Job summary
An exciting opportunity has arisen to join our
small team of busy friendly secretaries at Linden Hall Surgery. As a medical secretary, you will display a
high level of motivation and enthusiasm to provide administrative support to
the Partners and clinical staff of Linden Hall Surgery.
This position would suit a Medical Secretary
with experience, but training can be provided.
Main duties of the job
The secretarial team lead the referrals work, manage the incoming paper and digital correspondence from hospitals and specialists, and write outgoing letters and referrals for our GPs and clinicians.
Audio- and copy- typing, NHS email, EMIS system and Accurx are used daily and other web based referral systems.
Requests from external bodies and patients for medical records using iGPR
There is frequent telephone contact with patients and specialist hospital departments to answer queries, and update referral status.
As well as medical secretary work, the role involves managing post, filing and retrieving notes, photocopying and other administrative duties.
About us
We are a busy Surgery covering a population of about 15,500 patients.
Interviews will be conducted at Linden Hall Surgery
27hrs per week, working days can be negotiated, but preferable two days to include Thursdays and Fridays
Job description
Job responsibilities
Key responsibilities include:
Manage the incoming paper and digital correspondence from hospitals and specialists.
Audio- and copy- typing, NHS email and ICG system to write outgoing letters and referrals for our GPs and clinicians.
Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.
Managing post incoming and outgoing paper post.
Supporting queries from the Practice team, working closely with GPs.
Filing and retrieving medical notes.
Photocopying.
Ordering and monitoring stationary stocks and supplies.
Job description
Job responsibilities
Key responsibilities include:
Manage the incoming paper and digital correspondence from hospitals and specialists.
Audio- and copy- typing, NHS email and ICG system to write outgoing letters and referrals for our GPs and clinicians.
Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.
Managing post incoming and outgoing paper post.
Supporting queries from the Practice team, working closely with GPs.
Filing and retrieving medical notes.
Photocopying.
Ordering and monitoring stationary stocks and supplies.
Person Specification
Qualifications
Essential
- Good basic level of education with minimum grade C in GSCE maths and English.
Desirable
- Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.
Experience
Essential
- Previous administration or secretarial experience in an NHS setting.
- Excellent telephone manner.
- Excellent IT skills (particularly email and Word)
- Excellent customer service and patient-focus.
- Excellent interpersonal skills with team colleagues and other professionals.
- Excellent personal organisation and time-management skills.
Desirable
- Recent experience working as secretary in a GP Practice.
- Experience using ICG system.
- Experience using e-Referral System.
Additional Criteria
Essential
- Polite and confident.
- Motivated and diligent.
- High levels of integrity.
- Sensitive and empathetic.
- Ability to work under pressure.
- Willingness to work flexibly at times to support colleagues.
- Satisfactory DBS check.
- Satisfactory employment references.
Person Specification
Qualifications
Essential
- Good basic level of education with minimum grade C in GSCE maths and English.
Desirable
- Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.
Experience
Essential
- Previous administration or secretarial experience in an NHS setting.
- Excellent telephone manner.
- Excellent IT skills (particularly email and Word)
- Excellent customer service and patient-focus.
- Excellent interpersonal skills with team colleagues and other professionals.
- Excellent personal organisation and time-management skills.
Desirable
- Recent experience working as secretary in a GP Practice.
- Experience using ICG system.
- Experience using e-Referral System.
Additional Criteria
Essential
- Polite and confident.
- Motivated and diligent.
- High levels of integrity.
- Sensitive and empathetic.
- Ability to work under pressure.
- Willingness to work flexibly at times to support colleagues.
- Satisfactory DBS check.
- Satisfactory employment references.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.