Job summary
Would
you like to join our friendly and resolute team of clinicians and
non-clinicians at a large NHS general practice based in Slough Berkshire?
We are seeking to appoint one motivated and enthusiastic
Prescription Administrator with excellent customer care experience to join our Clinical
Administration team within the practice. Prescriptions Administrators report directly to
the Clinical Pharmacist Lead. We offer, in addition to your salary, a good
benefits package, as well as the opportunity to work in a supportive and
collaborative environment with a diverse committed workforce from different
ethnic backgrounds which help to ensure the quality of our services to our
patients are to a high standard.
You will be an
integrated member of the Clinical and Clinical Administration Team of thirty
staff within the Practice, co-ordinating and preparing repeat prescriptions for
our Patients, data entry onto patients' records, EPS (electronic prescribing
system) and Patients and Pharmacy liaison. You will support the qualified clinicians
who work in partnership to ensure an efficient prescription service is
delivered to our patients. You will be based at Farnham Practice but would be expected to
travel to our other locations within Slough, to provide an efficient prescription
administration service to ensure the smooth and efficient running of the Clinical department within
the practice. The job description, Person
Specification, and benefits package for the role are attached.
Main duties of the job
Consult
with pharmacies on the supply of prescribed drugs, alert our clinicians of any
supply issues and forward information on the recommended alternatives.
Respond
to patients, carers, secretaries, NHS administrator, consultants, or the
Medicines Management Team queries in a courteous, timely and efficient manner;
via telephone calls, letter, or emails with the occasionally face-to-face, and
maintain accurate records of the communication.
Keep
up to with the Practice formulary and the Local National restricted drugs lists.
Build
good working relationships with local Pharmacies to assist enabling our
prescription service.
Bring
any prescription queries to the attention of a doctor, i.e., under/over usage
of drugs.
Managing
repeated prescription requests accurately and efficiently.
Booking
various patients appointments such as, medicine reviews, blood pressure
reviews, Diabetics Care Planning, Immunisations, Flu, Covid and smear tests.
About us
Farnham Road
Medical Group (FRMG) started as a small surgery and has grown over the years
into an outstanding large training GP practice that is approved by Health
Education England. With four clinical sites based in Slough, we now have a team
of over 100 people looking after 38,000 patients. The practice is committed to
innovation in providing high quality health care for our patients and a
protected working and learning environment for our staff. Our team includes pharmacists,
nurses, physician associates, paramedics, MSK practitioners, Mental Health
Practitioners, social prescribers, and care coordinators as well as GPs and a
large Patient Services team. This resolute team provides an evolving healthcare
and medical service to meet the varying needs of our patients and, in turn,
provides what we believe is a sustainable model of modern General Practice. We
have expanded our expertise and have transformed how we provide medical
services to Sloughs diverse population.
Our vision is simple: Putting Patients First and providing services
that tailor to their needs, which we strive to achieve through brilliant
leadership, teamwork, communication, problem-sharing and solving, training,
education, and continued development.
Job description
Job responsibilities
Provide a responsive repeat prescription service
ensure all prescription request are processed with a 48hr time frame.
To add medication (with
supervision from Clinical Pharmacists) from Discharge Summaries, Clinical
letters, and Hospital prescriptions, and ensure GPs are aware of such letters
and check and amend before signing.
Generate request for
medication on behalf of patients for non-repeat items.
Delivering the technical
aspects of prescription preparation to ensure the safe prescribing of
medicines.
Delivering an efficient
prescription service and ensuring service targets are met.
Comply with legal and
professional requirements, accepted guidance on professional practice, and with
safe systems of work for re-authorising repeat prescriptions.
Manage prescription
related telephone queries from patients and community pharmacists.
Support implementation of
medicine management and reduce over-the -counter product prescribing by
promoting self-care where appropriate.
Liaise with pharmacies on
the supply of prescribed drugs, alert our clinicians of any supply issues and
forward information on the recommended alternatives.
Expedite urgent
prescriptions to help ensure a safe and responsive service for our Patients.
Respond to enquiries from
patients, carers, secretaries, NHS administrators, Consultants or the Medicines
Management Team in a courteous, timely and efficient manner, by telephone,
letter and email, occasionally face-to-face and maintain precise records of the
communications.
Provide an efficient
administration service as part of a team to ensure the smooth running of the
prescription support to our clinicians.
Respond to all relative
correspondence as appropriate, and ensure a response is produced in a timely manner
and is recorded in the Patient record.
Ensure you are keeping
Patient information updated and that Patient information is secure and kept
confidential at all times.
Maintain accurate Patient
records promptly and quickly - entering data in accordance with reporting
requirements.
Keep up to date with the Practices
formulary and the Local National restricted drugs list.
Bring any queries to the
attention of the relevant doctor, to include under and over usage.
Issue nursing supplies
e.g. dressings, catheters if advised by a suitably trained nurse.
On the doctors
instructions, inactivate drugs that have never been issued or have not been
issued for a specified period of time.
Liaise with external
Pharmacy services and patients as necessary to resolve queries.
Build good working
relationships with local Pharmacies to help enable our prescription service.
Check emails regularly
and deal with them appropriately.
Create tasks and assist
Clinicians in managing document workflow relating to prescriptions.
Establish and maintain
filing and administrative systems so that written or computerised information
is easily accessible and secure.
Provide cover for members
of the Prescriptions and Patient Services teams during periods of sickness and
annual leave.
Undertake training as
requested to support safe and effective services for the Practice.
Managing repeat
prescription requests.
Requesting drug
monitoring of QoF blood on ICE.
Medicines management-synchronising
medicines, reducing over the counter prescribing, switching to repeat
dispensing, cancelling prescriptions manually, reducing medicines etc.
Booking medicine reviews,
blood pressure reviews, Diabetics Care Planning, Immunisations, Flu, covid, and
smear appointments.
Booking blood test
appointments for DMARD and high risk drug monitoring patients.
Sending text reminders to
patients for appointments.
Carry out any other
duties as may reasonably be requested by the GPs/CPs/line manager.
Job description
Job responsibilities
Provide a responsive repeat prescription service
ensure all prescription request are processed with a 48hr time frame.
To add medication (with
supervision from Clinical Pharmacists) from Discharge Summaries, Clinical
letters, and Hospital prescriptions, and ensure GPs are aware of such letters
and check and amend before signing.
Generate request for
medication on behalf of patients for non-repeat items.
Delivering the technical
aspects of prescription preparation to ensure the safe prescribing of
medicines.
Delivering an efficient
prescription service and ensuring service targets are met.
Comply with legal and
professional requirements, accepted guidance on professional practice, and with
safe systems of work for re-authorising repeat prescriptions.
Manage prescription
related telephone queries from patients and community pharmacists.
Support implementation of
medicine management and reduce over-the -counter product prescribing by
promoting self-care where appropriate.
Liaise with pharmacies on
the supply of prescribed drugs, alert our clinicians of any supply issues and
forward information on the recommended alternatives.
Expedite urgent
prescriptions to help ensure a safe and responsive service for our Patients.
Respond to enquiries from
patients, carers, secretaries, NHS administrators, Consultants or the Medicines
Management Team in a courteous, timely and efficient manner, by telephone,
letter and email, occasionally face-to-face and maintain precise records of the
communications.
Provide an efficient
administration service as part of a team to ensure the smooth running of the
prescription support to our clinicians.
Respond to all relative
correspondence as appropriate, and ensure a response is produced in a timely manner
and is recorded in the Patient record.
Ensure you are keeping
Patient information updated and that Patient information is secure and kept
confidential at all times.
Maintain accurate Patient
records promptly and quickly - entering data in accordance with reporting
requirements.
Keep up to date with the Practices
formulary and the Local National restricted drugs list.
Bring any queries to the
attention of the relevant doctor, to include under and over usage.
Issue nursing supplies
e.g. dressings, catheters if advised by a suitably trained nurse.
On the doctors
instructions, inactivate drugs that have never been issued or have not been
issued for a specified period of time.
Liaise with external
Pharmacy services and patients as necessary to resolve queries.
Build good working
relationships with local Pharmacies to help enable our prescription service.
Check emails regularly
and deal with them appropriately.
Create tasks and assist
Clinicians in managing document workflow relating to prescriptions.
Establish and maintain
filing and administrative systems so that written or computerised information
is easily accessible and secure.
Provide cover for members
of the Prescriptions and Patient Services teams during periods of sickness and
annual leave.
Undertake training as
requested to support safe and effective services for the Practice.
Managing repeat
prescription requests.
Requesting drug
monitoring of QoF blood on ICE.
Medicines management-synchronising
medicines, reducing over the counter prescribing, switching to repeat
dispensing, cancelling prescriptions manually, reducing medicines etc.
Booking medicine reviews,
blood pressure reviews, Diabetics Care Planning, Immunisations, Flu, covid, and
smear appointments.
Booking blood test
appointments for DMARD and high risk drug monitoring patients.
Sending text reminders to
patients for appointments.
Carry out any other
duties as may reasonably be requested by the GPs/CPs/line manager.
Person Specification
Qualifications
Essential
- Pharmacy services or equivalent NVQ3 qualification
- Evidence of Medical Terminology training
Experience
Essential
- To have a minimum of two years experiences in Pharmacy.
- Excellent interpersonal, customer care, and communication skills, with the ability to work independently and as part of a team and perform effectively under pressure with diligence skills.
- Good standard of literacy and numeracy.
- Be initiative-taking with excellent timekeeping.
- Good IT knowledge and exceptional knowledge of Microsoft Package.
- Can build a rapport with our patients from different ethnic backgrounds and show empathy when dealing with their queries.
Desirable
- Previous experience as a Prescription Clerk within Primary Care is desirable.
Person Specification
Qualifications
Essential
- Pharmacy services or equivalent NVQ3 qualification
- Evidence of Medical Terminology training
Experience
Essential
- To have a minimum of two years experiences in Pharmacy.
- Excellent interpersonal, customer care, and communication skills, with the ability to work independently and as part of a team and perform effectively under pressure with diligence skills.
- Good standard of literacy and numeracy.
- Be initiative-taking with excellent timekeeping.
- Good IT knowledge and exceptional knowledge of Microsoft Package.
- Can build a rapport with our patients from different ethnic backgrounds and show empathy when dealing with their queries.
Desirable
- Previous experience as a Prescription Clerk within Primary Care is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
