Job summary
PART-TIME RECEPTIONIST/ ADMINISTRATOR REQUIRED
We are looking
for an enthusiastic Receptionist/ Administrator, keen to become part of our friendly family
practice located in Grantham, Lincolnshire. The role will include a variety of tasks including front desk reception, scanning, processing prescription requests and providing support to other teams within the practice.
We are seeking
a caring, committed Receptionist/ Administrator who will share our patient focused approach who strives to provide excellent patient care and works well in a busy practice environment.
Working hours - 20 HOURS/ WEEK
The contracted hours will include 4 x 5 hour shifts per/week working between the hours of 8.00am- 6.30pm. This working pattern will include a 6.30pm finish on a Friday.
We require a flexible team member who is able to work additional hours to cover holiday and sickness.
Benefits include;
NHS Pension Scheme. NHS incentives including Blue light discount card. The practice operates a birthday scheme whereby the employee has their birthday off in addition to annual holiday.
Main duties of the job
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
To ensure the Practice is always portrayed in the highest possible professional manner.
About us
About us:-
Harrowby Lane surgery is a caring Practice which provides a range of services
for of 6000 patients
We have a Professional multidisciplinary team comprising of 2 GP's, 1 Advanced Clinical Practitioner,1 Minor illness nurse, 1 Care Coordinator, 2 Clinical Pharmacists, 1 Practice Nurse, 2
HCAs and a Nurse Associate working alongside an efficient and excellent Reception and Administrative
Team
We treat patients and staff with dignity, independence, respect and
honesty in an environment that is accessible, safe and friendly
Informal
enquiries/practice visits are welcomed by contacting
Joanne Allen , Office Manager.
Tel - 01476 579494
Email - Joanne.allen12@nhs.net
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: OFFICE MANAGER/PRACTICE MANAGER
HOURS: 20 hours/ per week
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols
- Pulling/filing
notes and update as necessary
- Scanning
Reception
- Receiving
patients consulting with members of practice team
- Handing
completed repeat prescriptions to patient and checking names and address.
- Be
able to cover all reception position as necessary
- Ensure
outstanding queries are explained and handed over to the next shift
- Respond
to needs of doctors and nurses during surgery
- Deal
with general enquires and complaints
- General
housekeeping (eg keeping reception and waiting areas tidy)
- To
provide holiday and sickness cover as and when required
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Using Online triage system to allocate patient requests to clinicians and complete admin
duties sent to the reception group
- Deal
with visits requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of practice area.
- Process
repeat prescription request in accordance with practice guidelines.
Telephone
- Have
working knowledge of telephone/bleep system, during and after hours.
- Cover
for colleagues as and when necessary
Other Tasks
- Clear
rooms after surgeries
- Ensure
building security have thorough knowledge of doors/windows/alarm.
- Make
refreshments for doctors
- Any other tasks
allocated by managers
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating
to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data.
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, to include:
- Using
personal security systems within the workplace according to practice guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified.
Equality
and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming
to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources.
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for
alternative methods of communication and respond accordingly.
Contribution
to the Implementation of Services:
The post-holder
will:
- Apply practice policies, standards
and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: OFFICE MANAGER/PRACTICE MANAGER
HOURS: 20 hours/ per week
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols
- Pulling/filing
notes and update as necessary
- Scanning
Reception
- Receiving
patients consulting with members of practice team
- Handing
completed repeat prescriptions to patient and checking names and address.
- Be
able to cover all reception position as necessary
- Ensure
outstanding queries are explained and handed over to the next shift
- Respond
to needs of doctors and nurses during surgery
- Deal
with general enquires and complaints
- General
housekeeping (eg keeping reception and waiting areas tidy)
- To
provide holiday and sickness cover as and when required
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Using Online triage system to allocate patient requests to clinicians and complete admin
duties sent to the reception group
- Deal
with visits requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of practice area.
- Process
repeat prescription request in accordance with practice guidelines.
Telephone
- Have
working knowledge of telephone/bleep system, during and after hours.
- Cover
for colleagues as and when necessary
Other Tasks
- Clear
rooms after surgeries
- Ensure
building security have thorough knowledge of doors/windows/alarm.
- Make
refreshments for doctors
- Any other tasks
allocated by managers
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating
to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data.
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, to include:
- Using
personal security systems within the workplace according to practice guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified.
Equality
and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming
to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources.
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for
alternative methods of communication and respond accordingly.
Contribution
to the Implementation of Services:
The post-holder
will:
- Apply practice policies, standards
and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate.
Person Specification
Qualifications
Essential
- GCSE grade C or above in English language
- GCSE Grade C or above in maths
- or equivalent
Desirable
- NVQ in Customer Service
- NVQ in Administration
Skills
Essential
- Excellent Communication Skills
- Strong IT Skills
- Clear and polite telephone manner
- Ability to work as a team member and autonomously
- Ability to follow policies and protocols
Desirable
- Experience working as a GP receptionist
Person Specification
Qualifications
Essential
- GCSE grade C or above in English language
- GCSE Grade C or above in maths
- or equivalent
Desirable
- NVQ in Customer Service
- NVQ in Administration
Skills
Essential
- Excellent Communication Skills
- Strong IT Skills
- Clear and polite telephone manner
- Ability to work as a team member and autonomously
- Ability to follow policies and protocols
Desirable
- Experience working as a GP receptionist
