Chelford Surgery

GP Practice Receptionist

This job is now closed

Job summary

We are seeking a professional and friendly Receptionist to join our team, due to an increasing patient list. You will be the first point of contact for our clients and visitors, providing a welcoming and positive first impression with a professional demeanor. You will have a can-do attitude and demonstrate exceptional customer service skills. This role requires a proficiency in office software, and an ability to provide excellent administrative support to ensure the smooth running of our 'front of house' services.

If you are looking for an opportunity to contribute positively to our team while enhancing your administrative skills, we encourage you to apply for this additional Receptionist position. In return, we will provide the opportunity to develop your skills further in a progressive and supportive environment.

Main duties of the job

Main Duties

Greet patients and visitors in a warm and professional manner.
Maintain all records accurately and demonstrate adherence to Confidentiality policy at all times.
Manage incoming phone calls with excellent phone etiquette, directing enquiries to the appropriate team member.
Manage patient appointments, cancellations and rescheduling.
Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
Support the practice dispensing team by giving pre-ordered medication to patients when they come to collect it, completing any relevant paperwork for this.
Maintain an organised reception area, ensuring it is tidy and welcoming at all times.

About us

Chelford Surgery strives to be a leading healthcare provider, with a goal of enhancing the quality of life for every one of our registered patients. We provide an accessible and responsive service to the diverse needs of our community. We foster an inclusive and positive work environment where our staff can thrive and grow.

We provide a supportive and progressive environment for our team, with training and development opportunities, according to the requirements of each role and the interests/skills of each individual.

We regularly engage in activities outside of the practice (purely optional) and like to take part in charitable events. This may range from supporting a team member in their own charitable endeavor, to group activies such as Children in Need, Red nose Day, etc.

Date posted

13 March 2025

Pay scheme

Other

Salary

£22,308 to £22,878 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3538-25-CHE

Job locations

Elmstead Road

Chelford

Macclesfield

Cheshire

SK11 9BS

Job description

Job responsibilities

The role will involve:

Opening Reception desk and preparing for the start of the day.

Logging onto relevant patient information systems

Dealing with patient enquiries, taking triage requests for GP appointments (asking for information according to practice protocol/procedures.

Co-ordinate the flow of communication between patients and clinicians, ensuring messages are delivered accurately to the appropriate person/service.

Process registration requests, following procedure for new patients.

Collect NHS Fees for prescriptions where necessary, giving pre-ordered medication to practice patients, with strict adherence to protocol.

Support patients in navigating their way around healthcare services provided and information requests.

Open, stamp and sort incoming correspondence/information from patients and prepare for scanning/processing.

Keep up to date with administrative tasks and support practice team with any other activities according to the needs of the business.

Act as a chaperone (upon completion of training) as and when requested.

Attend staff meetings/training sessions when scheduled. Participating and contributing ideas for improving care and service delivery.