Head of IT, Digital and Special Projects

Job description

Job responsibilities

The successful candidate will lead Pier Health Group's Digital and IT department, overseeing strategy, development, coordination, and management of IT projects and programs, as well as supporting non-IT projects. Responsibilities include contract and third-party management, system deployments, and IT services. They will ensure compliance with national and statutory requirements and drive innovation to meet clinical needs. The role focuses on maintaining high service quality, cost-effectiveness, and governance. Collaboration with clinicians is vital to implement digital solutions effectively.

This is a role with 3 dimensions. Digital to drive our focus and digital framework delivery from the Integrated Care System and Central Support Unit with a clear focus on actionable delivery cycles. IT to ensure we are aligned to the CSU and ICS and pulling the same way as well as tactical day to day IT support for our group and PHGL. The Operational Project aspect of the role is for Programme and management (non-IT or IT related). This in effect means we require a high performing multi-faceted individual in this role.

Digital Lead Responsibilities

Support governance and drive quality improvement;

Scope user requirements to ensure specification and design meet the overall organisational objectives and expectations.

Create a high quality learning environment and culture, working closely with our digital partners within our PCN

Deliver against the boards strategic objectives on Innovation

Working directly with users designing and implementing solutions using standard methodology to create repeatable, on time, on quality integration implementations which will be driven at national level from NHSE. The postholder will represent Pier Health Group to bid for projects which will bring in revenue.

Leading ICS led operations into delivery and actionable propositions

Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role supporting and promoting Pier Health Group.

Advise on best practice for system developments and advocate for user experience to be at the heart of everything we do.

Maintain and evolve web based applications and solutions as identified by the services and management.

Follow up post project activities to ensure that business as usual handover processes are operating effectively.

IT Lead Responsibilities

Lead IT projects and manage staff, contracts, and documentation.

Ensure compliance with NHS guidelines and advise senior management on IT matters.

Provide expertise in web and new media technologies and resolve user and technical issues.

Develop policies, manage IT systems, and present developments to staff.

Conduct user acceptance testing and ensure information handling complies with governance principles and legal obligations.

Investigate IT problems and interpret complex information for managers and clinical staff.

Research new solutions and present recommendations for funding decisions.

Administer consultations, identify service improvement opportunities, and ensure successful deployment of integration products.

Support third-party applications, recommend new software, and review system performance.

Manage equipment purchases, maintain web content, and lead IT operations.

Operations Special Projects Responsibilities

Advise on project liabilities in case of contractual issues.

Coordinate group approval processes for compliance.

Represent the group in collaborations with local councils and healthcare agencies.

Develop and implement strategic objectives for Special Projects.

Provide support on policy formulation and implementation.

Ensure projects meet specifications, timelines, and budget. Offer policy guidance to design teams.

Establish project management and reporting systems, including risk management.

Utilize electronic project databases for management.

Coordinate project staff workload and foster a participatory culture.

Ensure compliance with Data Protection Act and board policies.

Support NHSE bids and project delivery to generate revenue for Pier Health Group PCN.

Person Specification

Personal qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Forward thinker.
• High levels of integrity and loyalty.
• Be able to communicate at all levels.
• Ability to work under pressure.

Other requirements

Essential

• Flexibility to work outside of core office hours if required.
• Disclosure Barring Service (DBS) check.

Qualifications

Essential

• Educated to Degree level or equivalent qualification in a relevant subject
• Demonstrated experience of delivering successful projects in complex and challenging environments
• Project management qualification such as Prince 2, Agile etc

Desirable

• Information Technology infrastructure Library or demonstrable experience

Skills

Essential

• Excellent communication skills (written and oral)
• Excellent IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS/Systmone/Vision user skills

Experience

Essential

• Experience of working in a health care setting at a strategic leadership level.
• Experience in Digital and IT management.
• Ability to interpret and synthesise complex information and situations.
• An understanding of Robotic Processing Algorithms.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pier Health Group Ltd

Address

Parklands Medical Centre

Anson Way

Locking

Weston-super-mare

Avon

BS24 7PR

Employer's website

https://www.grahamroadsurgery.nhs.uk (Opens in a new tab)