Executive Practice Manager

Job description

Job responsibilities

Primary responsibilities

Long-term Planning and day to day Practice management

Develop and lead the transformation of PHGL practices to ensure long term sustainability and efficiency

Develop working at scale and ensure maximum effectiveness within this model.

Strategic view of, and ownership of, QOF and Enhanced Services

Ownership of all company policies including Business Continuity Plan

Delivery of PHGL (as a limited company) operational responsibilities

Organisational Leadership and Development

Long term organisational planning Ensure detailed 12 month and 2yr plans are developed, adhered to, and updates presented to the Board

Manage organisational risk including upkeep of central risk register with regular reports to the Board

Financial and Business Development

Finance ensure adherence to agreed budget.

Contract Management Advise on contracts and make recommendations to the Board.

Ensure new business opportunities are developed and funding streams are utilised

In-depth analysis of expenditure to allow for effective control

People Management, Workforce Planning, Appraisals, and Culture Development

Link with HR department to ensure sustainable workforce planning, recruitment & retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff drive efficiencies

Complete regular performance reviews and annual appraisals with practice team

Contribute to a no-blame culture where excellence is sought and quality and consistency of services is achieved

Treat colleagues, patients and visitors with dignity and respect at all times

Support and Lead employee relations issues within practice with the support of HR

Recruitment and succession planning within Practice with the support of HR

Governance and Compliance Excellence

Information Governance Ensure compliance with all internal policies throughout the practices

CQC Compliance Ensure all requirements of CQC registration are met

Maintain confidentiality at all times ensuring you adhere to all Information Governance and Data Protection standards

Ensure all quality improvement action plans are adhered to at all times

Development and Management of Effective Partnerships Internal and External

Manage relationships with other local providers to PHGL patient population

Support relationship with local CCB, Council, NHS England and other bodies.

Attend relevant meetings & forums both internal and external

Manage relationship with landlords as required

Support patient participation group(s) and patient engagement; Ensure patients are at the centre of everything we do

Work collaboratively with colleagues for the benefit of the patients and organisation

Process Development & Problem solving

Ensure effective clinical models are implemented and refined to deliver care based upon patient needs and demand

Ensure appropriate processes in place to manage assets and facilities

Advise on escalated or serious complaints, near-misses and significant events to ensure learning is shared across the group.

Specific project management as agreed with CEO

Effective Communication and Working Relationships

Link with CEO to ensure effective internal and external communication takes place (including with press and public)

Effective communications and knowledge sharing with staff within Pier Health Group practices.

Effective communications and liaison with Exec Team and Board members will be required on a regular basis.

Effective communications and liaison with external stakeholders such as CCG, ICB or Health & Social Care providers.

Effective working relationships with Managers and Staff at all levels and locations within the Pier Health Group

Effective working relationships with patients and their carers / representatives

Effective working relationships with GPs and Allied Health Care Professionals

and anything else which is appropriate for the role, responding to transformation and changes in primary care service delivery

Person Specification

Personal Qualities

Essential

• Inclusive and diverse thinker
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• Management and Leadership experience

Desirable

• Educated to degree level or equivalent

Experience

Desirable

• Experience of working in a health care setting

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Skills

Essential

• Excellent communication skills (written and oral)
• Good IT skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Clear, empathetic manner

Desirable

• Good knowledge of MS Office and Outlook
• EMIS/Systmone/Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pier Health Group Ltd

Address

22 Graham Road

Weston-Super-Mare

BS23 1YA

Employer's website

https://www.grahamroadsurgery.nhs.uk (Opens in a new tab)