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GP Practice Receptionist

Dyneley House Surgery

Information:

This job is now closed

Job summary

We are looking for an enthusiastic candidate with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. Our Reception Team arranges appointments, answers queries, inputs data and signposts people to the appropriate services in our busy GP Surgery.

We use TPP SystmOne and will provide training for this.

This is a part-time post of 20 hours a week. The successful candidate will be required to work an evening (6pm - 8pm) approximately once a month on a Wednesday or Thursday.

If you want to chat about the role informally before applying, please call Joanna Antemes or Alison Shenton on 01756 799811.

Main duties of the job

  • Welcoming patients to the surgery
  • Booking appointments
  • Answering queries
  • Signposting patients to services and other organisations
  • Entering information onto patient records
  • Printing letters and forms
  • Taking messages

About us

Dyneley House Surgery is a CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.

We are committed to providing an excellent service to our 14,800 patients. The working environment is busy and varied and the team is friendly and supportive.

Date posted

24 June 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3517-24-0001

Job locations

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Job description

Job responsibilities

Greet patients and visitors to the Practice, providing a high standard of customer service

Answering telephone calls, ensuring calls are documented and directed appropriately

Booking, amending and cancelling patient appointments

Signposting patients to the most suitable services including self-care and patient education events offered by the Practice

Ensuring patient records are maintained on SystmOne

Dealing with queries and concerns raised by patients

Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Job description

Job responsibilities

Greet patients and visitors to the Practice, providing a high standard of customer service

Answering telephone calls, ensuring calls are documented and directed appropriately

Booking, amending and cancelling patient appointments

Signposting patients to the most suitable services including self-care and patient education events offered by the Practice

Ensuring patient records are maintained on SystmOne

Dealing with queries and concerns raised by patients

Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Person Specification

Qualifications

Essential

  • GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

  • Qualification in Health & Social Care
  • Qualification in Customer Service

Experience

Essential

  • Experience of providing excellent customer service
  • Experience of using Microsoft word & excel

Desirable

  • Experience of working in a GP Practice or Hospital
  • Experience of using TPP SystmOne
Person Specification

Qualifications

Essential

  • GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

  • Qualification in Health & Social Care
  • Qualification in Customer Service

Experience

Essential

  • Experience of providing excellent customer service
  • Experience of using Microsoft word & excel

Desirable

  • Experience of working in a GP Practice or Hospital
  • Experience of using TPP SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dyneley House Surgery

Address

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Employer's website

https://www.dyneleyhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dyneley House Surgery

Address

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Employer's website

https://www.dyneleyhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

Joanna Antemes

Joanna.antemes@bradford.nhs.uk

01756799811

Date posted

24 June 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3517-24-0001

Job locations

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


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