Practice Manager

Job description

Job responsibilities

The practice Manager is responsible for the smooth and efficient running of Stafford Medical Group, a c11000 strong surgery providing day to day operational support as well as strategic planning. This is a hands-on operational role and so the post holder will be responsible for implementing and managing efficient processes and pathways, managing staff and acting as a flexible administrative resource to actively support patients and clinicians to provide a high level of service.

The post holder is responsible for the recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts which may cross boundaries into other provider organisations.

Primary responsibilities

Long-term Planning and day to day Practice management

Develop and lead the transformation the practice to ensure long term sustainability and efficiency

Develop working at scale and ensure maximum effectiveness within this model.

Strategic view of, and ownership of, QOF and Enhanced Services

Ownership of all company policies including Business Continuity Plan

Organisational Leadership and Development

Long term organisational planning

Manage organisational risk including upkeep of central risk register with regular reports to the partners

Financial and Business Development

Finance ensure adherence to agreed budget.

Contract Management Advise on contracts and make recommendations

People Management, Workforce Planning, Appraisals, and Culture Development

Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff drive efficiencies

Complete regular performance reviews and annual appraisals with practice team

Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved

Treat colleagues, patients and visitors with dignity and respect at all times

Support and Lead employee relations issues within practice with the support of HR

Recruitment and succession planning within Practice with the support of HR

Governance and Compliance Excellence

Infection prevention control lead

Information Governance Ensure compliance with all internal policies throughout the practices

CQC Compliance Ensure all requirements of CQC registration are met

Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards

Ensure all quality improvement action plans are adhered to at all times

Development and Management of Effective Partnerships Internal and External

Manage relationships with other local providers to patient population

Support relationship with local ICB, Council, NHS England and other bodies.

Attend relevant meetings & forums both internal and external

Manage relationship with landlords as required

Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do

Work collaboratively with colleagues for the benefit of the patients and organisation

Proactively be a champion for Pier Health Group

Process Development & Problem solving

Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand

Ensure appropriate processes in place to manage assets and facilities

Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.

Specific project management as agreed with partners.

Effective Communication and Working Relationships

Effective communications and knowledge sharing with staff within Pier Health Group practices.

Effective communications and liaison with external stakeholders such as PCN, ICB or Health & Social Care providers.

Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group

Effective working relationships with patients and their carers / representatives

Effective working relationships with GPs and Allied Health Care Professionals

Responding to transformation and changes in primary care service delivery

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Experience

Desirable

• Experience of working in a health care setting

Qualifications

Essential

• Management and Leadership experience

Desirable

• Educated to degree level or equivalent

Skills

Essential

• Excellent communication skills (written and oral)
• Good IT skills
• Clear, empathetic manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Good knowledge of MS Office and Outlook
• EMIS/Systmone/Vision user skills

Personal qualities

Desirable

• Inclusive and diverse thinker
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pier Health Group Ltd

Address

Stafford Medical Group

Highlands Lane

Weston-super-mare

Avon

BS24 7DX

Employer's website

https://www.grahamroadsurgery.nhs.uk (Opens in a new tab)