Job summary
Farnham
Road Medical Group is recruiting for one motivated, enthusiastic and committed Prescriptions Administrator with excellent customer care experience who will be an asset in pursuing the
aims of the Practice.
Your
role will involve co-ordinating and preparing repeat prescriptions for our
Patients, data entry onto patient records, EPS and Patient and Pharmacy
liaison. The tasks and responsibilities to be undertaken including but not
limited to all listed on the job description, dependent on current and evolving
practice workload and staffing levels. The post holder will be contributing
towards a one team culture and promoting our vision of 'Caring for our patients and looking after our staff'. You will be an
effective communicator and problem solver, with a flexible approach and the
ability to work well as a part of our team and on your own.
Main duties of the job
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of
medicines whilst complying with legal and professional requirements
- To add medication (with supervision from Clinical Pharmacists) from Discharge Summaries, Clinical
letters, and Hospital prescriptions, and ensure GPs are aware of such letters and check and amend
before signing.
- Respond to prescription related enquiries from patients, carers, secretaries, NHS administrators, Consultants or the
Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and
email, occasionally face-to-face and maintain precise records of the communications.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and
forward information on the recommended alternatives
- Create tasks and assist Clinicians in managing document workflow relating to prescriptions
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of
medicines.
About us
Farnham Road Medical Group (FRMG) started as a small surgery and has grown over the years into an outstanding large training GP practice that is approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 staff looking after 38,730 patients. The practice is committed to innovation in providing high quality health care for our patients and a protected working and learning environment for our staff.
Our team includes Clinical Pharmacists, Nurses, Health Care
Assistants, Physician Associates, Clinical Pharmacists, Paramedics, MSK
Practitioners, Mental Health Practitioners, Social Prescribers, and Care Co-ordinators as well as GPs and a large Patient Service team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to Slough's diverse population.
We have an overarching vision of "Caring for our patients and looking after our staff" and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, teamwork, communication, problem-sharing and solving, training, education, and continued development.
Job description
Job responsibilities
- Provide a responsive repeat prescription service ensure all prescription request are processed with a
48hr time frame.
- To add medication (with supervision from Clinical Pharmacists) from Discharge Summaries, Clinical
letters, and Hospital prescriptions, and ensure GPs are aware of such letters and check and amend
before signing.
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of
medicines.
- Delivering an efficient prescription service and ensuring service targets are met.
- Comply with legal and professional requirements, accepted guidance on professional practice, and
with safe systems of work for re-authorising repeat prescriptions.
- Manage prescription related telephone queries from patients and community pharmacists.
- Support implementation of medicine management and reduce over-the -counter product prescribing
by promoting self-care where appropriate.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and
forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the
Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and
email, occasionally face-to-face and maintain precise records of the communications.
- Provide an efficient administration service as part of a team to ensure the smooth running of the
prescription support to our clinicians.
- Respond to all relative correspondence as appropriate, and ensure a response is produced in a
timely manner and is recorded in the Patient record.
- Ensure you are keeping Patient information updated and that Patient information is secure and kept
confidential at all times.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting
requirements.
- Keep up to date with the Practices formulary and the Local National restricted drugs list.
- Bring any queries to the attention of the relevant doctor, to include under and over usage.
- Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained nurse.
- On the doctors instructions, inactivate drugs that have never been issued or have not been issued
for a specified period of time.
- Liaise with external Pharmacy services and patients as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Check emails regularly and deal with them appropriately.
- Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information
is easily accessible and secure.
- Provide cover for members of the Prescriptions and Patient Services teams during periods of
sickness and annual leave.
- Undertake training as requested to support safe and effective services for the Practice.
- Managing repeat prescription requests from care homes and dealing with queries.
- Requesting drug monitoring of QoF blood on ICE.
- Medicines management-synchronising medicines, reducing over the counter prescribing, switching to repeat dispensing, cancelling prescriptions manually, reducing medicines wastage, etc.
- Booking medicine reviews, blood pressure reviews, Diabetics Care Planning, Immunisation, Flu, covid, and smear appointments.
- Booking blood test appointments for DMARD and high risk drug monitoring patients.
- Sending text reminders to patients for appointments and self booking links where appropriate.
- Referral to pharmacy first and pharmacy services for blood pressure checks, new medicine services, and contraceptives, etc.
- Carry out any other duties as may reasonably be requested by the GPs/CPs/line manager.
Job description
Job responsibilities
- Provide a responsive repeat prescription service ensure all prescription request are processed with a
48hr time frame.
- To add medication (with supervision from Clinical Pharmacists) from Discharge Summaries, Clinical
letters, and Hospital prescriptions, and ensure GPs are aware of such letters and check and amend
before signing.
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of
medicines.
- Delivering an efficient prescription service and ensuring service targets are met.
- Comply with legal and professional requirements, accepted guidance on professional practice, and
with safe systems of work for re-authorising repeat prescriptions.
- Manage prescription related telephone queries from patients and community pharmacists.
- Support implementation of medicine management and reduce over-the -counter product prescribing
by promoting self-care where appropriate.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and
forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the
Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and
email, occasionally face-to-face and maintain precise records of the communications.
- Provide an efficient administration service as part of a team to ensure the smooth running of the
prescription support to our clinicians.
- Respond to all relative correspondence as appropriate, and ensure a response is produced in a
timely manner and is recorded in the Patient record.
- Ensure you are keeping Patient information updated and that Patient information is secure and kept
confidential at all times.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting
requirements.
- Keep up to date with the Practices formulary and the Local National restricted drugs list.
- Bring any queries to the attention of the relevant doctor, to include under and over usage.
- Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained nurse.
- On the doctors instructions, inactivate drugs that have never been issued or have not been issued
for a specified period of time.
- Liaise with external Pharmacy services and patients as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Check emails regularly and deal with them appropriately.
- Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information
is easily accessible and secure.
- Provide cover for members of the Prescriptions and Patient Services teams during periods of
sickness and annual leave.
- Undertake training as requested to support safe and effective services for the Practice.
- Managing repeat prescription requests from care homes and dealing with queries.
- Requesting drug monitoring of QoF blood on ICE.
- Medicines management-synchronising medicines, reducing over the counter prescribing, switching to repeat dispensing, cancelling prescriptions manually, reducing medicines wastage, etc.
- Booking medicine reviews, blood pressure reviews, Diabetics Care Planning, Immunisation, Flu, covid, and smear appointments.
- Booking blood test appointments for DMARD and high risk drug monitoring patients.
- Sending text reminders to patients for appointments and self booking links where appropriate.
- Referral to pharmacy first and pharmacy services for blood pressure checks, new medicine services, and contraceptives, etc.
- Carry out any other duties as may reasonably be requested by the GPs/CPs/line manager.
Person Specification
Qualifications
Essential
- GCSE B or equivalent in English & Maths
- Previous work within NHS/Primary Care setting
Desirable
- Evidence of Medical Terminology training
- Pharmacy Services or equivalent NVQ3 qualification
Experience
Essential
- Previous work within NHS / Primary Care setting
- Microsoft office Word, Excel & PowerPoint
- Previous experience of work as a Prescription Clerk within Primary Care
Desirable
- Previous knowledge of Emis, Docman, ICE, & Accurx
Person Specification
Qualifications
Essential
- GCSE B or equivalent in English & Maths
- Previous work within NHS/Primary Care setting
Desirable
- Evidence of Medical Terminology training
- Pharmacy Services or equivalent NVQ3 qualification
Experience
Essential
- Previous work within NHS / Primary Care setting
- Microsoft office Word, Excel & PowerPoint
- Previous experience of work as a Prescription Clerk within Primary Care
Desirable
- Previous knowledge of Emis, Docman, ICE, & Accurx
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
