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Ashington House Surgery

GP Receptionist/Administrator

The closing date is 12 September 2025

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Job summary

We are an established GP Surgery in West Swindon. The position would especially suit an applicant withprevious experience in a primary care settingwith an interest in maintaining excellent patient relationships. The candidate must have excellent communication skills, and have the ability to work in a pressured environment of a busy practice.

We are advertising for x2 positions - both forfor 20 hours per week working over 4 days, position 1 will be Tuesday-Friday (with every Monday off) and position 2 will be (Monday - Thursday (with every Friday off).

The shift pattern will alternate every three weeks between an early week and a later start week, for example:

Week 1:

8AM - 1PM

Week 2:

8AM - 1PM

Week 3:

1PM - 6PM

The occasional 7AM start/6:30PM finish will be required.

Main duties of the job

Duties will include, but are not limited:

  • Working on the front desk reception, meeting and greeting patients, arriving them for their appointments, booking following ups etc
  • Answering our busy incoming calls, booking appointments, handling general enquiries
  • Processing new patient registrations
  • Filing patient notes
  • Making outgoing calls, booking follow up appointments
  • Monitoring the practice email account
  • Scanning documents into the patients record

About us

Due to changes within the reception team an opportunity has arisen at our established and busy GP Practice for two part time Receptionist/Administrators to join our team here at Ashington House Surgery.

Our clinical team is supported by experienced receptionists and administrative staff, we look after just over 10,000 registered patients.

The practice has 7 permanent GPs, who are supported by 3 Practice Nurses and 2 Healthcare Assistants.

We are based in Westlea, in West Swindon. Everyone working in the practice is valued for the role they play in providing high-quality services for our patients.

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.21 an hour Subject to increase after successful probation period.

Contract

Permanent

Working pattern

Part-time

Reference number

A3520-25-0009

Job locations

Ashington Way

Swindon

Wiltshire

SN25 4XF


Job description

Job responsibilities

Our Receptionists/Administrators serve as the first point of contact for patients and visitors, offering excellent patient service and administrative support. They are responsible for managing appointments, assisting patients with their enquiries, and supporting the clinical team with administrative duties.

Job description

Job responsibilities

Our Receptionists/Administrators serve as the first point of contact for patients and visitors, offering excellent patient service and administrative support. They are responsible for managing appointments, assisting patients with their enquiries, and supporting the clinical team with administrative duties.

Person Specification

Person Specification

Essential

  • We are looking for a friendly and professional GP Receptionist/Administrator who communicates clearly and confidently, both face-to-face and over the phone. You should be comfortable dealing with patients and visitors from all walks of life, have good organisational skills, and be able to work efficiently under pressure. Basic IT skills are important as you will be using computer systems to manage appointments and records. Reliability, punctuality, and the ability to work well within a team are essential. Its also important that you understand the need for confidentiality and handle sensitive information with discretion. Flexibility with working hours when needed is required.

Desirable

  • Previous experience in a GP surgery or healthcare setting would be a real advantage, as would some knowledge of NHS procedures and basic medical terminology.
Person Specification

Person Specification

Essential

  • We are looking for a friendly and professional GP Receptionist/Administrator who communicates clearly and confidently, both face-to-face and over the phone. You should be comfortable dealing with patients and visitors from all walks of life, have good organisational skills, and be able to work efficiently under pressure. Basic IT skills are important as you will be using computer systems to manage appointments and records. Reliability, punctuality, and the ability to work well within a team are essential. Its also important that you understand the need for confidentiality and handle sensitive information with discretion. Flexibility with working hours when needed is required.

Desirable

  • Previous experience in a GP surgery or healthcare setting would be a real advantage, as would some knowledge of NHS procedures and basic medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashington House Surgery

Address

Ashington Way

Swindon

Wiltshire

SN25 4XF


Employer's website

https://www.ashingtonhouse.com/ (Opens in a new tab)

Employer details

Employer name

Ashington House Surgery

Address

Ashington Way

Swindon

Wiltshire

SN25 4XF


Employer's website

https://www.ashingtonhouse.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Asst Practice Manager

Dean J Mills

dean.mills@nhs.net

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£12.21 an hour Subject to increase after successful probation period.

Contract

Permanent

Working pattern

Part-time

Reference number

A3520-25-0009

Job locations

Ashington Way

Swindon

Wiltshire

SN25 4XF


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