Cancer Care Coordinator

Job description

Job responsibilities

The Cancer Care Coordinator will:

- Send 2 Week Wait referrals, ensuring the results of required preliminary investigations are including in line with the PRISM referral pathways

- Ensure that all patients receive information on their referral including why they are being referred, the importance of attending appointments and the contact information for the hospital they are being referred to

- Be responsible for contacting patients one week after referral for a welfare check and to ensure an appointment has been received as part of the NICE guidelines safety netting process

- Ensure the patient receives their appointment, chasing referral outcomes with the 2 Week Wait office where required

- Run weekly searches on SystmOne to ensure all referrals have been sent and identify any with outstanding actions

- Bring together all of a persons identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice

- Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision making conversation

- Acting as their primary contact within the Practice, help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

- Provide coordination and navigation for people and their carers across health and care services, alongside working closing with the PCN social prescribing link workers, health and wellbeing coaches and other primary care roles

- Support the coordination and delivery of MDTs within PCNs

- Liaise with external organisations where necessary

- General administration and note taking as appropriate

Person Specification

Qualifications

Essential

• Good standard of education with 5 C/GCSEs or equivalent

Desirable

• Evidence of continuing professional development

Skills

Essential

• Excellent IT skills, particularly proficient in use of Excel and other Microsoft Packages
• High Levels of Accuracy & Methodical Working Methods
• Ability to Prioritise work & meet the deadlines & workload
• Able to establish, maintain and develop effective communications across the Practice and with external organisations
• Ability to analyse and interpret information.
• Excellent oral and written communication skills; able to engage effectively with a wide ranges of audiences
• Use of initiative
• Good organisational skills
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.
• Able to work under pressure.
• Self-motivating able to work with minimal direction
• Good problem solving skills.
• Good organisational skills and methodical approach to managing a workload
• Good interpersonal and communication skills
• Able to work across organisations and with a wide range of Health Care Professionals
• Calm and supportive approach to assisting patients or their carers navigate health and social care as needed.

Desirable

• Ability to produce reports

Additional requirements

Essential

• Commitment to continuing professional development.
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post).
• A commitment to anti-discriminatory practices in employment, training and service delivery.
• Legal Right to work in the UK
• Hep B- Vaccinated or willing to be vaccinated

Desirable

• Flexibility in working hours.
• An understanding of Health and Safety.

Knowledge

Essential

• Knowledge of Clinical Coding
• A good level of knowledge and understanding of medical terminology
• Good organisational skills and methodical approach to managing a workload
• Good interpersonal and communication skills
• Able to work across organisations and with a wide range of Health Care Professionals
• Calm and supportive approach to assisting patients or their carers navigate health and social care as needed.

Desirable

• Understanding of Primary Care Services
• Knowledge of confidentiality in the workplace/information governance

Experience

Essential

• Knowledge/Experience of clinical medical systems
• Experience of working in the NHS and preferably General Practice
• Experience working in a Data Management or Clinical Role
• Experience of managing patient communication and call/recall processes
• Experience of communication with patients and vulnerable individuals

Desirable

• Knowledge/Experience of SystmOne
• Experience of building clinical searches

Additional requirements

Essential

• Commitment to continuing professional development.
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post).
• A commitment to anti-discriminatory practices in employment, training and service delivery.
• Legal Right to work in the UK
• Hep B- Vaccinated or willing to be vaccinated

Desirable

• Flexibility in working hours.
• An understanding of Health and Safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Latham House Medical Practice

Address

Sage Cross Street

Melton Mowbray

Leicestershire

LE13 1NX

Employer's website

https://www.lhmp.co.uk/ (Opens in a new tab)