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Hetton Group Practice

Medical Receptionist

The closing date is 03 October 2025

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Job summary

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our practice team ensuring that the reception area runs smoothly and efficiently.

Main duties of the job

Main durties will include but not limited to:

  • All reception duties including answering the phones and dealing with patients face to face.
  • Management of medical records.
  • Liase with hospitals and outside agencies where applicable.
  • Dealing with repeat prescription requests.
  • Knowledge of EMIS Web desired but not essential, full training will be given.

About us

Hetton Group Practice is a busy practice with approx 11800 patients. Our team consists of 5 GP Partners, and a full compliment of nursing and administration staff. We are a training practice with GP Registrar rotations on a six monthly basis and medical students.

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3531-25-0003

Job locations

Francis Way

Hetton le Hole

Tyne and Wear

DH5 9EZ


Job description

Job responsibilities

To support the team to ensure an effective, efficient and caring service is provided to all of our patients. Duties to include:

  • Processing of telephone and e-consults for appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signposting patients to best meet their needs.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Clinical coding data on EMIS Web. Inputting data into patients healthcare records as necessary.
  • Managing all queries as necessary in an efficient manner.
  • Maintaining a clean, tidy, effective working area at all times.
  • Providing administrative support to all of the team as required.
  • Scanning documents into patients records.
  • Processing of repeat prescription requests.
  • Observing Health and Safety guidelines.
  • Any other erasonable duties requested by management.

Job description

Job responsibilities

To support the team to ensure an effective, efficient and caring service is provided to all of our patients. Duties to include:

  • Processing of telephone and e-consults for appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signposting patients to best meet their needs.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Clinical coding data on EMIS Web. Inputting data into patients healthcare records as necessary.
  • Managing all queries as necessary in an efficient manner.
  • Maintaining a clean, tidy, effective working area at all times.
  • Providing administrative support to all of the team as required.
  • Scanning documents into patients records.
  • Processing of repeat prescription requests.
  • Observing Health and Safety guidelines.
  • Any other erasonable duties requested by management.

Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE grade A to C in English and Maths
  • Excellent verbal and written communication skills.

Experience

Essential

  • Experience of admin/reception work.
  • Experience of working with the general public.
  • Excellent communication skills both written and oral.
  • Polite and clear telephone manner.
  • Able to use initiative.
  • Team working.
  • Self motivated.
  • Awareness of confidentiality.
  • IT Skills

Desirable

  • Experience of working in Primary Care/General Pratice
  • Knowledge of Emis Web.
  • Knowldge of clinical coding and summarsing.
Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE grade A to C in English and Maths
  • Excellent verbal and written communication skills.

Experience

Essential

  • Experience of admin/reception work.
  • Experience of working with the general public.
  • Excellent communication skills both written and oral.
  • Polite and clear telephone manner.
  • Able to use initiative.
  • Team working.
  • Self motivated.
  • Awareness of confidentiality.
  • IT Skills

Desirable

  • Experience of working in Primary Care/General Pratice
  • Knowledge of Emis Web.
  • Knowldge of clinical coding and summarsing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hetton Group Practice

Address

Francis Way

Hetton le Hole

Tyne and Wear

DH5 9EZ


Employer's website

http://www.hettongp.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hetton Group Practice

Address

Francis Way

Hetton le Hole

Tyne and Wear

DH5 9EZ


Employer's website

http://www.hettongp.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Emma Middleton

emma.middleton3@nhs.net

01915261177

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3531-25-0003

Job locations

Francis Way

Hetton le Hole

Tyne and Wear

DH5 9EZ


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