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Poplar House Surgery

Receptionist

The closing date is 03 October 2025

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Job summary

An exciting opportunity has arisen for a Receptionist to join our friendly surgery. We are looking for a candidate full of enthusiasm with drive and determination who is ready for a challenge, to join our team of Reception and Administration staff

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a friendly and committed family practice compromising of 2 GP partners, 2 Salaried GP, Physician associate, 2 Practice Nurses, 3 HCA's and a supportive and experienced administration and Reception team.

We have a list size of approximately 6700 patients, we use EMIS Web as our clinics system with Docman 10 used for document management. We are also now on PATCHS.

We also form part of the Lytham St Annes Primary care network with 4 other Practices.

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3568-25-0005

Job locations

The Health Centre

Durham Avenue

St Annes

Lancashire

FY8 2EP


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Complete opening and closing procedures in accordance with the duty rota

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Complete opening and closing procedures in accordance with the duty rota

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

  • Experience of working in a GP Practice
Person Specification

Experience

Essential

  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplar House Surgery

Address

The Health Centre

Durham Avenue

St Annes

Lancashire

FY8 2EP


Employer's website

https://www.poplarhousesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Poplar House Surgery

Address

The Health Centre

Durham Avenue

St Annes

Lancashire

FY8 2EP


Employer's website

https://www.poplarhousesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Alahna Canning

alahna.canning@nhs.net

01253202300

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3568-25-0005

Job locations

The Health Centre

Durham Avenue

St Annes

Lancashire

FY8 2EP


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