Job summary
Join
Our Team at The Lennard Surgery as a Care Navigator!
Are
you passionate about making a difference in the lives of patients? Do you have
a natural ability to support, guide, and connect people with the care they
need? If so, we want you to join our team as a Care Navigator!
As
a Care Navigator, you will be a vital part of our healthcare team, offering
patients a friendly, efficient, and compassionate point of contact. Youll help
navigate the healthcare system, ensuring patients receive the right care, at
the right time, and in the right place. Your role will involve:
Guiding
patients through their healthcare journey by providing support and directing
them to the most appropriate services.
Building
relationships with patients to understand their needs.
Collaborating
with our team of GPs, nurses, and allied professionals to ensure the best
outcomes for patients.
Managing
appointments to ensure smooth, timely care delivery.
We
are looking for a compassionate, patient-focused individual who thrives in a
busy environment.
Excellent
communication and interpersonal skills, with the ability to build rapport
quickly.
Strong
organisational abilities to manage multiple tasks and appointments.
Experience
in a healthcare setting is desirable, but not essential.
This is a part time
role.- We are looking for a Care Navigator working 16 hours per week:
Wednesday 08:30 - 17:30 alternating 10:00 - 19:00
Friday 08:30 - 17:30 alternating 10:00 - 19:00
Main duties of the job
Reception/Care
Navigators support the practice clinical team by signposting patients to the
appropriate healthcare professional or service, working as part of the
practices multidisciplinary team. They will also be expected to undertake
reception duties as part of the role, supporting the administrative team in
delivering a polite and professional service to the entitled patient
population.
The key aim for
this role is to enable patients to interact with the Right Person for the Right
Reason at the Right Time.
About us
The Lennard Surgery
team is comprised of 9 doctors, 5 nursing staff, pharmacists, physio, and an administrative/management/reception team of 17.
The reception team
has two team leaders who support the 8 care navigators on a mixed
rota.
The Lennard Surgery
team prides itself on collaborative working, good support, a forward thinking,
can do attitude and an excellent social environment.
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist (Care Navigator). There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read-code data on the Emis clinical system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Receptionist (Care Navigator) may be requested to:
Participate in practice audit as directed by the audit lead
Support administrative staff, providing cover during staff absences
Action incoming faxes when necessary
Scan patient-related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support the Prescription Clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently.
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist (Care Navigator). There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read-code data on the Emis clinical system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Receptionist (Care Navigator) may be requested to:
Participate in practice audit as directed by the audit lead
Support administrative staff, providing cover during staff absences
Action incoming faxes when necessary
Scan patient-related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support the Prescription Clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Experience
Essential
- Excellent communication skills (written and oral)
- Strong IT skills,
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Experience
Essential
- Excellent communication skills (written and oral)
- Strong IT skills,
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.