Job summary
If
you love working with people and are looking for a part-time position where you
can make a meaningful impact, apply now to join our enthusiastic and expanding
team!
We
are seeking an experienced GP
Receptionist who is an enthusiastic team player, motivated and genuinely
kind. If you thrive in dynamic, fast-paced environments, this
could be the post for you. We are a welcoming, friendly and close-knit practice, where
each individual staff member is valued and appreciated.
Our
mission is 'Offering compassionate healthcare to the community', striving to
provide excellent, holistic care, with a specific focus on lowering barriers
for those who are vulnerable. We are seeking someone who shares our ethos, who will support us in achieving our goals.
The
ideal candidate will have fantastic people skills, be adaptable and able to
remain calm under pressure. They must possess excellent customer service and
communication skills, with a high standard of written and spoken English. We
are looking for someone with a genuine desire to assist and support people.
This role is 15.75 hours per week. The shifts are: Mondays 2 - 6.30pm, Wednesdays
7.30am - 1pm and Fridays 7.30am - 1.15pm. There are extra ad hoc hours
available fairly regularly, to cover staff absence. This job may be
applied for in conjunction with our 20-hour Administrator role Ref
no: A3499-24-0002.
Please note: should this vacancy attract sufficient interest
it may be necessary to close the vacancy at an earlier date.
Main duties of the job
At St Peters Medical Centre, our
receptionists are highly valued as they are the face of our GP surgery, where first
impressions of our service are created. You will be the central point of contact
for all who attend in person, telephone or communicate with us online. You will,
therefore, be an ambassador for St Peters Medical Centre, and all that we
stand for as an organisation in the way we seek to serve our patients and our
community.
Your role will include
the distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
You will be
responsible for undertaking a wide range of reception duties including, but not
limited to:
- assisting and directing patients, in
person and on the telephone
- taking appointment requests from
patients who are not able to use our online platform (including enquiring about
their medical needs)
- assisting to resolve patient queries on a range of matters
- monitoring and responding to emails
and online requests from patients and third parties
- booking appointments in line with
protocols
- liaising with our triage team, wider
clinical team and admin team regarding patient needs and requests
- confidential and secure processing of
information
- supporting clinical staff with
requests as needed
- generally assisting with the safe,
efficient and smooth running of the daily activities of the surgery
About us
St Peters Medical Centre
is a highly rated GP surgery in the heart of the community of West Harrow. We
are located within the premises of St Peters Church, a thriving and active
Anglican church. It was members of the church who were instrumental in opening our
medical centre in 1992. They wanted to provide a proactive and practical way of
demonstrating care to the community. We enjoy a strong partnership with the church, along
with many other local organisations, and seek to serve the local community as
they do. We would love someone who shares our values to join our team.
We have a well-trained and enthusiastic team of
around 35 employees (mostly part-time), who care for over 9,600 patients. We
have 4 partners and a well-connected multidisciplinary team of GPs, Nurses,
Pharmacists, GPAs and HCAs. We are a teaching practice, meaning that we have a
strong culture of learning and development. We are an active part of the Sphere
PCN in Harrow.
Our mission statement is: Offering
Compassionate Health care to the Community. We also have a Practice Ethos
which is: "To provide the very best in primary care. To help meet the
physical, social, psychological and spiritual needs of the local community,
including the vulnerable. This means that we actively seek ways to ensure that
we are accessible to those who may find themselves marginalised within society.
In July 2024, we were rated within the 10 best
GP surgeries in North London, with a patient satisfaction score of 92.2%.
Job description
Job responsibilities
Core
Responsibilities
The following are the core
responsibilities of a Receptionist. There may be, on occasion, a requirement to
carry out other tasks. This will be dependent upon factors such as workload and
staffing levels:
- Process
in-person, telephone and online requests for appointments
- Taking
requests for appointments / assistance from patients who are not able to use
our online platform themselves, including asking about their presenting medical
need and recording this accurately in the online platform
- Answer
incoming phone calls from patients, third parties and external agencies,
transferring calls or dealing with the callers request appropriately
- Signpost
patients to the correct service
- Action
incoming emails and correspondence as necessary
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Data
entry of new and temporary registrations and relevant patient information as
required
- Directing
medication requests and queries from both patients and other health
professionals
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Receiving
requests for non-NHS work and taking payments via cash, card or cheque
- Receiving
requests for non-NHS work and taking payments via cash, card or cheque
- Manage
all queries as necessary in an efficient manner
- Receiving
(non-patient) visitors to the practice and directing them as appropriate
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
- Photocopy
documentation as required
- Complete
opening and closing procedures in accordance with the duty rota
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception and waiting room area and notice boards, for
tidiness, comfort of environment and relevance of information displayed
- Support
all clinical staff with general tasks as requested
Secondary Responsibilities
In
addition to the primary responsibilities, the Receptionist may be requested to:
- Assistance
with training of new Reception team members
- Assist
with induction of non-reception team members regarding reception practices and
protocols
- Deputise
and support during periods of absence
- To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
- Code
data on the clinical IT system
- Carry
out system searches as requested
- Support
administrative staff, providing cover during staff absences
- Order
and monitor stationery supplies
Job description
Job responsibilities
Core
Responsibilities
The following are the core
responsibilities of a Receptionist. There may be, on occasion, a requirement to
carry out other tasks. This will be dependent upon factors such as workload and
staffing levels:
- Process
in-person, telephone and online requests for appointments
- Taking
requests for appointments / assistance from patients who are not able to use
our online platform themselves, including asking about their presenting medical
need and recording this accurately in the online platform
- Answer
incoming phone calls from patients, third parties and external agencies,
transferring calls or dealing with the callers request appropriately
- Signpost
patients to the correct service
- Action
incoming emails and correspondence as necessary
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Data
entry of new and temporary registrations and relevant patient information as
required
- Directing
medication requests and queries from both patients and other health
professionals
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Receiving
requests for non-NHS work and taking payments via cash, card or cheque
- Receiving
requests for non-NHS work and taking payments via cash, card or cheque
- Manage
all queries as necessary in an efficient manner
- Receiving
(non-patient) visitors to the practice and directing them as appropriate
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
- Photocopy
documentation as required
- Complete
opening and closing procedures in accordance with the duty rota
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception and waiting room area and notice boards, for
tidiness, comfort of environment and relevance of information displayed
- Support
all clinical staff with general tasks as requested
Secondary Responsibilities
In
addition to the primary responsibilities, the Receptionist may be requested to:
- Assistance
with training of new Reception team members
- Assist
with induction of non-reception team members regarding reception practices and
protocols
- Deputise
and support during periods of absence
- To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
- Code
data on the clinical IT system
- Carry
out system searches as requested
- Support
administrative staff, providing cover during staff absences
- Order
and monitor stationery supplies
Person Specification
Qualifications
Desirable
- - GCSE Mathematics and English (C or above)
- - Recognised Receptionist Qualification
- - NVQ Level 2 in Health and Social Care
Personal Qualities
Essential
- - Strong moral compass
- - Polite and confident
- - Flexible and cooperative
- - Motivated
- - Forward thinker
- - High levels of integrity and loyalty
- - Sensitive and empathetic in distressing situations
- - Ability to work under pressure
Other requirements
Desirable
- - Flexibility for occasional work outside of core office hours
- - Flexibility to cover extra ad hoc shifts to facilitate staff leave
Experience
Essential
- - Experience of working with the general public
-
- - Experience of administrative duties
- - Experience of working in a healthcare setting
Desirable
- - Experience of working in a GP practice
- - Experience of working on the EMIS operating system
Knowledge and Skills
Essential
- - Excellent communication skills (written and oral)
- - Excellent interpersonal skills
- - Strong IT skills
-
- - Clear, polite telephone manner
- - Competent in the use of MS Office applications
- - Effective time management (planning and organising)
- - Ability to work as a team member and autonomously
- - Good interpersonal skills
- - Problem solving and analytical skills
- - Ability to follow policy and procedure
Desirable
- - Clinical IT system user skills, (especially EMIS, Docman, PATCHS, accuRx)
Person Specification
Qualifications
Desirable
- - GCSE Mathematics and English (C or above)
- - Recognised Receptionist Qualification
- - NVQ Level 2 in Health and Social Care
Personal Qualities
Essential
- - Strong moral compass
- - Polite and confident
- - Flexible and cooperative
- - Motivated
- - Forward thinker
- - High levels of integrity and loyalty
- - Sensitive and empathetic in distressing situations
- - Ability to work under pressure
Other requirements
Desirable
- - Flexibility for occasional work outside of core office hours
- - Flexibility to cover extra ad hoc shifts to facilitate staff leave
Experience
Essential
- - Experience of working with the general public
-
- - Experience of administrative duties
- - Experience of working in a healthcare setting
Desirable
- - Experience of working in a GP practice
- - Experience of working on the EMIS operating system
Knowledge and Skills
Essential
- - Excellent communication skills (written and oral)
- - Excellent interpersonal skills
- - Strong IT skills
-
- - Clear, polite telephone manner
- - Competent in the use of MS Office applications
- - Effective time management (planning and organising)
- - Ability to work as a team member and autonomously
- - Good interpersonal skills
- - Problem solving and analytical skills
- - Ability to follow policy and procedure
Desirable
- - Clinical IT system user skills, (especially EMIS, Docman, PATCHS, accuRx)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
