part of a multidisciplinary team designated to respond to patients via online consultation, 111 referrals or phone calls to decide on best plan of care, this could include advice over the phone, signposting to other services or offering appointments.
Person Specification
Qualifications
Essential
- Qualified healthcare professional
- Triage / clinical assessment Training
- Registered on their appropriate professional register
- Evidence of continuing post-registration development
Desirable
- Qualified independent prescriber
- Telephone consultations skills training
- Minor Illness Course
Experience
Essential
- Experience of multi-disciplinary working
- Experience of telephone triage and face to face clinical assessment
Desirable
- Experience of working in a primary care
- Clinical supervision / mentorship environment
Knowledge and Skills
Essential
- Broad knowledge of clinical governance
- Understand the importance of evidence-based practice.
- Ability to record accurate clinical notes
- Ability to work within own scope of practice and understand when to refer to GPs
- Knowledge of health promotion strategies
- Understand the requirement for PGDs and associated policy
- Polite and confident, flexible and cooperative
- Confident decision maker
- High levels of integrity and loyalty
- Ability to prioritise and provide clinically safe patient care and advice.
- Knowledge of public health issues in the local area and issues in the wider health arena
- Ability to self-manage and organise systems
- Flexible and co-operative
- Effectively able to communicate and understand the needs of the patient
- Punctual and committed to supporting the team effort
- Ability to work under pressure/in stressful situations
Person Specification
Qualifications
Essential
- Qualified healthcare professional
- Triage / clinical assessment Training
- Registered on their appropriate professional register
- Evidence of continuing post-registration development
Desirable
- Qualified independent prescriber
- Telephone consultations skills training
- Minor Illness Course
Experience
Essential
- Experience of multi-disciplinary working
- Experience of telephone triage and face to face clinical assessment
Desirable
- Experience of working in a primary care
- Clinical supervision / mentorship environment
Knowledge and Skills
Essential
- Broad knowledge of clinical governance
- Understand the importance of evidence-based practice.
- Ability to record accurate clinical notes
- Ability to work within own scope of practice and understand when to refer to GPs
- Knowledge of health promotion strategies
- Understand the requirement for PGDs and associated policy
- Polite and confident, flexible and cooperative
- Confident decision maker
- High levels of integrity and loyalty
- Ability to prioritise and provide clinically safe patient care and advice.
- Knowledge of public health issues in the local area and issues in the wider health arena
- Ability to self-manage and organise systems
- Flexible and co-operative
- Effectively able to communicate and understand the needs of the patient
- Punctual and committed to supporting the team effort
- Ability to work under pressure/in stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
