Practice Manager

Job description

Job responsibilities

The successful candidate will need to demonstrate robust leadership and communication skills, be well organised, highly motivated and financially astute. There is a requirement to manage and take responsibility for all operational aspects of the practice. In addition, the candidate must have the ability to provide strategic guidance and planning to the partners.

The Practice Manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation/training of other staff and delegation when appropriate.

The Practice Manager will work closely with the GP Partners in the running of the organisation and have oversight of the Management team.

The partners also require the successful candidate to be proactive and plan for the future, maximising the practices potential in relation to business, finance and premises, whilst maintaining patient care.

The candidate needs to ensure the partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions.

An understanding of current NHS initiatives' will be helpful, however, the NHS is changing substantially and rapidly and the introduction of new ideas and methods from outside the NHS presents an alternative proposition to the partnership. In addition to adapting the practice to meet the demands pf providing high quality care, the manager will need to ensure that the practice is financially efficient and compliant with all aspects of health & safety, employment legislation and CQC registration/compliance.

Serve as a key ambassador for the Practice, working in partnership with the PCN, local health and social care organisations, and community partners to support integrated working and improve the health and wellbeing of the practice population.

The opportunity for further personal development will be given in order to develop skills in line with practice needs

Commitment to supporting the delivery of excellent patient care with vision, willingness and drive

Demonstrate excellent organisational, project management and effective communication skills

Ability to manage change through motivation and leadership

Overview of finance and business to support Finance Lead to maintain and improve the profitability of the business

Strategic thinker and planner

Ability to deliver against key targets, contracts, and requirements

Knowledge and skills of HR and the ability to act sensitively and effectively

Ensure compliance with CQC requirements and assessments

Manage the portfolio of projects and individual projects arising therefrom

Lead and chair practice meetings as appropriate

Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice

Ability to self-motivate, prioritise organise and/or delegate workload

Good IT knowledge and experience

Ensure practice policy and standards compliance and ability to present the practice to external groups

Ability to identify, develop and deliver initiatives

The ability to enjoy diversity and sometimes the unexpected

Work across organisations in the interests of patients and improve the viability of the practice

Demonstrate effective leadership in supporting the management team to achieve their goals

Manage and drive service delivery to achieve the optimum outcome against practice contracts with NHSE, Lancashire and South Cumbria ICB, and LPC GP Federation.

Support the Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contracts

Directly contribute to profit improvement by exploring areas for increasing income and reducing costs working with the Finance Lead

Support Finance Lead to manage any amendments to the business lease with CHP

Overseeing the Management team to support their functioning, ensuring each Lead understands their role, working with each Lead to ensure they are fulfilling all duties of their role, facilitating collaborative working amongst Leads team, ensuring Lead cover at all times is effective, providing annual appraisal for each Lead and exploring barriers to collaborative and autonomous working in Leads team

Supporting creating a learning environment for clinical and non-clinical professionals in training.

Working with the Partners, Management team and the PCN to assist with identification of potential opportunities and threats

Manage practice development and expansion opportunities

Support the Partners in creating a clinical strategy and oversee the implementation of its aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies

Formulate objectives and research and develop ideas for future practice development

To represent the practice when required at PCN, ICB, NHSE, LPC GP Federation and any other appropriate agency meetings

To support relevant practice leads in recruitment and selection of staff, including contracts of employment and job descriptions with delegation and relevant training where appropriate

To ensure the practice is compliant with Employment Law for the disciplinary and dismissal process, and work with the partners and LMC should any legal advice be necessary

Ensure compliance with staff contracts, health and safety, staff training, induction, personnel file maintenance, training requirements, appraisal cycles, sickness, leave and return to work interviews.

Be aware of current employment legislation To ensure that members of the existing staff team are aware of any changes that occur in the practice

Maintain good communication at all times with the practice team

To support and ensure Management Team and Reception Team Co-ordinator provide good staff cover at all times

To oversee safe employment requirements are always met

To ensure that suitable facilities are available to enable all staff to work within the practice and that appropriate health and safety policies are in place

To support and ensure that the practice is working with optimal information governance systems and appropriately as the per the Practice Caldicott Guardian

Ensure all Practice IT and telephone systems are functioning effectively

To work with the GP Partners and Management Team to take advantage of new technologies and efficiencies as they develop

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

To support and ensure Quality Lead maintains registration policies and to work in collaboration to monitor patient turnover and capitation

Oversee and work with Deputy Practice Manager and Reception Team Co-Ordinator , and Partners, to ensure effective appointment systems and access

To oversee, and monitor Practice performance against patient access and demand targets

To support Deputy Practice Manager, to manage practice complaints and ensure meeting statutory complaints regulation

To collaborate with Deputy Practice Manager, and Partners, to manage the significant events and safer systems activity

To support and collaborate with the Patient Engagement Lead, working with patient groups

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent experience
• AMSPAR Diploma in Primary Care and Health Management Level 5 or relevant working experience

Desirable

• Relevant recognised Business/Management/Finance qualification at diploma level or equivalent or willing to work to achieve.
• Advanced Primary Care Management Diploma Level

Experience

Essential

• Experience of General Practice
• Experience of people management and financial management
• Experience of developing and implementing plans and the successful delivery of objectives
• Ability to identify and exploit opportunities and negotiate resources to ensure delivery of high quality care service
• Management role within the healthcare sector, preferably within a primary care organisation and/or general practice

Key Skills

Essential

• Knowledge and understanding of business planning
• Knowledge and understanding of relevant employment law
• Knowledge and understanding of finance and payroll processes
• Knowledge of QOF and GMS/PMS contracts
• Understanding CQC legislation

Personal Attributes

Essential

• Flexible approach
• Ability to multi-task and work with an unpredictable work pattern with changing priorities throughout the day.
• Professional telephone manner and good listening skills.
• Ability to work with a wide range of professionals & patients at all levels.
• People Person Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthcare

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

Employer's website

https://darwenhealthcare.co.uk/ (Opens in a new tab)