Job summary
Patient Services Supervisor/Administrator
37.5
hours per week.
NHS
Pension scheme
Access
to employee support.
5
weeks annual leave Pro Rota + statutory bank holidays.
Are
you enthusiastic, keen to learn and develop and want to work in a busy but
friendly progressive team? We are looking for a new patient services supervisor
to offer support to the practice team and its patients. We will offer training
to the successful applicant and the opportunity to develop.
Main duties of the job
Work closely with the Practice Manager, Reception Supervisor,
and IT lead to ensure the smooth running of the surgery for the benefit of
patient care. Ensuring all work
undertaken is completed efficiently and professionally with attention to
detail.
Annual
submissions for the IT toolkit.
Patient
communications, ensuring patients are kept updated on a regular basis via our
Facebook page/Website/Practice screens.
Complaints
management, responding to patient complaints as per the practice policy and
procedure.
Attend
practice meetings as required. Creating minutes from meetings for distribution.
Health
and Safety. Ensuring that the practice is compliant with H&S, including gas
safety, PAT testing, EICR.
Infection prevention and Control. Ensuring that the practice is compliant with
IPC, ensuring that annual inspections are completed and training is completed
as necessary for all staff.
Training. Ensuring that
all training required has been arranged and undertaken by staff.
Ensuring that the nurses clinics are correct, amending as
required.
Arranging interpreters, specifically for patients with
additional needs.
Updating/creating
practice policies and procedures, practice protocols and other practice
documentation as required.
This role may also involve cover for the Practice Manager
during times of absence, therefore strict adherence to confidentiality will be
expected.
About us
We
are a busy GP Practice in West Swindon, and we can offer a stimulating and
welcoming environment whether you wish to develop your skills in this type of
work or just be part of a friendly team trying to offer the best care and
services to our patients. Your open and approachable manner is most important,
and we would ask any applicant to have had at least 12 months experience
working with the public, preferably in healthcare and GP surgery environment.
Hours
Monday Friday 9am 5.00pm with 30min lunch break. These hours require an
element of flexibility to start earlier or finish later if required.
Job description
Job responsibilities
Reporting to the Practice Business Manager / Clinical
Partner.
Flu vaccination planning and co-ordination, ensuring that
vaccines have been ordered for the practice and the federation. Consulting with the pharmacy representatives
and Swindon practices. Work alongside
the practice team in planning the flu/covid vaccination clinics for both spring
and winter vaccinations.
Annual submissions for the IT toolkit. Working with our
IT lead to ensure that the submission is reviewed and completed in a timely
manner and any requirements to be implemented in the surgery are fed back at
weekly ops meetings.
Patient communications, ensuring patients are kept
updated on a regular basis via our Facebook page/Website/Practice screens. This
will include regular statistics as well as promotional information.
Complaints management, responding to patient complaints
as per the practice policy and procedure. Investigating complaints and feeding
back, if necessary, in the form of learning events at practice meetings.
Attend practice meetings as required. Creating minutes
from meetings for distribution.
Health and Safety. Ensuring that the practice is
compliant with H&S, including gas safety, PAT testing, EICR.
Infection prevention and Control. Ensuring that the practice is compliant with
IPC, ensuring that annual inspections are completed and training is completed
as necessary for all staff.
Training. Ensuring that all training required has been
arranged and undertaken by staff, completed training to be updated on the
surgery matrix.
Nurse appointments.
Ensuring that the nurses clinics are correct, amending as
required. Adding nurse clinics to the
appointment system on a weekly basis, ensuring that nurses are marked as
required for meetings and training.
Arranging interpreters, specifically for patients with
additional needs.
Updating/creating practice policies and procedures,
practice protocols and other practice documentation as required.
This role may also involve cover for the Practice Manager
during times of absence, therefore strict adherence to confidentiality will be
expected.
Job description
Job responsibilities
Reporting to the Practice Business Manager / Clinical
Partner.
Flu vaccination planning and co-ordination, ensuring that
vaccines have been ordered for the practice and the federation. Consulting with the pharmacy representatives
and Swindon practices. Work alongside
the practice team in planning the flu/covid vaccination clinics for both spring
and winter vaccinations.
Annual submissions for the IT toolkit. Working with our
IT lead to ensure that the submission is reviewed and completed in a timely
manner and any requirements to be implemented in the surgery are fed back at
weekly ops meetings.
Patient communications, ensuring patients are kept
updated on a regular basis via our Facebook page/Website/Practice screens. This
will include regular statistics as well as promotional information.
Complaints management, responding to patient complaints
as per the practice policy and procedure. Investigating complaints and feeding
back, if necessary, in the form of learning events at practice meetings.
Attend practice meetings as required. Creating minutes
from meetings for distribution.
Health and Safety. Ensuring that the practice is
compliant with H&S, including gas safety, PAT testing, EICR.
Infection prevention and Control. Ensuring that the practice is compliant with
IPC, ensuring that annual inspections are completed and training is completed
as necessary for all staff.
Training. Ensuring that all training required has been
arranged and undertaken by staff, completed training to be updated on the
surgery matrix.
Nurse appointments.
Ensuring that the nurses clinics are correct, amending as
required. Adding nurse clinics to the
appointment system on a weekly basis, ensuring that nurses are marked as
required for meetings and training.
Arranging interpreters, specifically for patients with
additional needs.
Updating/creating practice policies and procedures,
practice protocols and other practice documentation as required.
This role may also involve cover for the Practice Manager
during times of absence, therefore strict adherence to confidentiality will be
expected.
Person Specification
Experience
Essential
- Experience.
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
Desirable
- Desirable.
- Previous work experience in a GP practice.
- Knowledge of current NHS organisational structures.
- Knowledge of NHS confidentiality protocols
- Knowledge of NHS Health and Safety requirements.
Qualifications
Essential
- Educated to O level, GCSE grade C or above, or equivalent qualifications/experience.
Desirable
- Formal Supervisory/leadership training.
Person Specification
Experience
Essential
- Experience.
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
Desirable
- Desirable.
- Previous work experience in a GP practice.
- Knowledge of current NHS organisational structures.
- Knowledge of NHS confidentiality protocols
- Knowledge of NHS Health and Safety requirements.
Qualifications
Essential
- Educated to O level, GCSE grade C or above, or equivalent qualifications/experience.
Desirable
- Formal Supervisory/leadership training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.