Receptionist

Job description

Job responsibilities

The role will involve:

Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or on the telephone.

The list of duties and responsibilities is not exhaustive:

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice;

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed;

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same;

Handing completed repeat prescriptions/medication to patient and checking names and addresses as per protocol. Collect and record payment where relevant, ensuring adherence to legal requirements of dispensing processes;

Be able to cover all reception positions as necessary, completing appropriate processes/paperwork;

Appointments

Deal with all general enquiries, explain procedures and make new and follow-up appointments by telephone or in person;

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner;

Enter requests for home visits into the appointment system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor;

Medical records

Patient notes and correspondence:

Ensure correspondence, reports, results etc are filed promptly and in the correct electronic records, ensuring that all recent correspondence is available when patients are seen;

Handling/disposal of confidential patient identifiable paperwork/items as per protocol;

Computer

Enter patient information on to the computer as required

Ensure that all new patients are registered onto the computer system promptly and accurately;

Person Specification

Qualifications

Essential

• GCSE grade A to C in English & Maths
• Demonstrable commitment to professional development

Desirable

• Experience of EMIS Web (or other clinical systems)
• Customer Service Skills/NVQ or similar
• IT Qualification

Experience

Essential

• Experience of working within a busy reception/office environment
• Reception and administrative duties
• Teamworking

Desirable

• Experience of working in a GP Practice
• Experience of working in an NHS Service

Personal Qualities

Essential

• Genuine enthusiasm for working in a Primary Care environment i.e. General Practice;
• Positive can-do attitude and willingness to learn;
• Desire to work to best of ability;
• Pleasant and friendly manner when communicating with others;
• Excellent time-keeping and attendance record;

Desirable

• Computer literacy
• An understanding of confidentiality/ data protection issues
• Awareness of equality, diversity and inclusion
• Good organisation skills
• Ability to communicate in a confident and courteous manner, remaining calm under pressure
• Ability to work quickly and accurately to a high standard
• Ability to manage and prioritise own time appropriately and use own initiative
• Ability to work as part of a team
• Willingness to take on new tasks and learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelford Surgery

Address

Elmstead Road

Chelford

Macclesfield

Cheshire

SK11 9BS

Employer's website

https://www.chelfordsurgery.co.uk (Opens in a new tab)