Go back
Darwen Healthcare

Medical Receptionist/Care Navigator

The closing date is 24 September 2025

Apply for this job

Job summary

Are you looking for a more fulfilling role? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare they need? If you like variety and enjoy working in a fast paced environment, within a fantastic team, this may be the perfect opportunity for you!

Main duties of the job

The main duties of this role include being the first point of contact for our patients, on the telephone, face to face, or via our online consultation tool/online services. Liaising with GPs and other healthcare professionals. You will ensure that patients are signposted appropriately in a professional and empathetic manner, using various online systems. You may also carry out many different administration duties including processing prescriptions and other paperwork which requires good attention to detail.

About us

We are a 7 GP Partner teaching practice with a large and varied Clinical team, situated in a purpose-built premises in Darwen providing care to approximately 14,500 patients.

Some of the benefits of working at Darwen Healthcare include: Free on-site parking, a staff kitchen and staff room, enrolment onto the NHS Pension Scheme, access to NHS discounts, uniform (tops). Christmas staff party and other social events. In addition to the above, you will be part of an amazing, friendly, caring, conscientious and supportive team, run and managed by the Business Manager.

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£12.54 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3563-25-0003

Job locations

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY


Job description

Job responsibilities

The following is a brief indication of some of the elements of this varied and complex role:-

Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).

Re-arranging of appointments and clinics when required

Greeting patients and visitors at the front desk for appointments and queries etc

Issuing prescriptions in line with Practice Protocols

Handing out documents to patients in line with Practice Protocols

Giving out results and other clinical information to patients in line with Practice Protocols

Receiving of patient samples in line with practice Protocols

Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff

Emptying internal post trays and taking appropriate action with the content

Attendance at staff and team meetings (as far as reasonably possible) and reading of regular Team Briefs

To follow all Practice Policies

To complete all mandatory training (e-learning)

Any other reasonable task as directed by your line manager or clinician

In terms of the working week: Monday to Friday 4:00-8:00 pm 20 Hours per week

Job description

Job responsibilities

The following is a brief indication of some of the elements of this varied and complex role:-

Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).

Re-arranging of appointments and clinics when required

Greeting patients and visitors at the front desk for appointments and queries etc

Issuing prescriptions in line with Practice Protocols

Handing out documents to patients in line with Practice Protocols

Giving out results and other clinical information to patients in line with Practice Protocols

Receiving of patient samples in line with practice Protocols

Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff

Emptying internal post trays and taking appropriate action with the content

Attendance at staff and team meetings (as far as reasonably possible) and reading of regular Team Briefs

To follow all Practice Policies

To complete all mandatory training (e-learning)

Any other reasonable task as directed by your line manager or clinician

In terms of the working week: Monday to Friday 4:00-8:00 pm 20 Hours per week

Person Specification

Qualifications

Essential

  • The successful applicant will need to have the following qualities
  • GCSE English and Maths (Grade C or above).
  • Excellent customer service skills.
  • Empathy and compassion.
  • Resilience.
  • Adaptable.
  • Positive attitude.
  • Ability to work calmly under pressure in a fast paced environment.
  • Flexible.
  • Hard working team player.
  • Proactive.

Desirable

  • A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable
  • IT Experience (knowledge of Emis Web would be beneficial but not essential
Person Specification

Qualifications

Essential

  • The successful applicant will need to have the following qualities
  • GCSE English and Maths (Grade C or above).
  • Excellent customer service skills.
  • Empathy and compassion.
  • Resilience.
  • Adaptable.
  • Positive attitude.
  • Ability to work calmly under pressure in a fast paced environment.
  • Flexible.
  • Hard working team player.
  • Proactive.

Desirable

  • A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable
  • IT Experience (knowledge of Emis Web would be beneficial but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthcare

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY


Employer's website

https://darwenhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Darwen Healthcare

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY


Employer's website

https://darwenhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Kim Cunningham (Deputy Practice Manager)

kim.cunningham@nhs.net

01254964640

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£12.54 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3563-25-0003

Job locations

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY


Privacy notice

Darwen Healthcare's privacy notice (opens in a new tab)