Practice Proactive Care and Scheduling Team leader

Job description

Job responsibilities

Proactive care and Scheduling Team Leader

30 Hour per week ( flexibity hybrid working)

Job summary

To be responsible for the efficient management and application of clinical rotas for all our sites.

Overseeing the administration of safeguarding, palliative care and CST. Ensure staff achieve their primary responsibilities and robust policies are in place and updated.

Organise and manage all new GP Registrars during their placement rotation, ensuring a smooth, streamlined professional transition into general practice.

Manage and maintain the practice website and social media platforms. Ensuring the practice website information is correct and that the details are in accordance with the GP website benchmarking and improvement tool.

This role needs flexibility for hybrid working for daily abscence process alongside an onsite presence to enhance good working relationships.

Main responsibilities

The following are the core responsibilities of the Proactive Care and Scheduling Team Leader.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Maximising practice income with a thorough understanding of rota mapping and application.

Build and apply efficient clinical rotas for all the clinical team and ensuring they are correctly mapped to the national slot type.

Maintain the clinical rota and update the rota at short notice.

Use data to drive scheduling decision and optimise operational efficiency.

Ensure a balance skill set is across the 4 surgeries.

Support and liaise with the management team to create clinics for minor-ops, coil fits, cryotherapy, and flu clinics.

Update the clinical rota at short notice.

Create & maintain extended hours rota, ensuring all session are filled and source cover if needed.

Update the master rota twice a month to ensure the correct balance of GPs at each site.

Be a central point of access for reporting absences.

Line managing the safeguarding admin team. Support staff development, providing guidance and direction and ensuring staff achieve their primary responsibilities.

Maintain robust safeguarding policies.

Keep an accurate register of vulnerable and palliative patients.

Committed to promoting the welfare of children, young people, and vulnerable adults in the organisation.

Oversee and support the professional development, training, and daily operations of registrars during their placement rotation. Ensuring a smooth, streamlined professional transition into general practice.

Drive our online presence and engage with our digital community.

Enhance our practice visibility through multiple platforms.

Generic responsibilities

All staff at this organisation have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974,

Environmental Protection Act 1990,

Environment Act 1995,

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention.

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will always respect their privacy and maintain confidentiality.

It is essential, if the legal requirements are to be met and the trust of our patients is to be retained, that all staff protect patient information and provide a confidential service.

Person Specification

Qualifications

Essential

• Essential criteria
• * GCSE grade A to C in English and Math's or equivalent *Degree or relevant experience *A minimum of 2 years experience of co-ordinating rotas *IT experience including being competent at using all common software.
• ExperienceEssential criteria
• Experience of working in Primary Care with IT systems Experience of working in a busy administrative role within a healthcare setting Experience of coordinating rotas and utilising electronic roster solutions (we use System One and You Manage) Experience of organising your own workload to achieve your targets/deadlines.
• Must have excellent communication and organisational skills.

Desirable

• Desirable criteria
• *System One Super user.
• * Has transferable skills and experience of other rota management systems. * Experience of working in the NHS * Super User for System One

Experience

Essential

• Ideally experience of administration of rotas in a large team within the NHS.
• Ability to be able to work to strict deadlines and under pressure.
• Ability to write, introduce protocols , train and monitor and adapt systems and processes.

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA

Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)